Mustang Creek Estates Frisco House E
Families consistently rate this highly — reviewers highlight responsive and caring management. Schedule a visit to confirm the fit.
based on 57 Google reviews
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What this means for your family
This facility offers a unique, warm residential setup that many families find comforting for aging in place. However, you must exercise extreme caution and perform your own unannounced visits, as recent reviews contain alarming allegations of neglect, poor hygiene, and serious safety concerns.
Google Reviews
Google Reviews
57 reviews on GoogleFamilies frequently praise the facility for its warm, home-like atmosphere and the exceptional responsiveness of management, specifically mentioning leaders like Carmen and Dan. However, there are serious, highly critical allegations regarding cleanliness, staffing turnover, and even physical abuse that should be investigated thoroughly by any prospective family.
Quality Themes
Tap a score for detailsStrengths
- Responsive and caring management
- Warm, home-like residential layout
- Compassionate care team
- Smooth transition process for new residents
Concerns
- Serious allegations of physical abuse and neglect
- Unsanitary conditions and poor cleanliness
- Staffing shortages and high turnover (mentioned by 2 reviewers)
- Difficulties with billing and deposit refunds (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 196 analyzed
How They Respond to Reviews
The owner uses a small set of highly repetitive, templated responses. While they personalize the greeting with the reviewer's name, the body of the message is almost always a copy-paste variation of the same few phrases.
Questions for Your Tour
- 1It is wonderful to see how much management engages with the community through your review responses; how would you describe the communication style between the leadership team and the families here?
- 2Since this has such a warm, residential layout, what are some of the favorite daily activities or social traditions that help the 14 residents feel like a close-knit family?
- 3Could you walk us through your specific protocols for maintaining deep cleanliness and sanitation standards within the common areas and private rooms?
- 4How do you ensure consistent, high-quality care and person-to-person attention even during periods of high demand or staffing changes?
- 5What is the process for managing medical emergencies or sudden changes in health needs during the overnight hours?
- 6We want to make sure the transition is as smooth as possible; what specific steps does your team take during the first few weeks to help a new resident settle into the home?
Personalized based on this facility's data
Key Review Excerpts
“The team keeps him happy which at times is admittedly not easy to do. Rebecca the manager is very responsive and helpful.”
“The staff is very nice and cheery. My mom fell touring another place. Dan, (Sales at Mustang Cteek), really cared about her wellbeing.”
“My husband was a resident of Mustang Creek Estates memory care house from July 2024 until his passing in November 2025. ... Dan reached out to me and gave me some information but I was not ready to make a decision at that time. In the following months, he would continue to check in with me, not just to see if I was ready to move my husband into care, but also to see how I was doing.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Mustang Creek Estates Frisco House E has had two recorded violations in recent years, one regarding food handling safety in March 2023 and one regarding fire extinguisher inspections in August 2021. Both issues were documented as corrected by the facility following the inspections.
Mar 8, 2023Routine
Health Code (1 violations)
The facility failed to procure food from acceptable sources, or failed to handle food, subject to spoilage, as required.
Aug 10, 2021Routine
Life Safety Code (1 violations)
The facility failed to ensure all monthly and yearly extinguisher inspections were performed and/or documented; and/or that unserviceable extinguishers were replaced.
Ownership & Operations
Who Operates This Facility
Mustang Creek Management, LLC
for profit
RENEE D RAMSEY
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit mce.care
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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