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Nursing HomeMedicaid

Pinnacle Point Wellness & Rehabilitation

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

4700 Nw Cliffview Drive, Riverside, MO 64150180 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 59 Google reviews

5
4
3
2
1
Pinnacle Point Wellness & Rehabilitation Nursing Home in Riverside, MO — Street View
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What this means for your family

This facility has a history of serious safety and neglect concerns that should be thoroughly investigated before considering admission. While the physical therapy department receives some praise, the recurring reports of delayed emergency care and poor hygiene are critical red flags; we strongly recommend looking for alternative facilities with higher safety ratings.

Google Reviews

Google Reviews

59 reviews on Google
Pinnacle Point Wellness & Rehabilitation (often referred to as Riverside in reviews) faces severe and consistent allegations of neglect, poor hygiene, and dangerous understaffing. While a small subset of reviewers praises the physical therapy team and individual staff members, these positive experiences are heavily overshadowed by reports of residents suffering from untreated sores, delayed emergency medical care, and lack of basic sanitation.

Quality Themes

Tap a score for details
Food2.0Staff3.0Clean1.0Activities5.0Meds3.0MemoryN/AComms1.0ValueN/A

Strengths

  • Dedicated physical and occupational therapy team
  • Some individual staff members described as kind and helpful
  • Effective post-surgery rehab outcomes for some patients

Concerns

  • Severe neglect and poor hygiene (e.g., residents left in soiled bedding, open sores) (mentioned by 7 reviewers)
  • Dangerous understaffing and slow response to call lights/emergencies (mentioned by 6 reviewers)
  • Poor communication with families regarding medical incidents or falls (mentioned by 5 reviewers)
  • Facility is old, outdated, and poorly maintained (mentioned by 4 reviewers)
  • Inadequate management of infectious disease outbreaks (COVID-19) (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'16(4)'18(16)'20(8)'22(2)'24(5)'26(3)

Distribution · 66 analyzed

5
22
4
5
3
6
2
7
1
26

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they support residents during their recovery?
  • 2What specific protocols do you have in place to ensure residents are checked frequently and that call lights are responded to promptly, especially during busy shifts?
  • 3How does the nursing team communicate with family members regarding any changes in a resident's health, such as a fall or a medical incident?
  • 4Could you walk us through your daily routine for hygiene and linen changes to ensure residents are always comfortable and clean?
  • 5What kind of dining experience do residents have here, and how do you ensure meals are both nutritious and appetizing?
  • 6In the event of a medical emergency or a sudden change in health after hours, what is the immediate process for notifying the family?

Personalized based on this facility's data


Key Review Excerpts

My God-mother is covered in sores, and nearly DIED in their care. Her sodium levels were so low she was having seizures, and had a heart attack. It took them 4 hours to get her an ambulance.

Long-term resident's family · 2022☆☆☆☆

They left my granny in a room from 12 am to 9 am sitting in her own poop, said they didn't know cause the nurse light broken!! Really? You still need to check on her.

Long-term resident's family · 2023★★★★★

They have an amazing physical therapy and occupational therapy program. The team is truly dedicated to the well being of their clients! ... The negative, you have some employees that are simply there for their pay check and could care less.

Rehab patient family · 2021★★★★★
Source: 59 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.17hrs
22%
Registered nurses for medical care
Total Nursing
4.03hrs
98%
All nurses + aides combined
Staff Turnover
69%
Lower is better (< 30% = good)
RN Turnover
100%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
93.4%
MO
84.4%
Platte
73.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
12.1%
MO
16.7%
Platte
5.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.9%
Better than Avg
Here
14.9%
US
19.4%
MO
17.9%
Platte
27.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility30.3%
Worse than Avg
Here
30.3%
US
19.5%
MO
25.4%
Platte
22.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.2%
Worse than Avg
Here
20.2%
US
14.4%
MO
19.1%
Platte
18.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility90.0%
Worse than Avg
Here
90.0%
US
95.5%
MO
90.9%
Platte
92.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility5.9%
Worse than Avg
Here
5.9%
US
79.7%
MO
63.5%
Platte
64.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.1%
Better than Avg
Here
97.1%
US
81.8%
MO
65.9%
Platte
54.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility14.3%
Worse than Avg
Here
14.3%
US
1.6%
MO
2.2%
Platte
2.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
4penalties
Well below state avg (12.0)
6 complaint-triggered
$145,591 in fines

This facility shows ongoing quality concerns with families filing complaint reports about inappropriate care treatment, medication errors, daily living assistance, staffing credentials, and bathroom safety systems. The record reveals recurring problems across resident rights, medication management, and care planning that persist through multiple recent surveys from 2024-2025. While all deficiencies show correction dates, the pattern of repeated issues in core care areas suggests systemic challenges that families should carefully investigate during visits.

Nov 20, 2025Routine
12
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 10, 2025Routine
16
0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0569Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0574Potential for harm · PatternCorrected

Resident Rights Deficiencies

The resident has the right to receive notices in a format and a language he or she understands.

0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Oct 15, 2024Routine
24
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0036Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0582Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0604Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Apr 19, 2024Complaint
2
0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Feb 29, 2024Complaint
1
0839Potential for harm · WidespreadCorrected

Administration Deficiencies

Employ staff that are licensed, certified, or registered in accordance with state laws.

Nov 20, 2023Complaint
3
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Federal Penalties

Payment Denial

Apr 19, 2024

13-day denial

Fine

Nov 20, 2023

$52,878

Payment Denial

Nov 20, 2023

62-day denial

Fine

May 23, 2023

$92,713

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pinnacle Point Wellness & Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Norbert Bennett & Donald Denz

Chain Size

29 facilities nationwide

Chain avg rating: 1.7/5 · Rank 6 of 29

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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