Nursing HomeMedicaid Medicare 5-star

Vernon Rehabilitation and Healthcare Center

Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy. Still worth an in-person visit.

180 Regan Road, Vernon, CT 06066|120 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.6/5

based on 178 Google reviews

(860) 871-0385 Directions Website

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What this means for your family

Vernon Rehabilitation and Healthcare Center has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical and occupational therapy and clean, modern, and well-maintained facility. Review the component ratings and current source records before deciding.

Google Reviews

180 public Google reviews available

Vernon Rehabilitation and Healthcare Center receives high praise for its clean, modern facility and a dedicated, friendly staff that many families feel provides compassionate care. While the rehabilitation therapy services are consistently highlighted as a major strength, several reviewers have raised serious concerns regarding the quality and portion sizes of the food, as well as inconsistent communication and responsiveness from nursing staff during certain shifts.

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy
Clean, modern, and well-maintained facility
Warm, friendly, and professional nursing and support staff
Welcoming atmosphere for visitors

Concerns

Poor food quality, small portions, and errors in meal service (mentioned by 10 reviewers)
Inconsistent nursing responsiveness and staff rudeness (mentioned by 7 reviewers)
Lack of communication regarding patient status and care plans (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 180 analyzed

147

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to family feedback online; what is the best way for us to stay in the loop regarding our loved one's daily care plan and health updates?
2Given the high praise for your therapy department, could you walk us through how the physical and occupational therapy teams coordinate with the nursing staff to ensure a smooth recovery process?
3We understand that dining is a key part of the resident experience; what steps are you currently taking to improve meal quality and ensure that dietary preferences or needs are consistently met?
4With a 3/5 staffing rating, how do you ensure that residents receive timely assistance when they need help or have urgent requests throughout the day and night?
5How do you handle medication management to ensure accuracy, especially during shift changes or transitions in care?
6What kind of social activities or programs do you have in place to help new residents feel welcomed and connected to the community during their first few weeks here?

Personalized based on this facility's data

Key Review Excerpts

“My 97 year old Mom fell in her home on Oct 2, 2025. She had surgery on October 4th and on October 7, 2025 with the help of Kristi and Racquel along with the Manchester Hospital Social Worker they made arrangements to transport my Mom to the Rehab wing at Vernon Rehab.”

Long-term resident's family · 2026★★★★★

“The CNA, Zen, is a wonderful worker. She has a tremendous amount of compassion for her patients. I hope that if I ever am in such a facility I get someone like her.”

Visitor · 2024★★★★★

“The therapy is good. However staff is unresponsive and at times rude. My mother barely has enough to eat And the food is terrible”

Long-term resident's family · 2025★☆☆☆☆

Source: 180 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.52hrs

69%

Registered nurses for medical care

Total Nursing

4.13hrs

All nurses + aides combined

Staff Turnover

50%

Lower is better (< 30% = good)

RN Turnover

38%

Lower is better (< 30% = good)

RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility28.3%

Worse than Avg

Here

28.3%

12.8%

22.3%

Capitol

21.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents needing more daily help over time

↓ Lower is better

This Facility8.1%

Better than Avg

Here

8.1%

13.9%

18.0%

Capitol

16.9%

Residents whose walking got worse

↓ Lower is better

This Facility9.0%

Better than Avg

Here

9.0%

14.1%

16.4%

Capitol

15.9%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility24.5%

Mixed vs Avgs

Here

24.5%

19.0%

24.7%

Capitol

24.3%

Residents vaccinated for the flu

↑ Higher is better

This Facility90.5%

Worse than Avg

Here

90.5%

95.5%

93.5%

Capitol

94.2%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility88.8%

Mixed vs Avgs

Here

88.8%

93.5%

88.6%

Capitol

92.3%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility17.9%

Worse than Avg

Here

17.9%

79.8%

69.7%

Capitol

72.8%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility95.6%

Better than Avg

Here

95.6%

82.0%

71.8%

Capitol

79.7%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.5%

Capitol

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

22findings in history

Latest survey: 9 · near CT avg (12.8)

3 complaint-triggered findings

Three families have filed complaints against this facility, prompting federal investigations that found deficiencies in abuse reporting, respiratory care, and family notification of resident incidents. The facility shows recurring problems with medication management, care planning, and nutritional services across multiple surveys from 2019 to 2024, though all violations have been corrected according to state records.

Feb 3, 2025Complaint1 finding

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Oct 11, 2024Routine12 findings

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0803Minimal · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Oct 11, 2024Complaint1 finding

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Aug 14, 2024Complaint1 finding

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Jun 30, 2022Routine4 findings

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

Oct 3, 2019Routine3 findings

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Vernon Rehabilitation and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Atlas Healthcare

Chain Size

29 facilities nationwide

Chain avg rating: 3.8/5 · Rank 1 of 28 (Highest rating)

Ownership & Management

Owners

Ct-3 Operations Holdings LLC

Owner · Organization

100%

Jmh Family LLC