Regal Heights Rehabilitation and Health Care Ctr
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 326 Google reviews
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What this means for your family
While the facility is physically beautiful and offers excellent rehabilitation therapy, there is a concerning pattern of reports regarding neglect and slow response times to patient needs. When touring, we strongly recommend asking for a specific plan on how they monitor patient hygiene and how they address staffing shortages on weekends and evenings.
Google Reviews
Google Reviews
326 reviews on Google“Regal Heights Rehabilitation and Health Care Center receives highly polarized feedback, with many visitors praising the modern, clean facility and friendly atmosphere, while others report severe neglect and staffing shortages. Families should be aware of recurring, serious allegations regarding delayed response times for basic hygiene needs and inconsistent medical oversight. While some visitors describe an 'exquisite' experience, others highlight critical failures in patient care that suggest significant variability in quality depending on the unit or shift.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Welcoming and aesthetically pleasing lobby/common areas
- Helpful and courteous front desk staff
- Effective physical and occupational therapy programs
Concerns
- Neglect and slow response times for basic hygiene (e.g., changing diapers/restroom assistance) (mentioned by 7 reviewers)
- Understaffing leading to poor patient care (mentioned by 5 reviewers)
- Poor communication between nursing staff and doctors (mentioned by 3 reviewers)
- Inconsistent or poor quality of food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 228 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size of 280 residents, how do you ensure that each resident receives timely assistance with daily hygiene and restroom needs?
- 2I noticed the staffing rating is currently lower on the CMS report; what steps are you taking to ensure there is enough staff on the floor to provide consistent, attentive care?
- 3How do you facilitate communication between the nursing team and the attending physicians to ensure family members are kept in the loop regarding any changes in health status?
- 4The therapy programs here are highly regarded; how do you integrate those sessions into a resident's daily schedule to ensure they still have time for social activities and engagement?
- 5Could you walk me through your protocol for handling medical emergencies, especially during evening or weekend hours when staffing levels might fluctuate?
- 6We've heard positive things about the facility's cleanliness and lobby, but how do you ensure that the quality and consistency of the meals meet the residents' nutritional needs and preferences?
Personalized based on this facility's data
Key Review Excerpts
“The 4th floor staff are a mixture of pleasant and horrible. My mother was there for rehab and was neglected most of the time. She would ring the buzzer for help to use the restroom they never came.”
“My family member received a broken bone as well as a ruptured spleen.. they were constantly ignored because the staff is low. They were severely dehydrated and had bed sores from not being moved appropriately.”
“Regal Heights Rehab has very good facilities, excellent medical team (Dr. Ali, in particular), PT and OT (the entire team) are great, very caring nurses and attendants on 7th floor, good quality food, great social workers, helpful recreation team.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Regal Heights has 19 deficiencies across two surveys with all violations reportedly corrected by the facility. The most recurring issues involve resident rights (including dignity and privacy), quality of care (pain management, activities, foot care), and pharmacy services (medication labeling and pharmaceutical services). Some problems persist across both surveys, including resident rights violations and pharmacy service gaps, suggesting ongoing challenges in these core care areas that families should discuss during visits.
Feb 17, 2026Complaint1
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Feb 17, 2026Routine20
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Dec 1, 2023Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Sep 10, 2021Routine7
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Regal Heights Rehabilitation and Health Care Ctr
for profit
Ownership & Management
Owners
Berger, Martin
Owner
Fahey, Mary
Owner
Madden, William
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
326 reviews from families & visitors
Official Website
Visit rhrhcenter.com
Medicare data downloads
Original nursing home datasets
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