Wilmington Nursing & Rehabilitation Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 140 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Above-median deficiencies (27 vs median 13.0)
Bottom 25% in DE · Below recommended RN staffing · Worst in LIFEWORKS REHAB chain · $408,742 in fines · Special Focus Facility (CMS)
What this means for your family
This facility's physical therapy team is highly regarded and can be a great asset for recovery. However, due to consistent reports of understaffing and slow response times, we strongly advise families to visit frequently and be prepared to advocate actively for their loved one's daily needs.
Google Reviews
Google Reviews
140 reviews on Google“Wilmington Nursing & Rehabilitation Center receives highly polarized feedback, with many families praising the physical therapy department and individual staff members for their kindness and professionalism. However, significant concerns regarding chronic understaffing, slow response times to call lights, poor food quality, and inconsistent cleanliness persist across multiple reviews. Families should be prepared to be highly involved in their loved one's care to ensure needs are met.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Friendly and compassionate frontline staff
- Welcoming and professional administrative leadership
- Clean and well-maintained facility environment
Concerns
- Chronic understaffing leading to long response times for call lights (mentioned by 6 reviewers)
- Poor quality, unappealing, or incorrect food service (mentioned by 5 reviewers)
- Inconsistent cleanliness and lingering odors (mentioned by 4 reviewers)
- Lack of communication regarding patient status or medical transfers (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 143 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations?
- 2Given the current staffing levels, what is the typical response time for call lights, and how is that monitored to ensure resident safety?
- 3Could you walk me through the process for how families are notified if there is a change in a resident's medical status or a transfer to a hospital?
- 4I understand that meal quality is an area you are working on; what specific steps are being taken to improve food variety and ensure residents receive the correct dietary orders?
- 5How do you maintain consistent cleanliness and odor control throughout the facility, especially in common areas and resident rooms?
- 6Since the physical and occupational therapy teams are highly regarded here, how are these services integrated into the daily routine for residents who need them?
Personalized based on this facility's data
Key Review Excerpts
“Some of the nurses here need training on now to be professionals. They're very sloppy and does not answer the light when it go on for help. It takes about a half hour to an hour or maybe longer to come to answer our needs!!”
“The staff worked hard within a week i have seen improvement she is able to walk with a walker i come and see her every day and the staff has been wounderfull”
“My father was admitted for rehab... The nursing staff were really nice but extremely short staffed. A lot of staff members working 16hrs/day for multiple days in a row. The food was terrible.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 94 deficiencies and nearly half from family complaints. Quality of care issues dominate across multiple surveys, particularly with medication management, pressure ulcer care, and nutritional care. Problems persist across surveys from 2019 to 2025, with repeated issues in infection control, care planning, and nursing adequacy. While the facility reports corrections, the recurring nature of deficiencies suggests ongoing systemic problems requiring careful evaluation.
Dec 4, 2025Routine11
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Dec 4, 2025Complaint5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Oct 2, 2024Complaint11
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 2, 2024Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Apr 10, 2024Complaint6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Aug 10, 2023Routine26
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Resident Rights Deficiencies
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Administration Deficiencies
Provide training in compliance and ethics.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Federal Penalties
Fine
Oct 2, 2024
$212,076
Payment Denial
Oct 2, 2024
38-day denial
Fine
Apr 10, 2024
$20,071
Payment Denial
Apr 10, 2024
43-day denial
Fine
Aug 10, 2023
$176,595
Payment Denial
Aug 10, 2023
117-day denial
Ownership & Operations
Who Operates This Facility
Wilmington Nursing & Rehabilitation Center
for profit
Chain Affiliation
Lifeworks Rehab
66 facilities nationwide
Chain avg rating: 2.1/5 · Rank 54 of 57 (Worst)
Ownership & Management
Owners
Wilmington Snf Operator Holdings LLC
Owner · Organization
Glen Holdco LLC
Owner (parent company) · Organization
Highland De Holdings LLC
Owner (parent company) · Organization
Ib Mimi 2022 Family Trust
Owner (parent company) · Organization
J & R Family Investments, LLC
Owner (parent company) · Organization
Jk 2022 Family Trust
Owner (parent company) · Organization
Landau Family Investment Trust
Owner (parent company) · Organization
Mimi Holdco LLC
Owner (parent company) · Organization
Ml Milano 2022 Family Trust
Owner (parent company) · Organization
Panther De Partners LLC
Owner (parent company) · Organization
Vh Wpc Snf Operations Holdings LLC
Owner (parent company) · Organization
Wpc Snf Operations Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
140 reviews from families & visitors
Official Website
Visit wilmingtonhc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Encore at Wilmington
2.0 miNursing Home · Wilmington, DE
Kentmere Rehabilitation and Healthcare Center
2.2 miNursing Home · Wilmington, DE
Kutz Rehabilitation and Nursing
2.7 miNursing Home · Wilmington, DE
Stonegates
3.4 miNursing Home · Greenville, DE
Complete Care at Hillside LLC
3.9 miNursing Home · Wilmington, DE
Willowbrooke Court at Country House
4.2 miNursing Home · Wilmington, DE