Pinnacle Senior Living of Lufkin
Families consistently rate this highly — reviewers highlight compassionate and attentive staff. Schedule a visit to confirm the fit.
based on 25 Google reviews
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What this means for your family
This facility is an excellent choice for those seeking a warm, family-oriented environment with highly communicative staff. However, if your loved one requires memory care, you should specifically investigate the staffing consistency and activity schedules in that wing, as some past reports indicate it may not receive the same level of attention as the main community.
Google Reviews
Google Reviews
25 reviews analyzed“Families generally find this community to be a warm, welcoming environment where staff members are described as caring and dedicated. However, there are significant concerns regarding the level of attention and staffing quality within the memory care wing.”
Quality Themes
Strengths
- Compassionate and attentive staff
- Welcoming, home-like atmosphere
- Strong communication with families
- Supportive environment for veterans
Concerns
- Inconsistent care and attention in the memory care wing (mentioned by 2 reviewers)
- Lack of scheduled activities
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses a mix of personalized, warm responses for high-praise reviews and standardized templates for others. They effectively address negative feedback by acknowledging concerns and referencing specific follow-up actions.
Questions for Your Tour
- 1It is wonderful to see how responsive you are to family feedback; how do you ensure that the high level of communication seen in your reviews is maintained for our loved one?
- 2We are looking for a very home-like atmosphere for our family member; how do you cultivate that sense of warmth and belonging among the 95 residents?
- 3What specific types of daily activities or social events are currently available to keep residents engaged and active?
- 4How do you ensure that the level of attentive, compassionate care remains consistent for residents specifically within the memory care wing?
- 5Can you walk us through your protocol for handling medical emergencies or sudden changes in health during the night?
- 6For our family member who is a veteran, what specific supports or community features do you have in place to honor their service?
Personalized based on this facility's data
Key Review Excerpts
“The staff here go above and beyond for their residents. They are kind and have a true love for this work.”
“From the moment we arrived for an initial tour, the staff treated us like family and assured me they would keep me informed. They have lived up to that commitment and continue to go above and beyond all of my expectations.”
“When my mom started withdrawing and not being herself, everyone noticed and spoke to me about it including other residents.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Pinnacle Senior Living of Lufkin had a recent inspection in February 2024 that identified five health code violations related to safety drills, medication documentation, food handling, employee screening, and reporting procedures. Additionally, the facility faced an administrative penalty in November 2023 regarding resident protection standards.
Feb 1, 2024Routine
Health Code (5 violations)
The facility failed to conduct required fire drills and document fire drills on the required form.
The facility failed to procure food from acceptable sources, or failed to handle food, subject to spoilage, as required.
The facility failed to immediately make an oral report of alleged ANE or send a written report of the investigation to HHSC when required.
The facility either failed to provide required counseling to residents who self-administer medications or failed to maintain a written counseling record.
The facility failed to ensure that all employees providing services were screened for tuberculosis within two weeks of employment and annually.
Nov 20, 2023EnforcementPenaltyReport
Administrative Penalty — 553.267(a)(3)(E)(ii) The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Ownership & Operations
Who Operates This Facility
Pinnacle Senior Living, LLC
for profit
BECKY ELDRIDGE-CLARK
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit pinnacleseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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