Almaden Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise top-notch physical therapy department. Still worth an in-person visit.
based on 25 Google reviews
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What this means for your family
This facility offers excellent physical therapy that can significantly improve mobility for stroke survivors. However, you must be extremely vigilant regarding communication and property; families should establish a strict protocol for checking on medications and ensuring all personal belongings are documented upon admission.
Google Reviews
Google Reviews
25 reviews on Google“Families seeking rehabilitation may find success with the physical therapy department, which is frequently praised for its effectiveness in helping patients regain mobility. However, there are significant and recurring concerns regarding poor communication with families, mismanagement of personal belongings, and serious allegations of medication errors and unprofessional staff behavior.”
Quality Themes
Tap a score for detailsStrengths
- Top-notch physical therapy department
- Compassionate nursing and CNA staff
- Effective rehabilitation outcomes for stroke recovery
- Patient and attentive therapists
Concerns
- Poor communication with families and difficulty reaching staff via phone (mentioned by 4 reviewers)
- Loss or mismanagement of residents' personal belongings (mentioned by 2 reviewers)
- Medication errors and nursing incompetence (mentioned by 2 reviewers)
- Unprofessional or rude behavior by staff/CNAs (mentioned by 3 reviewers)
- Poor food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your physical therapy department and stroke recovery outcomes; could you tell me more about how the therapists work with residents on their daily mobility goals?
- 2What specific protocols do you have in place to ensure medication is administered accurately and safely every day?
- 3How do you ensure that a resident's personal belongings and valuables are kept secure and organized during their stay?
- 4What is the best way for family members to stay in regular contact with the nursing team and receive updates on our loved one's condition?
- 5Could you describe the daily dining experience, including how much input residents have regarding the menu and food quality?
- 6What are some of the favorite social activities or group outings that help residents stay engaged with the community here?
Personalized based on this facility's data
Key Review Excerpts
“The Physical Therapy Dept. Is Top Notch! They are Patient and Knowledgeable. This is Key for Successful P.T. Achievement.”
“My mother-in-law stayed in this facility for almost 5 weeks for rehabilitation. The entire staff (nursing, therapy and CNA) were very courteous to my mother-in-law who is a non-native English speaker.”
“The nursing staff is very careless and there are medication errors all the time. The Good LVN's they've had just end up quitting because they can no longer put up with the Director of Nursing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring problems, particularly with fire safety systems, infection control, and environmental cleanliness, with families filing complaints triggering 8 deficiency investigations. Most problematic are persistent issues with emergency preparedness, fire safety equipment, and pest control that appear across multiple surveys spanning several years, suggesting systemic maintenance and safety challenges that families should carefully consider before visiting.
Mar 20, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 28, 2025Routine20
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Construction Deficiencies
Use approved construction type or materials.
Sep 25, 2024Complaint2
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Sep 11, 2024Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Aug 9, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Apr 28, 2023Routine28
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Almaden Health and Rehabilitation Center
for profit
Chain Affiliation
Mariner Health Care
17 facilities nationwide
Chain avg rating: 2.9/5 · Rank 12 of 18
Ownership & Management
Owners
Gc Holding Company 2 LLC
Owner · Organization
Grancare LLC
Owner (parent company) · Organization
Mariner Health Care, INC.
Owner (parent company) · Organization
Mhc Holding Company
Owner (parent company) · Organization
Mhc West Holding Company
Owner (parent company) · Organization
National Senior Care, INC.
Owner (parent company) · Organization
Grunstein, Emily
Owner (parent company)
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit almadenhealthandrehabilitationcenter.com
Medicare data downloads
Original nursing home datasets
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