Mustang Creek Estates Frisco House a
Families consistently rate this highly — reviewers highlight responsive and caring management. Schedule a visit to confirm the fit.
based on 57 Google reviews
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What this means for your family
This facility offers a unique, home-like environment with management that is exceptionally good at communicating during the move-in process. However, you must perform due diligence regarding recent reports of staffing shortages and hygiene issues. I strongly recommend asking for a tour during a mealtime and specifically inquiring about their current protocols for medication management and staff retention.
Google Reviews
Google Reviews
57 reviews on GoogleFamilies considering Mustang Creek Estates will find a community praised for its warm, home-like atmosphere and highly responsive management, particularly regarding the transition process. However, there are serious, recurring allegations regarding cleanliness, staffing shortages, and financial disputes that require thorough investigation during your visit.
Quality Themes
Tap a score for detailsStrengths
- Responsive and caring management
- Home-like, individualized care environment
- Smooth transition process for new residents
- Compassionate and friendly frontline staff
Concerns
- Staffing shortages and high turnover (mentioned by 4 reviewers)
- Issues with cleanliness and hygiene (mentioned by 2 reviewers)
- Financial disputes and billing errors (mentioned by 3 reviewers)
- Inconsistent food quality and temperature (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 86 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Since the management is known for being so responsive, how do you personally stay in touch with families to share updates on their loved one's well-being?
- 2With such a small, home-like capacity of 16 residents, how do you ensure that cleaning and hygiene routines are consistently maintained throughout the house?
- 3What specific steps does your team take to ensure that food is served at the right temperature and meets the nutritional needs of each resident?
- 4Can you walk us through what a typical day of activities looks like for the residents here to help them stay engaged?
- 5How does the staff handle medical emergencies or changes in health needs during the overnight hours?
- 6What is your process for managing billing and ensuring that all family accounts are accurate and transparent from the start?
Personalized based on this facility's data
Key Review Excerpts
“The team keeps him happy which at times is admittedly not easy to do. Rebecca the manager is very responsive and helpful. She is easy to get a hold of and you can tell she actually cares and follows up with concerns.”
“My 86-year-old mother was physically abused by one of the nurses (should be on record with the state) in Spring of this year.”
“The staff is very nice and cheery. My mom fell touring another place. Dan, (Sales at Mustang Cteek), really cared about her wellbeing. Even though she fell at another facility he gave her an oce pack and check on her throughput the week.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on October 18, 2023, identified two health code violations regarding medication administration protocols and the posting of inspection reports. Both issues were documented as corrected by November 4, 2023, and there are currently no active enforcement actions against the facility.
Oct 18, 2023Routine
Health Code (2 violations)
The facility failed to ensure that a licensed person or a trained, authorized, and delegated person administered medications according to physician's orders.
The facility failed to post a copy of the most recent inspection report.
Ownership & Operations
Who Operates This Facility
Mustang Creek Management, LLC
for profit
RENEE D RAMSEY
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit mce.care
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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