Pinecrest Retirement Community
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 72 Google reviews
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What this means for your family
Pinecrest is an excellent choice for families seeking a high-quality rehabilitation or memory care environment, specifically due to their compassionate nursing staff and beautiful grounds. However, if your loved one has complex medical needs requiring weekend physician oversight, you should explicitly verify the availability of doctors during non-weekday hours.
Google Reviews
Google Reviews
72 reviews analyzed“Pinecrest Retirement Community is highly regarded by families for its exceptionally warm, compassionate staff and beautiful, well-maintained campus. While the majority of reviews praise the high quality of rehabilitation and memory care, one critical report highlighted significant concerns regarding physician availability on weekends and communication gaps during medical transitions.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Beautifully maintained grounds and modern facilities
- Excellent rehabilitation and physical therapy services
- Clean and pleasant dining experience
Concerns
- Lack of physician availability on weekends
- Inconsistent communication regarding medical updates
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With such a high CMS rating for staffing, how do you ensure that the nursing team maintains that same level of attentive care during busy shifts?
- 2We've heard wonderful things about the dining experience here; could you tell us more about how menus are planned and how residents participate in mealtime?
- 3Since the facility is so beautifully maintained, what kind of outdoor or garden activities are available for residents to enjoy the grounds?
- 4How is the communication process structured to ensure family members receive timely medical updates, especially regarding changes in a resident's condition?
- 5What is the protocol for medical care and physician access on the weekends to ensure continuity of care when the primary doctor isn't on-site?
- 6The rehabilitation services here are highly regarded; how do you coordinate physical therapy sessions with a resident's daily routine?
Personalized based on this facility's data
Key Review Excerpts
“The staff was very patient and kind to her and treated her with the utmost dignity. The physical and occupational therapist pushed her in therapy and she made such amazing progress under their care.”
“I was very touched with how well the staff knows their residents and the love and concern they have for them!”
“The staff, amenities and environment are incredible and my Mother is thriving there. The most valuable component is the peace of mind knowing she is being seen, heard and has community.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pinecrest Retirement Community shows recurring issues with food safety and safety systems across multiple surveys, with repeated food handling violations in 2024 and 2025. The facility has faced deficiencies in nutrition services, fire safety systems, and care planning, with one complaint-triggered citation regarding accident prevention. All violations have been corrected according to provider reports, though the pattern of food safety issues warrants attention during any visit.
Feb 18, 2026Complaint2
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 4, 2025Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
May 1, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 1, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 23, 2023Routine2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Ownership & Operations
Who Operates This Facility
Mrc Pinecrest
nonprofit
METHODIST RETIREMENT COMMUNITIES
HANNAH PIERCE
Chain Affiliation
Methodist Retirement Communities
6 facilities nationwide
Chain avg rating: 4.3/5 · Rank 1 of 6 (Best)
Ownership & Management
Owners
Methodist Retirement Communities
Owner · Organization
Mrc Pinecrest
Owner · Organization
The Aldersgate Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit mrcpinecrest.org
Medicare data downloads
Original nursing home datasets
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