Plymouth Village of Redlands
Families consistently rate this highly — reviewers highlight beautiful, well-maintained campus and grounds. Schedule a visit to confirm the fit.
based on 35 Google reviews
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What this means for your family
This facility is an excellent choice for residents seeking a vibrant social community and high-quality wound or physical therapy. However, families should closely monitor communication from management during medical incidents and verify the professionalism of the dining and administrative staff.
Google Reviews
Google Reviews
35 reviews on Google“Plymouth Village is highly regarded by many long-term residents for its beautiful, park-like grounds and its strong sense of community. While many families praise the specialized wound care and the kindness of the nursing staff, there are serious concerns regarding staff professionalism and communication during medical crises.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus and grounds
- Strong sense of community and social engagement
- Excellent wound care and physical therapy services
- Friendly and knowledgeable long-term staff
Concerns
- Unprofessional or rude behavior from certain staff members (mentioned by 2 reviewers)
- Poor communication regarding medical updates or resident status (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about how beautiful and well-maintained the campus grounds are; could you show us some of the favorite outdoor spaces for residents?
- 2Since the community seems to have such a strong sense of social engagement, what are some of the most popular daily activities or group events that residents look forward to?
- 3We are very impressed by the reputation of your physical therapy and wound care services; how closely do the clinical teams collaborate with the long-term care staff?
- 4How does the nursing team ensure that family members are kept consistently updated on any changes in a resident's medical status or daily well-being?
- 5What protocols are in place to ensure that the friendly and knowledgeable culture of your long-term staff is maintained across all shifts and departments?
- 6In the event of a medical emergency during the night, what is the specific process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“Wound care is awesome here. Rapidly healed wounds with diligent treatments and special mattress. Physical therapist Xavier is awesome.”
“The campus is beautiful, the community is very close nit, the staff is very kind and knowledgeable and the care is top notch.”
“Two days after moving into the SNIF, 98-year old FIL contracted COVID-19 along with 18 staff and 15 residents. No mention of attempting to trace down who started the infection escalation. Communication from management was almost chipper.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Nov 17, 2025InspectionClean
The facility underwent a required annual inspection conducted by the Licensing Program Analysts. The inspection covered physical plant, food service, care/supervision, and record review. Based on observations and file reviews, the facility was found to be in compliance with all applicable regulations.
Sep 11, 2025ComplaintClean
This report is a Complaint Investigation conducted on 09/11/2025. The investigation addressed multiple allegations, including falls, soiled clothing, and record-keeping issues. All allegations were ultimately deemed UNSUBSTANTIATED based on the evidence reviewed.
Dec 31, 2024InspectionClean
The facility underwent a required annual inspection conducted by the Licensing Program Analyst. The inspection covered physical plant, food service, and care/supervision areas. Overall, the facility was found to be in compliance with Title 22 regulations, and no deficiencies were cited.
Jan 23, 2024InspectionClean
The facility underwent a required annual inspection and was found to be in compliance with Title 22 regulations. The inspection covered physical plant, food service, and care/supervision areas, with no deficiencies cited during the visit.
Sep 25, 2023ComplaintClean
This report details a complaint investigation regarding the safeguarding of a resident's personal items. The investigation found that the allegations were unsubstantiated, based on interviews with outside parties, staff, and the resident. The facility has reportedly taken precautions, including changing locks and reassigning staff, to address the concerns.
Sep 15, 2023OtherClean
The visit was conducted as a case management follow-up regarding a resident death. The primary finding was the lack of an official death certificate or cause of death for the resident. The facility was advised to provide this documentation to the CCL Regional Office when it becomes available.
Apr 14, 2023InspectionClean
The facility underwent an unannounced annual inspection covering the assisted living, memory care, and common areas. The report indicates that the facility was found to be in compliance with all Title 22 regulations, and no deficiencies were issued or observed during the visit.
Feb 13, 2023OtherClean
The inspection was a Case Management visit conducted unannounced to confirm the removal order status. The primary finding was related to outdated records, specifically an individual still listed on the roster who was confirmed to be no longer associated with the facility. The director was advised to correct these records immediately.
Ownership & Operations
Who Operates This Facility
Humangood & Humangood Norcal
MICHAEL HARRISON
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit humangood.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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