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Nursing HomeMedicaid

Prairie Estates

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1350 Main Street, Meadow Creek · Frisco, TX 75034180 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 55 Google reviews

5
4
3
2
1
Prairie Estates Nursing Home in Frisco, TX — Street View
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What this means for your family

The facility offers a unique and comforting house-based model that many families find ideal for aging in place. However, you must perform your own rigorous check on current staffing levels and cleanliness, as recent reviews have raised serious alarms regarding hygiene and caregiver turnover.

Google Reviews

Google Reviews

55 reviews on Google
Families often praise the facility for its compassionate administrative staff and the specialized 'house' layout that supports aging in place. However, there are serious allegations regarding cleanliness, staffing shortages, and aggressive billing practices that should be investigated.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean3.0Activities5.0MedsN/AMemory8.0Comms7.0Value2.0

Strengths

  • Compassionate and responsive management
  • Specialized house-based care model
  • Supportive transition process for families
  • Friendly and attentive care staff

Concerns

  • Staffing shortages and high turnover (mentioned by 3 reviewers)
  • Issues with cleanliness and hygiene (mentioned by 2 reviewers)
  • Aggressive or inflexible billing/deposit policies (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.32023(7)5.02024(2)3.92025(11)4.62026(10)

Distribution · 30 analyzed

5
23
4
0
3
0
2
0
1
7

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is so wonderful to see how much care you put into responding to families' feedback online; how does that culture of communication extend to the daily care of residents?
  • 2With 180 residents here, how do you ensure that each person receives personalized attention and doesn't feel lost in the larger community?
  • 3What specific steps is the facility taking right now to increase the number of staff members available on each shift?
  • 4How does the nursing team handle medical emergencies or sudden changes in a resident's health during the overnight hours?
  • 5Can you walk us through what a typical afternoon looks like for residents in terms of social activities and getting out of their rooms?
  • 6What is the process for addressing and resolving any care deficiencies or concerns that might arise during a health inspection?

Personalized based on this facility's data


Key Review Excerpts

The team keeps him happy which at times is admittedly not easy to do. Rebecca the manager is very responsive and helpful. She is easy to get a hold of and you can tell she actually cares and follows up with concerns.

Long-term resident's family · 2026★★★★★

What sets it apart is its unique setup—six separate houses where residents are grouped based on their individual needs and level of care. It’s one of the few places that truly supports aging in place

Assisted living family member · 2025★★★★★

The staff at MCE was just wonderful with her. I live out of town and it was reassuring to know she was being so well taken care of.

Memory care family member · 2024★★★★★
Source: 55 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.45hrs
60%
Registered nurses for medical care
Total Nursing
3.39hrs
83%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility63.7%
Worse than Avg
Here
63.7%
US
93.4%
TX
96.9%
Denton
93.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
15.3%
TX
14.9%
Denton
16.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
12.1%
TX
2.5%
Denton
1.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.3%
Better than Avg
Here
7.3%
US
14.4%
TX
16.1%
Denton
18.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.8%
Better than Avg
Here
4.8%
US
15.4%
TX
9.4%
Denton
5.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility92.5%
Worse than Avg
Here
92.5%
US
95.5%
TX
98.0%
Denton
98.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility77.5%
Worse than Avg
Here
77.5%
US
79.7%
TX
88.0%
Denton
88.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.8%
Mixed vs Avgs
Here
87.8%
US
81.8%
TX
89.2%
Denton
83.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TX
1.5%
Denton
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
3penalties
Near state avg (9.1)
14 complaint-triggered
$24,587 in fines

Families have filed multiple complaint reports leading to 12 deficiencies, signaling ongoing concerns about this facility's care quality. The most recurring issues involve care planning problems, medication management failures, and fire safety violations. While all deficiencies show correction dates, the persistent pattern of care planning deficiencies appearing across multiple surveys from 2022 through 2026 suggests systemic challenges that may continue affecting resident care quality.

Mar 26, 2026Routine
9
0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Jan 30, 2026Complaint
1
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Nov 24, 2025Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

Jan 16, 2025Routine
16
0690Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0690Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Jan 16, 2025Complaint
4
0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 31, 2024Complaint
2
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Federal Penalties

Fine

Jan 16, 2025

$11,190

Payment Denial

Jan 16, 2025

14-day denial

Fine

Sep 27, 2023

$13,397

Ownership & Operations

Who Operates This Facility

Owner / Operator

Dallas County Hospital District

Organization Type

for profit

Management Company

SUTTON HEALTH CARE CENTER LTD CO

Administrator

JAMES S S HEATH

Chain Affiliation

Chain Name

Cantex Continuing Care

Chain Size

38 facilities nationwide

Chain avg rating: 3.2/5 · Rank 21 of 37

Ownership & Management

Owners

Dallas County Hospital District

Owner · Organization

100%

Key personnel

Castaneda, EdmundoOfficer / DirectorCerise, FrederickOfficer / DirectorSutton Health Care Center Ltd CoManagerPinkins, TelesiaManagerSutton Health Care Center Ltd CoAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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