Doylestown Health Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 24 Google reviews
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What this means for your family
While some families report positive experiences with individual staff members, there is a recurring pattern of understaffing and delayed response times. We strongly recommend that you visit during off-hours or weekends to observe staffing levels yourself and ask management specifically about their protocol for notifying families of patient injuries.
Google Reviews
Google Reviews
24 reviews on Google“Doylestown Health Care Center receives highly polarized feedback, with some families praising the facility's cleanliness and individual staff members, while others report severe concerns regarding neglect and staffing levels. Critical reviews highlight dangerous lapses in care, including unaddressed injuries, poor hygiene, and significant delays in responding to call lights. Prospective families should be aware of the inconsistency between positive experiences and reports of systemic understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained building
- Some individual nurses provide compassionate care
- Professional and friendly staff interactions noted by some families
Concerns
- Chronic understaffing leading to slow call light response (mentioned by 3 reviewers)
- Poor hygiene and neglect of basic patient needs (mentioned by 2 reviewers)
- Lack of communication regarding patient injuries or care changes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that communication is a top priority for families; what is your standard process for updating us if there is a change in a resident's health or an unexpected injury?
- 2With a capacity of 78 residents, how do you ensure that call lights are answered promptly and that individual needs are met throughout the day?
- 3I see that you actively engage with feedback online; how does that input from families help you improve the daily care and hygiene routines for your residents?
- 4Given the recent health inspection results, what specific steps is the facility taking to improve oversight and ensure consistent quality of care?
- 5What does a typical daily schedule look like for residents here, and how do you encourage participation in activities to keep everyone engaged?
- 6How do you manage staffing levels during shifts to ensure that every resident receives the attention they need for their personal care and comfort?
Personalized based on this facility's data
Key Review Excerpts
“Our experience in the care of my husband on some days was a complete nightmare —- left in a BM brief, no bed bath or shower, left half hanging out of the bed, sheets with feces left on the bed, dirty laundry on the floor.”
“My father was here for almost a week for rehab. He had the ABSOLUTE WORST CARE! He called me at 3:30am to come and help him because no aide or nurse would come.”
“My uncle was admitted from out of town and was released and taken back home to the hospital in his area and cuts and bruises all over his back and side were found when he was admitted at the hospital. Facility did not alert the family of these injuries.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports triggering investigations at this facility, with recurring issues in resident safety, fire safety systems, and food service. The most frequent problems involve accident prevention, fire safety equipment maintenance, and proper food handling, with some issues like fire safety deficiencies repeating across multiple surveys despite corrections. While all violations show correction dates, the pattern of recurring safety issues in core care areas suggests ongoing operational challenges.
Mar 30, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Aug 11, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 12, 2024Routine19
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 16, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 5, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 26, 2023Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Ownership & Operations
Who Operates This Facility
Doylestown Health Care Center
for profit
Chain Affiliation
Windsor House, INC.
11 facilities nationwide
Chain avg rating: 3.5/5 · Rank 6 of 11
Ownership & Management
Owners
Masternick, John
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit windsorhouseinc.com
Medicare data downloads
Original nursing home datasets
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