Mustang Creek Estates Frisco House C and D
Families consistently rate this highly — reviewers highlight compassionate and attentive management. Schedule a visit to confirm the fit.
based on 57 Google reviews
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What this means for your family
This facility offers a unique, comforting residential layout that many families find superior to traditional nursing homes. However, you must perform rigorous due diligence regarding current staffing levels and hygiene standards, as recent reports of neglect and medication errors are significant.
Google Reviews
Google Reviews
57 reviews on GoogleMustang Creek Estates is highly regarded by many families for its warm, home-like atmosphere and the compassionate nature of specific administrators like Dan and Carmen. However, recent reviews raise serious alarms regarding cleanliness, high staff turnover, and significant lapses in medication management and resident safety.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive management
- Home-like, residential-style living environment
- Strong community feel and social activities
- Responsive sales and admissions staff
Concerns
- High staff turnover and understaffing (mentioned by 4 reviewers)
- Issues with cleanliness and hygiene (mentioned by 2 reviewers)
- Inconsistent medication management (mentioned by 2 reviewers)
- Billing and deposit refund disputes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 95 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We love how much people praise the home-like, residential feel of the houses; what kind of social activities do you have planned to help new residents connect with the community?
- 2Since the community is so close-knit, how do you ensure that medication administration remains consistent and accurate for every resident every day?
- 3Could you tell us more about your staffing model and how you ensure there is always enough attentive care available during the night shifts?
- 4What are your specific protocols for managing medical emergencies or sudden changes in a resident's health after hours?
- 5How does the housekeeping team manage the daily cleaning routines to ensure the common areas and private rooms stay pristine?
- 6We've heard great things about the management team's responsiveness; how do you typically handle any billing inquiries or questions regarding deposits to ensure everything is transparent for families?
Personalized based on this facility's data
Key Review Excerpts
“The team keeps him happy which at times is admittedly not easy to do. Rebecca the manager is very responsive and helpful. She is easy to get a hold of and you can tell she actually cares and follows up with concerns.”
“My 86-year-old mother was physically abused by one of the nurses (should be on record with the state) in Spring of this year.”
“The staff is very nice and cheery. My mom fell touring another place. Dan, (Sales at Mustang Cteek), really cared about her wellbeing. Even though she fell at another facility he gave her an oce pack and check on her throughput the week.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on August 7, 2024, identified three health code violations related to staffing levels and resident safety. Previous inspections from October 2020 noted issues regarding fire safety systems and facility maintenance, both of which were corrected shortly after being cited.
Aug 7, 2024Routine
Health Code (3 violations)
The provider failed to ensure that night staff was immediately available in a small facility, or immediately available and awake in a large facility.
The facility failed to have sufficient staff to assure that each resident would receive the kind and amount of supervision and care required to meet basic needs.
The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Oct 28, 2020Routine
Life Safety Code (2 violations)
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to maintain floor, ceiling, and wall finish materials to provide a sanitary and structurally safe environment.
Ownership & Operations
Who Operates This Facility
Mustang Creek Management, LLC
for profit
CLERMONT MANAGEMENT LLC
RENEE D RAMSEY
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit mce.care
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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