Care One at Holyoke
Strong Medicare quality ratings; families often praise specialized neuro-rehabilitation services. Still worth an in-person visit.
based on 38 Google reviews
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What this means for your family
This facility is highly regarded for its specialized neuro-rehabilitation program and long-tenured staff, making it a strong candidate for brain injury recovery. However, families should be aware of potential frustrations regarding discharge planning and administrative communication; it is recommended to clarify these processes during the intake phase.
Google Reviews
Google Reviews
38 reviews on Google“CareOne at Holyoke is a specialized neuro-rehabilitation facility that receives highly polarized feedback. Supporters praise the facility for its dedicated, long-term staff and specialized care for traumatic brain injury patients, while critics describe a restrictive environment and express significant frustration regarding administrative responsiveness and discharge planning.”
Quality Themes
Tap a score for detailsStrengths
- Specialized neuro-rehabilitation services
- Long-tenured, dedicated nursing staff
- Compassionate care for traumatic brain injury patients
Concerns
- Difficulty with discharge planning and transitioning to long-term care (mentioned by 2 reviewers)
- Poor administrative communication and responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given your facility's specialized focus on neuro-rehabilitation, how do you integrate those patients into the broader community life and daily activities here?
- 2I noticed that discharge planning and long-term care transitions can be complex; could you walk me through how your team supports families during those specific milestones?
- 3We value clear communication; what is the best way for families to stay updated on their loved one's care plan, and who is our primary point of contact for administrative questions?
- 4Since dining experiences are an important part of daily life, could you tell me about the current meal options and how you accommodate resident feedback or dietary preferences?
- 5With your excellent 5-star staffing rating, how do you ensure that the long-tenured nursing team remains consistent and available to address resident needs around the clock?
- 6How does your facility manage medical emergencies or acute changes in condition, and what is your protocol for keeping families informed during those urgent moments?
Personalized based on this facility's data
Key Review Excerpts
“There are truly some very special people working at this facility. Some of the professionals have been at this facility for DECADES!!”
“My brother is treated with such kindness, respect, and love. We feel blessed to have him at CareOne Holyoke.”
“I've been here for over 4 years. I've done everything asked or required of me here and the phasilaty is doing nothing in my interest for me to move on from here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
11
measures
4
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Care One at Holyoke shows a persistent pattern of fire safety violations, with sprinkler system deficiencies cited in all three surveys from 2023 to 2025, indicating ongoing safety concerns. The facility has also had recurring issues with emergency preparedness and medication management across multiple inspections. While all deficiencies have correction dates, the repeated fire safety problems suggest systemic challenges that families should discuss during visits.
Sep 17, 2025Routine2
Smoke Deficiencies
Install an approved automatic sprinkler system.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 29, 2024Routine5
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Smoke Deficiencies
Provide properly protected cooking facilities.
Apr 5, 2023Routine10
Smoke Deficiencies
Install an approved automatic sprinkler system.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Report COVID19 data to residents and families.
Ownership & Operations
Who Operates This Facility
Care One at Holyoke
for profit
Chain Affiliation
Careone
37 facilities nationwide
Chain avg rating: 3.4/5 · Rank 7 of 37 (Best)
Ownership & Management
Owners
Thci of Massachusetts, LLC
Owner · Organization
Care Realty, LLC
Owner (parent company) · Organization
Des-I 2016 Grat
Owner (parent company) · Organization
Straus, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit care-one.com
Medicare data downloads
Original nursing home datasets
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