Redlands Healthcare Center
Strong Medicare quality ratings; families often praise exceptional rehabilitation and physical therapy teams. Still worth an in-person visit.
based on 106 Google reviews
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What this means for your family
This facility is an excellent choice for short-term rehabilitation, as their physical therapy team is exceptionally skilled at helping patients regain mobility. However, if you are considering long-term care, you must proactively interview the nursing staff and ask for specific protocols regarding wound care and call-bell response times to ensure your loved one does not experience the neglect reported by some past residents.
Google Reviews
Google Reviews
106 reviews on Google“Redlands Healthcare Center is highly regarded for its exceptional physical and occupational therapy programs, which many families credit with significant patient recovery. While many reviewers praise the professional rehab staff and cleanliness, there are serious, recurring allegations regarding nursing neglect, understaffing, and poor hygiene in certain periods. Families should prioritize verifying current nursing response times and wound care protocols, as these have been significant points of contention in negative reviews.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy teams
- Clean and well-maintained facility environment
- Professional and compassionate therapy staff
- Effective wound care and medical recovery support
Concerns
- Nursing neglect and slow response to call lights (mentioned by 4 reviewers)
- Inconsistent quality of care over long-term stays (mentioned by 3 reviewers)
- Facility cleanliness and unpleasant odors (mentioned by 2 reviewers)
- Staffing shortages and overworked personnel (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 110 analyzed
How They Respond to Reviews
The owner provides highly personalized and celebratory responses to positive reviews, often highlighting specific departments or staff members mentioned. For negative reviews, the owner uses a professional, non-defensive approach that focuses on escalating concerns to leadership and providing direct contact information for resolution.
Questions for Your Tour
- 1I noticed the facility is very highly rated for rehabilitation; could you tell me more about how the physical therapy team works with residents to help them regain their strength?
- 2With the high CMS health inspection rating, what specific protocols do you have in place to ensure the facility stays clean and comfortable for everyone?
- 3How do you ensure that call lights are answered promptly, especially during busy shifts or when the floor is particularly active?
- 4What is your process for managing medical emergencies or sudden changes in a resident's condition during the overnight hours?
- 5I saw that the management team engages with feedback online; how does the facility use resident and family suggestions to improve day-to-day care?
- 6What kind of daily activities or social events are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team has helped me so much physically. I have been here a few times, it seems like I can’t get enough, this facility is great.”
“My mother was here after she broke her hip she couldn't walk she could barely move and by the time she got discharged she was walking on her own this is a really really good place”
“I felt in the beginning everyone was very responsive but noticed the decline of care. My family and I visited every day or at a least every other day. My Dad ended up getting a stage 3 bedsore from this facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Redlands Healthcare Center has recurring issues across multiple surveys, with families filing complaints about treatment quality and living conditions. The facility consistently struggles with nutrition and dietary services, fire safety systems, and infection control programs. While all identified deficiencies show correction dates, the pattern of repeated problems in core areas like food service and safety systems suggests ongoing operational challenges that families should carefully consider.
Feb 6, 2025Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Apr 17, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 2, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Feb 2, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jun 10, 2022Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Meet Health Care Facilities Code mechanical requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Ownership & Operations
Who Operates This Facility
Redlands Healthcare Center
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 10 of 260 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
106 reviews from families & visitors
Official Website
Visit redlandshealthcarecenter.com
Medicare data downloads
Original nursing home datasets
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