Mustang Creek Estates Frisco House B
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 57 Google reviews
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What this means for your family
This facility offers a highly personalized and compassionate environment for many residents, particularly those in memory care. However, families must perform rigorous due diligence regarding cleanliness and billing transparency, as multiple recent reviews allege significant issues in these areas.
Google Reviews
Google Reviews
57 reviews on GoogleFamilies often praise the facility for its compassionate, individualized care and a warm, family-like atmosphere, particularly within the memory care units. However, there are serious allegations regarding cleanliness, staff turnover, and aggressive billing practices that should be investigated thoroughly.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Supportive and responsive management
- Individualized approach to resident needs
- Warm, home-like community atmosphere
Concerns
- Issues with facility cleanliness and hygiene (mentioned by 2 reviewers)
- High staff turnover and inadequate staffing levels (mentioned by 3 reviewers)
- Disputes regarding billing and non-refundable deposits (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With only 16 residents in House B, how does this intimate setting help create a personalized daily routine for my loved one?
- 2Since you are memory care certified, what specific types of sensory or cognitive activities do you offer to keep residents engaged?
- 3How do the staff members manage transitions or moments of confusion for residents during the evening hours?
- 4In the event of a medical emergency during the night, what is the specific protocol for contacting both the on-site team and our family?
- 5I noticed how much you value feedback from families in your responses to community members; how do you typically involve families in the care planning process?
- 6What does a typical mealtime look like here, and how do you accommodate specific dietary needs within such a small group?
Personalized based on this facility's data
Key Review Excerpts
“The team keeps him happy which at times is admittedly not easy to do. Rebecca the manager is very responsive and helpful. She is easy to get a hold of and you can tell she actually cares and follows up with concerns.”
“My 86-year-old mother was physically abused by one of the nurses (should be on record with the state) in Spring of this year.”
“The staff at MCE was just wonderful with her. I live out of town and it was reassuring to know she was being so well taken care of.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
During the most recent inspection on August 27, 2024, two health code violations related to food safety and hygiene were identified. Both issues were documented as corrected by September 23, 2024, and there are currently no active enforcement actions against the facility.
Aug 27, 2024Routine
Health Code (2 violations)
The facility failed to ensure effective hair restraints were worn to prevent food contamination.
The facility failed to store, serve, or reheat foods at the appropriate temperatures.
Ownership & Operations
Who Operates This Facility
Mustang Creek Management, LLC
for profit
RENEE RAMSEY
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit mce.care
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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