Regency Olympia Rehabilitation and Nursing Center
Strong Medicare quality ratings; families often praise home-like, comfortable environment. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
While some families report positive experiences with individual staff members and therapy, the recurring reports of severe neglect and understaffing are deeply concerning. If you consider this facility, we strongly recommend unannounced visits and asking management specifically how they handle weekend staffing and patient hygiene protocols.
Google Reviews
Google Reviews
30 reviews on Google“Regency Olympia Rehabilitation and Nursing Center receives deeply polarized feedback, with some families praising the home-like environment and specific staff members, while others report severe neglect and poor communication. Recurring complaints highlight significant issues with understaffing, inconsistent medical care, and unprofessional behavior from staff. Families should be aware that experiences appear highly variable, with several reports of patients suffering medical complications or poor treatment during their stay.”
Quality Themes
Tap a score for detailsStrengths
- Home-like, comfortable environment
- Some highly dedicated and professional nursing staff
- Engaging activities and entertainment
- Effective physical therapy for some patients
Concerns
- Severe understaffing leading to neglected patient needs (mentioned by 6 reviewers)
- Poor communication and lack of care conferences (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
- Inadequate medication management and medical oversight (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that the facility has a smaller capacity of 28 residents, how do you ensure consistent, personalized attention for each individual throughout the day?
- 2I noticed some feedback regarding communication; what is your standard process for keeping families updated on their loved one’s health status and care plan changes?
- 3With the current staffing levels, what specific protocols do you have in place to ensure that call lights are answered promptly and basic daily needs are met consistently?
- 4Could you walk me through your medication management process to ensure that doses are tracked accurately and administered on time?
- 5I see that you offer engaging activities and entertainment; how do you tailor these programs to ensure all residents, regardless of their physical abilities, feel included and active?
- 6How does your leadership team address concerns regarding staff professionalism to ensure that every resident and family member feels treated with respect and kindness?
Personalized based on this facility's data
Key Review Excerpts
“I witnessed an elderly man with no pants on, lay in his bed, with no bedding, scream for help for an hour and 15 minutes, and no one helped him.”
“A week or so ago, while facing relentless diarrhea and an hour of repeated diaper and bedding changes, she was working up a literal sweat. I could tell it was difficult yet she maintained true professionalism.”
“My mom was there a few weeks before she was transferred to the hospital for sepsis. The food was horrible. I can say the care was adequate. In my limited experience most facilities are under staffed resulting in less than ideal care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
6
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with multiple families filing complaint reports, particularly around quality of care, reporting suspected abuse or neglect, and safety issues. The most recurring problems involve quality of care and daily living assistance, emergency preparedness, and fire safety systems. While all deficiencies show correction dates, several issues persist across multiple surveys including problems with resident care, safety reporting, and building systems, suggesting ongoing management challenges that families should carefully evaluate.
Apr 24, 2026Complaint1
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Apr 10, 2026Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Dec 5, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 8, 2025Complaint2
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Sep 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 23, 2025Routine21
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Federal Penalties
Fine
Jan 13, 2025
$8,278
Ownership & Operations
Who Operates This Facility
Regency Olympia Rehabilitation and Nursing Center
for profit
Chain Affiliation
Regency Pacific Management
27 facilities nationwide
Chain avg rating: 3.6/5 · Rank 14 of 27
Ownership & Management
Owners
Bd Facilities LLC
Owner · Organization
Beddoe, Marvin
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit regency-pacific.com
Medicare data downloads
Original nursing home datasets
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