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Strong Medicare quality ratings; public reviewers often praise specialized neuro-rehabilitation services. Still worth an in-person visit.
based on 39 Google reviews
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Care One at Holyoke has a strong overall Medicare rating. Public reviewers frequently mention: specialized neuro-rehabilitation services and long-tenured, dedicated nursing staff. Review the component ratings and current source records before deciding.
CareOne at Holyoke is a specialized neuro-rehabilitation facility that receives highly polarized feedback. Supporters praise the facility for its dedicated, long-term staff and specialized care for traumatic brain injury patients, while critics describe a restrictive environment and express significant frustration regarding administrative responsiveness and discharge planning.
Quality Themes
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Distribution · 51 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“There are truly some very special people working at this facility. Some of the professionals have been at this facility for DECADES!!”
“My brother is treated with such kindness, respect, and love. We feel blessed to have him at CareOne Holyoke.”
“I've been here for over 4 years. I've done everything asked or required of me here and the phasilaty is doing nothing in my interest for me to move on from here.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 15 measures
11
measures
4
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Care One at Holyoke shows a persistent pattern of fire safety violations, with sprinkler system deficiencies cited in all three surveys from 2023 to 2025, indicating ongoing safety concerns. The facility has also had recurring issues with emergency preparedness and medication management across multiple inspections. While all deficiencies have correction dates, the repeated fire safety problems suggest systemic challenges that families should discuss during visits.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Report COVID19 data to residents and families.
Care One at Holyoke
for profit
Careone
37 facilities nationwide
Chain avg rating: 3.4/5 · Rank 1 of 37 (Highest rating)
Owners
Thci of Massachusetts, LLC
Owner · Organization
Care Realty, LLC
Owner (parent company) · Organization
Des-I 2016 Grat
Owner (parent company) · Organization
Straus, Daniel
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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Google Reviews
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Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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