Parkwood in the Pines
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 43 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (52%)
Below average in Texas · Critically understaffed (RN) · Below chain average · $21,473 in fines
What this means for your family
This facility offers an impressive, modern environment and a strong therapy department for rehabilitation needs. However, families must be extremely vigilant regarding medication administration and hygiene care, as multiple reviewers have reported life-threatening errors and neglectful nursing practices.
Google Reviews
Google Reviews
43 reviews analyzed“Families considering Parkwood in the Pines will find a facility that many praise for its beautiful, clean building and a therapy department that is highly regarded for rehabilitation. However, there are serious, recurring allegations regarding medication errors, neglectful hygiene care, and inconsistent nursing responsiveness that must be addressed.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and beautiful facility
- Effective therapy and rehabilitation department
- Friendly and caring administrative staff
- Comfortable, home-like atmosphere
Concerns
- Medication management errors (mentioned by 2 reviewers)
- Neglect regarding hygiene and incontinence care (mentioned by 3 reviewers)
- Inconsistent nursing responsiveness to call lights (mentioned by 2 reviewers)
- Difficulty managing patients with dementia or behavioral needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how modern and beautiful the facility is; could you show us some of the common areas where residents relax?
- 2With the therapy and rehab department being a known strength here, how do you work with families to track progress during a recovery period?
- 3How does the nursing team ensure that medication schedules are strictly followed and double-checked for accuracy?
- 4What specific protocols are in place to ensure that call lights are answered promptly, especially during the night shifts?
- 5How does the staff approach personalized hygiene and incontinence care to ensure every resident feels comfortable and dignified?
- 6Could you tell us more about the dining experience and how the menu is planned to make mealtime enjoyable for residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff is amazing! I live a few hours away from the facility, which limits my visits with her. However, every single time I have surprised her, the staff is consistently kind, thoughtful, and caring, to her and to us.”
“My family member was highly sedated and unable to barely eat because of it. He wasnt able to even do therapy. His shirts would be even left on for days and his brief not changed. He left there with pneumonia, malnourished and with bed sores.”
“Medications improperly given, sent back into the hospital. ADVOCATE, ADVOCATE, ADVOCATE!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Parkwood in the Pines has a concerning pattern of 13 complaint-triggered deficiencies, indicating families have repeatedly filed reports about care issues. The facility shows recurring problems with medication management, infection control, and resident rights violations including failure to properly notify families of incidents. While most deficiencies appear corrected, the frequency of family complaints about basic care standards warrants careful consideration before placement.
Nov 18, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 12, 2025Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 12, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Oct 7, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 10, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Jan 10, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Oct 7, 2024
$8,824
Fine
Oct 20, 2023
$12,649
Ownership & Operations
Who Operates This Facility
Nacogdoches County Hospital District
for profit
PMG OPCO LUFKIN LLC
BERTINA MILLER
Chain Affiliation
Priority Management
38 facilities nationwide
Chain avg rating: 3.0/5 · Rank 13 of 19
Ownership & Management
Owners
City of Ennis
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit parkwood-hc.com
Medicare data downloads
Original nursing home datasets
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