Palm Villas, Campbell

The visit was conducted by an LPA to investigate a reported elopement incident that occurred on 11/30/2025. The LPA interviewed staff and one resident and requested various pertinent documents for further investigation. No deficiencies were cited during this visit.

This report details a complaint investigation conducted following allegations of neglect, lack of activities, unsafe personal belongings, and dietary mismanagement. The investigation found that all allegations were unfounded, meaning the claims were determined to be false or without reasonable basis.

The facility underwent an unannounced annual inspection. The Licensing Program Analyst observed the facility's operations, including kitchen, resident rooms, and common areas. No deficiencies were cited during this visit per California Code of Regulations Title 22.

This report details an investigation into a complaint alleging resident neglect. The investigation concluded that the complaint was unfounded because the resident's injuries did not occur at the facility, as the resident was transferred to a Skilled Nursing Facility (SNF) prior to the alleged incident. No deficiencies were cited in this report.

This report details an investigation into a complaint regarding staff failure to intervene during a resident-to-resident altercation. The investigation found the allegation to be unsubstantiated based on staff interviews and record reviews. No specific deficiencies were cited in the final report.

This report details an investigation into a complaint regarding staff failure to intervene during a resident-to-resident altercation. The investigation found the allegation to be unsubstantiated based on staff interviews and record reviews. No specific deficiencies were cited in the final report.

The facility underwent an unannounced required 1-year visit. The LPA noted several areas, including kitchen storage, resident rooms, and safety equipment. Overall, no deficiencies were cited as per California Code of Regulations Title 22, although some record-keeping issues were noted.

The facility underwent an unannounced collateral visit as part of a complaint investigation. The Licensing Program Analyst interviewed staff and a resident, and toured the resident's room. No deficiencies were cited during this inspection.