Premier at the Springs
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 133 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (6 vs median 3)
- High staff turnover (55%)
- High RN turnover (67%)
Bottom 25% in AR · Critically understaffed (RN) · Above recommended total nurse staffing · Below chain average · No penalties on record
What this means for your family
While the facility is often praised for its cleanliness and daytime activities, the recent surge in reports regarding neglect and safety failures is concerning. If you choose this facility, maintain a high level of daily involvement, visit at unpredictable times, and ensure you have a clear plan for medical advocacy if the staff is unresponsive.
Google Reviews
Google Reviews
133 reviews on Google“Premier at the Springs receives polarized feedback, with many visitors praising the facility's cleanliness and the friendliness of the staff during daytime hours. However, multiple families have reported serious concerns regarding neglect, inadequate rehabilitation therapy, poor communication, and staffing shortages, particularly during weekends and nights. Potential families should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained building
- Friendly and welcoming front-desk staff
- Engaging activities and events for residents
- Responsive daytime nursing and therapy teams
Concerns
- Understaffing leading to slow response times and neglect (mentioned by 9 reviewers)
- Inadequate rehabilitation and physical therapy services (mentioned by 4 reviewers)
- Poor hygiene and sanitation in resident rooms (mentioned by 5 reviewers)
- Lack of communication regarding medical status or incidents (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 133 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that resident call lights are answered promptly, especially during evening and overnight shifts?
- 2I noticed that communication is a top priority for families; what is your standard process for updating us on changes in medical status or any incidents involving our loved one?
- 3With the recent feedback regarding room hygiene, could you walk me through your daily and weekly housekeeping schedule for resident living areas?
- 4Since therapy services are a key part of our recovery plan, how do you tailor rehabilitation programs to ensure residents receive consistent and effective care?
- 5What steps are you taking to improve the consistency of medication management to ensure residents receive their treatments exactly as prescribed?
- 6We love that your activities calendar is so full; how do you encourage residents who might be more hesitant to join in and stay socially engaged?
Personalized based on this facility's data
Key Review Excerpts
“The staff were exceedingly caring, friendly, and helpful at all times. They took excellent care of my friend and he was comfortable in his last days. I was impressed with how clean the place was.”
“My husband was recently in this facility. The very first day, there was no one there to greet us. Nobody came by to ask if he needed water. On the second day, I sat in his room during visiting hours, and they only came by to check on him twice.”
“My mom lives here and today we made her feel so special. My Auntie and Cousin sang songs and the other residents enjoyed all of the singing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant recurring issues with families filing complaints about care quality, including problems with daily care assistance, nutrition, and care planning across multiple surveys. The most persistent problems involve resident assessment and care planning, nutrition and dietary services, and quality of daily care, with these issues appearing repeatedly from 2023 through 2025. While all deficiencies show correction dates, the pattern of ongoing complaints and repeated violations in core care areas suggests systemic challenges that families should carefully consider.
Aug 14, 2025Routine4
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Aug 14, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 4, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 8, 2024Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 8, 2024Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Mar 3, 2023Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Ownership & Operations
Who Operates This Facility
Premier at the Springs
for profit
Chain Affiliation
The Springs Arkansas
26 facilities nationwide
Chain avg rating: 3.5/5 · Rank 22 of 26
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
133 reviews from families & visitors
Official Website
Visit thespringspremier.com
Medicare data downloads
Original nursing home datasets
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