Queens Boulevard Extended Care Facility
Strong Medicare quality ratings; families often praise highly skilled and dedicated physical and occupational therapy teams. Still worth an in-person visit.
based on 542 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and compassionate nursing staff, making it a strong candidate for rehabilitation. However, because multiple reviewers noted delayed responses to call bells and inconsistent food quality, we recommend visiting during off-hours to observe staffing levels and asking management about their current nurse-to-patient ratios.
Google Reviews
Google Reviews
542 reviews on Google“Queens Boulevard Extended Care Facility receives high praise for its professional, compassionate, and attentive nursing and therapy staff, with many families noting significant improvements in their loved ones' health. However, there are recurring reports of understaffing leading to delayed call bell responses, inconsistent food quality, and occasional lapses in basic hygiene or laundry services. While many visitors find the facility clean and welcoming, some families suggest that the building's infrastructure is dated and in need of renovation.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and dedicated physical and occupational therapy teams
- Warm, attentive, and professional nursing and CNA staff
- Clean and well-maintained environment
- Effective and clear communication from social workers and administration
Concerns
- Understaffing leading to delayed call bell response times (mentioned by 6 reviewers)
- Inconsistent or poor quality of food (mentioned by 4 reviewers)
- Dated facility infrastructure and need for renovations (mentioned by 3 reviewers)
- Inconsistent laundry services for residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 167 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size of 280 residents, what is the current process for ensuring timely responses to call bells, especially during peak hours?
- 2I noticed the therapy teams are highly regarded here; how do you integrate those physical and occupational therapy services into a resident's daily routine?
- 3Could you walk me through the current medication management protocols to ensure accuracy and consistency for residents?
- 4We understand that dining is a key part of daily life; what steps are you taking to improve the variety and quality of the meal options provided?
- 5With the facility having some older infrastructure, are there any upcoming renovation plans or maintenance schedules that would impact the residents' living areas?
- 6How do you manage the laundry process to ensure that personal clothing items are tracked and returned to the correct residents consistently?
Personalized based on this facility's data
Key Review Excerpts
“The staff and team were attentive and diligent. Special shout out to Alicia Roberts (social worker) who was so responsive to all our requests and questions and extremely clear in her communications.”
“My mother was transferred to this rehab facility after being at another one, and the difference has been incredible. From the moment she arrived, the staff welcomed her with kindness, patience, and genuine care.”
“The nurses, CNAs, PTs and other staff are very compassionate, kind and helpful. They do the best they can in spite being overworked and sometimes overwhelmed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant fire safety deficiencies that persist across surveys, with issues in smoke control and emergency exits appearing in both 2022 and 2024. The most recurring problems involve fire safety systems, resident assessments, and care planning. One family filed a complaint that triggered an investigation into abuse response procedures. While all violations were reportedly corrected, the repeated fire safety citations raise ongoing concerns about building safety compliance.
Jun 21, 2024Routine5
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Jun 21, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 25, 2022Routine27
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Aug 9, 2019Routine2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Queens Boulevard Extended Care Facility
for profit
Ownership & Management
Owners
Clemenza, Anthony
Owner
Clemenza, James
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
542 reviews from families & visitors
Official Website
Visit qbecf.com
Medicare data downloads
Original nursing home datasets
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