Lakewood Health and Rehab, LLC
Strong Medicare quality ratings; families often praise compassionate and attentive individual staff members. Still worth an in-person visit.
based on 21 Google reviews

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What this means for your family
While some families report positive experiences with individual staff members and therapy services, the facility has recurring reports of critical medication management failures and poor communication. We strongly advise you to visit in person to assess the facility's cleanliness and to ask management specifically how they track and verify the administration of time-sensitive medications.
Google Reviews
Google Reviews
21 reviews on Google“Lakewood Health and Rehab receives highly polarized feedback, with some families praising the compassionate staff and engaging activities, while others report severe lapses in medical care and communication. Critical concerns include medication administration errors, poor facility hygiene, and difficulty reaching staff by phone. Prospective families should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive individual staff members
- Active social and entertainment calendar
- Helpful physical therapy team
- Welcoming atmosphere for some long-term residents
Concerns
- Medication administration errors and delays (mentioned by 2 reviewers)
- Poor communication and phone responsiveness (mentioned by 3 reviewers)
- Unsanitary facility conditions and odors (mentioned by 2 reviewers)
- Rude or dismissive staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a very active social calendar; could you walk me through what a typical week of activities looks like for residents?
- 2Given the importance of timely medication, what specific protocols and double-check systems do you have in place to ensure residents receive their prescriptions accurately and on schedule?
- 3We value clear communication; what is the best way for family members to stay updated on their loved one's care, and who should we reach out to if we have urgent questions?
- 4How does your team maintain the facility's environment, and what is your daily routine for ensuring common areas and resident rooms remain clean and comfortable?
- 5With a 2-star staffing rating, how do you manage daily care tasks to ensure that every resident receives the consistent, personalized attention they need throughout the day?
- 6How does your nursing team coordinate with the physical therapy department to ensure residents are safely supported during their recovery or maintenance programs?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother was supposed to have an IV drip of her antibiotics 3 times a day to fight her life threatening staff infection. It was 3:30 pm and she hadn’t had one dose of her medicine yet! The staff when confronted said they couldn’t find the medication!”
“The staff was great and the physical therapy folks were very helpful. The only issue u had was the meals. Needs to vary them a bit more.”
“Smelled the inside of the building before I walked in. No one is willing to help ever. I can't even say the hold times are ridiculous, because you get placed on a hold and they hang up.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues across multiple areas, with families filing complaint reports that led to findings about resident safety and privacy protection. The most persistent problems involve nutrition and food service, fire safety protocols, and daily care assistance, with some issues like fire drill procedures appearing across three separate surveys. While all deficiencies show correction dates, the pattern of repeated violations in key care areas warrants careful consideration during your visit.
Sep 25, 2025Routine2
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Jul 11, 2024Routine8
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 11, 2024Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Mar 5, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 18, 2023Routine19
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Lakewood Health and Rehab, LLC
for profit
Chain Affiliation
Central Arkansas Nursing Centers
39 facilities nationwide
Chain avg rating: 3.5/5 · Rank 20 of 38
Ownership & Management
Owners
Hursh, Paralea
Owner
Norsworthy, David
Owner
Sams, Jerry
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit lakewoodhr.com
Medicare data downloads
Original nursing home datasets
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