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Nursing HomeMedicaid Investigative

Premier at the Springs

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3600 Richards Road, North Little Rock, AR 72117132 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 133 Google reviews

5
4
3
2
1
Premier at the Springs Nursing Home in North Little Rock, AR — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (6 vs median 3)
  • High staff turnover (55%)
  • High RN turnover (67%)

Bottom 25% in AR · Critically understaffed (RN) · Above recommended total nurse staffing · Below chain average · No penalties on record

Source: Medicare data

What this means for your family

While the facility is often praised for its cleanliness and daytime activities, the recent surge in reports regarding neglect and safety failures is concerning. If you choose this facility, maintain a high level of daily involvement, visit at unpredictable times, and ensure you have a clear plan for medical advocacy if the staff is unresponsive.

Google Reviews

Google Reviews

133 reviews on Google
Premier at the Springs receives polarized feedback, with many visitors praising the facility's cleanliness and the friendliness of the staff during daytime hours. However, multiple families have reported serious concerns regarding neglect, inadequate rehabilitation therapy, poor communication, and staffing shortages, particularly during weekends and nights. Potential families should be aware of these significant inconsistencies in care quality.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean7.0Activities8.0Meds4.0MemoryN/AComms3.0ValueN/A

Strengths

  • Clean, well-maintained building
  • Friendly and welcoming front-desk staff
  • Engaging activities and events for residents
  • Responsive daytime nursing and therapy teams

Concerns

  • Understaffing leading to slow response times and neglect (mentioned by 9 reviewers)
  • Inadequate rehabilitation and physical therapy services (mentioned by 4 reviewers)
  • Poor hygiene and sanitation in resident rooms (mentioned by 5 reviewers)
  • Lack of communication regarding medical status or incidents (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(2)'19(1)'21(1)'23(65)'25(4)'26(6)

Distribution · 133 analyzed

5
90
4
10
3
6
2
3
1
24

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure that resident call lights are answered promptly, especially during evening and overnight shifts?
  • 2I noticed that communication is a top priority for families; what is your standard process for updating us on changes in medical status or any incidents involving our loved one?
  • 3With the recent feedback regarding room hygiene, could you walk me through your daily and weekly housekeeping schedule for resident living areas?
  • 4Since therapy services are a key part of our recovery plan, how do you tailor rehabilitation programs to ensure residents receive consistent and effective care?
  • 5What steps are you taking to improve the consistency of medication management to ensure residents receive their treatments exactly as prescribed?
  • 6We love that your activities calendar is so full; how do you encourage residents who might be more hesitant to join in and stay socially engaged?

Personalized based on this facility's data


Key Review Excerpts

The staff were exceedingly caring, friendly, and helpful at all times. They took excellent care of my friend and he was comfortable in his last days. I was impressed with how clean the place was.

Friend of resident · 2023★★★★★

My husband was recently in this facility. The very first day, there was no one there to greet us. Nobody came by to ask if he needed water. On the second day, I sat in his room during visiting hours, and they only came by to check on him twice.

Spouse of resident · 2026☆☆☆☆

My mom lives here and today we made her feel so special. My Auntie and Cousin sang songs and the other residents enjoyed all of the singing.

Child of resident · 2024★★★★★
Source: 133 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.26hrs
34%
Registered nurses for medical care
Total Nursing
4.11hrs
OK
All nurses + aides combined
Staff Turnover
59%
Lower is better (< 30% = good)
RN Turnover
63%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
AR
1.4%
Pulaski
9.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
19.4%
AR
14.0%
Pulaski
14.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
14.4%
AR
10.1%
Pulaski
10.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.7%
Better than Avg
Here
6.7%
US
15.3%
AR
11.0%
Pulaski
10.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.9%
Better than Avg
Here
14.9%
US
19.5%
AR
21.7%
Pulaski
20.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.0%
Better than Avg
Here
97.0%
US
93.4%
AR
94.9%
Pulaski
94.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.8%
Better than Avg
Here
91.8%
US
81.8%
AR
82.0%
Pulaski
81.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility80.0%
Better than Avg
Here
80.0%
US
79.7%
AR
77.7%
Pulaski
79.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Worse than Avg
Here
1.8%
US
1.6%
AR
1.3%
Pulaski
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Above state avg (4.3)
6 complaint-triggered

This facility has significant recurring issues with families filing complaints about care quality, including problems with daily care assistance, nutrition, and care planning across multiple surveys. The most persistent problems involve resident assessment and care planning, nutrition and dietary services, and quality of daily care, with these issues appearing repeatedly from 2023 through 2025. While all deficiencies show correction dates, the pattern of ongoing complaints and repeated violations in core care areas suggests systemic challenges that families should carefully consider.

Aug 14, 2025Routine
4
0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Aug 14, 2025Complaint
2
0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Dec 4, 2024Complaint
2
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

May 8, 2024Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0344Potential for harm · PatternCorrected

Smoke Deficiencies

Have an alternate power supply for its alarm system.

0557Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

May 8, 2024Complaint
2
0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Mar 3, 2023Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0347Potential for harm · PatternCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0637Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0888Minimal · PatternCorrected

Infection Control Deficiencies

Ensure staff are vaccinated for COVID-19

Ownership & Operations

Who Operates This Facility

Owner / Operator

Premier at the Springs

Organization Type

for profit

Chain Affiliation

Chain Name

The Springs Arkansas

Chain Size

26 facilities nationwide

Chain avg rating: 3.5/5 · Rank 22 of 26

Ownership & Management

Key personnel

Black River Healthcare LLCManagerHayes, RobinManagerThessing, JeffreyManagerBlack River Healthcare LLCAdp of the SnfRichards Road Realty LLCAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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