Marlborough Hills Rehabilitation & Hlth Care Ctr
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 105 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (19 vs median 7.0)
Bottom 25% in MA · Critically understaffed (RN) · Worst in ATHENA HEALTHCARE SYSTEMS chain · $71,202 in fines · Missing required sprinkler systems
What this means for your family
While the facility has a dedicated social services team and an engaging activity program, the recurring reports of slow response times to call lights and hygiene neglect are serious red flags. If you are considering this facility, we strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand and asking management specifically how they ensure timely response to patient needs.
Google Reviews
Google Reviews
105 reviews on Google“Marlborough Hills Rehabilitation & Health Care Center receives highly polarized feedback, with many residents and families praising specific staff members for their kindness and support, while others report severe neglect and communication failures. While some long-term residents and rehab patients highlight a welcoming atmosphere and effective social services, numerous reviewers express deep concern regarding slow response times to call lights, hygiene issues, and the loss of personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and supportive social services team
- Effective rehabilitation and therapy department
- Staff members who go above and beyond for residents
- Engaging activity programs and events
Concerns
- Slow or non-existent response to call lights (mentioned by 9 reviewers)
- Hygiene and cleanliness issues, including residents left in soiled conditions (mentioned by 7 reviewers)
- Difficulty reaching staff or management by phone (mentioned by 6 reviewers)
- Loss or theft of personal belongings and clothing (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 106 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given the importance of timely assistance, what is your current protocol for ensuring call lights are answered promptly, especially during shift changes?
- 3Could you walk me through your daily hygiene and laundry tracking procedures to ensure residents' personal belongings are kept safe and their living areas remain clean?
- 4With the rehabilitation department being a noted strength, how do you coordinate that therapy schedule with the nursing staff to ensure consistent care throughout the day?
- 5What specific measures are in place to ensure that medication management is accurate and that families are kept in the loop regarding any changes to a resident's health status?
- 6Since you have a robust activity program, how do you tailor these events to ensure residents who may have mobility challenges can still fully participate and stay engaged?
Personalized based on this facility's data
Key Review Excerpts
“The staff have done a remarkable job of healing my wounds and taking care of me. My nurses (Samson, Nidia, Ester and Veneda (sic)) have been attentive, pleasant and stubbornly determined to heal me.”
“The management change has made a tremendous difference. The staff’s level of professionalism has gone from 1 start to 5. Staff seem happier and welcoming.”
“I was there for night even 6 hours when I had a seizure and hit my head on the floor and cracked my head wide open and it took them over 2 hours to get to me even with the car light on.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
10
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 9 complaint-triggered deficiencies, indicating families have filed reports about care issues. The most recurring problems involve care planning and assessment, safety and accident prevention, and medical record management. While all deficiencies show correction dates, the repeated issues across multiple surveys from 2022-2025 suggest ongoing challenges with maintaining consistent standards in these critical areas.
Oct 14, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 21, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Mar 19, 2025Complaint2
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Mar 11, 2025Routine24
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Provide at least two remote exits on each floor or fire section of the building.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 28, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 22, 2023Routine22
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Provide at least two remote exits on each floor or fire section of the building.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Mar 11, 2025
$71,202
Ownership & Operations
Who Operates This Facility
Marlborough Hills Rehabilitation & Hlth Care Ctr
for profit
Chain Affiliation
Athena Healthcare Systems
24 facilities nationwide
Chain avg rating: 1.7/5 · Rank 15 of 24 (Worst)
Ownership & Management
Owners
Athena Health Care Systems Ma III LLC
Owner · Organization
Chakalos-Santilli, Valerie
Owner (parent company)
Curtis, Diane
Owner (parent company)
Mosier, Michael
Owner (parent company)
Rezendes, Lorrie
Owner (parent company)
Santilli, Lawrence
Owner (parent company)
Senra, Priscilla
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
105 reviews from families & visitors
Official Website
Visit marlboroughhillsrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Beaumont Rehab & Skilled Nursing Ctr - Westboro
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Alliance Health at Marie Esther
4.4 miNursing Home · Marlborough, MA
Whittier Westborough Transitional Care Unit
4.7 miNursing Home · Westborough, MA