Vernon Rehabilitation and Healthcare Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 169 Google reviews
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What this means for your family
Vernon Rehabilitation and Healthcare Center is widely regarded for its high-quality physical therapy and clean, modern environment, making it a strong candidate for post-surgical recovery. However, families should be aware of consistent feedback regarding poor meal quality and occasional lapses in nursing responsiveness; we recommend visiting during off-hours to observe staffing levels and asking specifically about their process for handling dietary requests.
Google Reviews
Google Reviews
169 reviews on Google“Vernon Rehabilitation and Healthcare Center receives high praise for its clean, modern facility and a dedicated, friendly staff that many families feel provides compassionate care. While the rehabilitation therapy services are consistently highlighted as a major strength, several reviewers have raised serious concerns regarding the quality and portion sizes of the food, as well as inconsistent communication and responsiveness from nursing staff during certain shifts.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, modern, and well-maintained facility
- Warm, friendly, and professional nursing and support staff
- Welcoming atmosphere for visitors
Concerns
- Poor food quality, small portions, and errors in meal service (mentioned by 10 reviewers)
- Inconsistent nursing responsiveness and staff rudeness (mentioned by 7 reviewers)
- Lack of communication regarding patient status and care plans (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 171 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to family feedback online; what is the best way for us to stay in the loop regarding our loved one's daily care plan and health updates?
- 2Given the high praise for your therapy department, could you walk us through how the physical and occupational therapy teams coordinate with the nursing staff to ensure a smooth recovery process?
- 3We understand that dining is a key part of the resident experience; what steps are you currently taking to improve meal quality and ensure that dietary preferences or needs are consistently met?
- 4With a 3/5 staffing rating, how do you ensure that residents receive timely assistance when they need help or have urgent requests throughout the day and night?
- 5How do you handle medication management to ensure accuracy, especially during shift changes or transitions in care?
- 6What kind of social activities or programs do you have in place to help new residents feel welcomed and connected to the community during their first few weeks here?
Personalized based on this facility's data
Key Review Excerpts
“My 97 year old Mom fell in her home on Oct 2, 2025. She had surgery on October 4th and on October 7, 2025 with the help of Kristi and Racquel along with the Manchester Hospital Social Worker they made arrangements to transport my Mom to the Rehab wing at Vernon Rehab.”
“The CNA, Zen, is a wonderful worker. She has a tremendous amount of compassion for her patients. I hope that if I ever am in such a facility I get someone like her.”
“The therapy is good. However staff is unresponsive and at times rude. My mother barely has enough to eat And the food is terrible”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Three families have filed complaints against this facility, prompting federal investigations that found deficiencies in abuse reporting, respiratory care, and family notification of resident incidents. The facility shows recurring problems with medication management, care planning, and nutritional services across multiple surveys from 2019 to 2024, though all violations have been corrected according to state records.
Feb 3, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 11, 2024Routine12
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Oct 11, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 14, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 30, 2022Routine4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Oct 3, 2019Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Ownership & Operations
Who Operates This Facility
Vernon Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Atlas Healthcare
29 facilities nationwide
Chain avg rating: 3.8/5 · Rank 5 of 28 (Best)
Ownership & Management
Owners
Ct-3 Operations Holdings LLC
Owner · Organization
Jmh Family LLC
Owner (parent company) · Organization
Jmh Family Trust
Owner (parent company) · Organization
Mls Family LLC
Owner (parent company) · Organization
Mls Family Trust
Owner (parent company) · Organization
Sgs Family LLC
Owner (parent company) · Organization
Sgs Family Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
169 reviews from families & visitors
Official Website
Visit vernonrhc.com
Medicare data downloads
Original nursing home datasets
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