See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Marlborough Hills Rehabilitation & Hlth Care Ctr

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

121 Northboro Road, Marlborough, MA 01752186 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 105 Google reviews

5
4
3
2
1
Marlborough Hills Rehabilitation & Hlth Care Ctr Nursing Home in Marlborough, MA — Street View
Street View

Watch Marlborough Hills Rehabilitation & Hlth Care Ctr

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (19 vs median 7.0)

Bottom 25% in MA · Critically understaffed (RN) · Worst in ATHENA HEALTHCARE SYSTEMS chain · $71,202 in fines · Missing required sprinkler systems

Source: Medicare data

What this means for your family

While the facility has a dedicated social services team and an engaging activity program, the recurring reports of slow response times to call lights and hygiene neglect are serious red flags. If you are considering this facility, we strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand and asking management specifically how they ensure timely response to patient needs.

Google Reviews

Google Reviews

105 reviews on Google
Marlborough Hills Rehabilitation & Health Care Center receives highly polarized feedback, with many residents and families praising specific staff members for their kindness and support, while others report severe neglect and communication failures. While some long-term residents and rehab patients highlight a welcoming atmosphere and effective social services, numerous reviewers express deep concern regarding slow response times to call lights, hygiene issues, and the loss of personal belongings.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean3.0Activities8.0Meds2.0MemoryN/AComms2.0Value2.0

Strengths

  • Dedicated and supportive social services team
  • Effective rehabilitation and therapy department
  • Staff members who go above and beyond for residents
  • Engaging activity programs and events

Concerns

  • Slow or non-existent response to call lights (mentioned by 9 reviewers)
  • Hygiene and cleanliness issues, including residents left in soiled conditions (mentioned by 7 reviewers)
  • Difficulty reaching staff or management by phone (mentioned by 6 reviewers)
  • Loss or theft of personal belongings and clothing (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(5)'20(3)'22(7)'24(20)'26(5)

Distribution · 106 analyzed

5
53
4
8
3
3
2
2
1
40
17 reviews posted between Nov 27, 2023Dec 2, 2023 · 14 were 5-star

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that the facility is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
  • 2Given the importance of timely assistance, what is your current protocol for ensuring call lights are answered promptly, especially during shift changes?
  • 3Could you walk me through your daily hygiene and laundry tracking procedures to ensure residents' personal belongings are kept safe and their living areas remain clean?
  • 4With the rehabilitation department being a noted strength, how do you coordinate that therapy schedule with the nursing staff to ensure consistent care throughout the day?
  • 5What specific measures are in place to ensure that medication management is accurate and that families are kept in the loop regarding any changes to a resident's health status?
  • 6Since you have a robust activity program, how do you tailor these events to ensure residents who may have mobility challenges can still fully participate and stay engaged?

Personalized based on this facility's data


Key Review Excerpts

The staff have done a remarkable job of healing my wounds and taking care of me. My nurses (Samson, Nidia, Ester and Veneda (sic)) have been attentive, pleasant and stubbornly determined to heal me.

Rehab patient · 2024★★★★★

The management change has made a tremendous difference. The staff’s level of professionalism has gone from 1 start to 5. Staff seem happier and welcoming.

Long-term resident's family · 2024★★★★★

I was there for night even 6 hours when I had a seizure and hit my head on the floor and cracked my head wide open and it took them over 2 hours to get to me even with the car light on.

Rehab patient · 2024☆☆☆☆
Source: 105 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.41hrs
55%
Registered nurses for medical care
Total Nursing
3.25hrs
79%
All nurses + aides combined
Staff Turnover
25%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

7

measures

Worse Than Avg

10

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility32.5%
Worse than Avg
Here
32.5%
US
15.4%
MA
21.3%
Middlesex
22.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility26.3%
Worse than Avg
Here
26.3%
US
14.4%
MA
16.9%
Middlesex
14.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility25.2%
Worse than Avg
Here
25.2%
US
15.3%
MA
16.4%
Middlesex
13.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.4%
Better than Avg
Here
2.4%
US
12.1%
MA
13.7%
Middlesex
12.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility29.8%
Worse than Avg
Here
29.8%
US
19.5%
MA
19.4%
Middlesex
18.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility22.9%
Worse than Avg
Here
22.9%
US
19.4%
MA
21.4%
Middlesex
19.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility50.0%
Worse than Avg
Here
50.0%
US
79.7%
MA
77.7%
Middlesex
77.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility70.5%
Worse than Avg
Here
70.5%
US
81.8%
MA
77.6%
Middlesex
77.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
MA
1.3%
Middlesex
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
1penalties
Well above state avg (8.9)
9 complaint-triggered
$71,202 in fines

This facility shows a concerning pattern with 9 complaint-triggered deficiencies, indicating families have filed reports about care issues. The most recurring problems involve care planning and assessment, safety and accident prevention, and medical record management. While all deficiencies show correction dates, the repeated issues across multiple surveys from 2022-2025 suggest ongoing challenges with maintaining consistent standards in these critical areas.

Oct 14, 2025Complaint
1
0656Potential for harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

May 21, 2025Complaint
3
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

Mar 19, 2025Complaint
2
0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Mar 11, 2025Routine
24
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0252Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide at least two remote exits on each floor or fire section of the building.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0927Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Feb 28, 2024Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 22, 2023Routine
22
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0029Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0030Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0225Potential for harm · WidespreadCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0252Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide at least two remote exits on each floor or fire section of the building.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Mar 11, 2025

$71,202

Ownership & Operations

Who Operates This Facility

Owner / Operator

Marlborough Hills Rehabilitation & Hlth Care Ctr

Organization Type

for profit

Chain Affiliation

Chain Name

Athena Healthcare Systems

Chain Size

24 facilities nationwide

Chain avg rating: 1.7/5 · Rank 15 of 24 (Worst)

Ownership & Management

Owners

Athena Health Care Systems Ma III LLC

Owner · Organization

100%

Chakalos-Santilli, Valerie

Owner (parent company)

6%

Curtis, Diane

Owner (parent company)

Mosier, Michael

Owner (parent company)

7%

Rezendes, Lorrie

Owner (parent company)

Santilli, Lawrence

Owner (parent company)

62%

Senra, Priscilla

Owner (parent company)

Key personnel

Mosier, MichaelW-2 Managing EmployeeSantilli, LawrenceOfficer / DirectorAthena Health Care Associates, INC.Manager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call