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Nursing HomeMedicaid Investigative

Tiffany Springs Rehabilitation & Health Care Cente

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

9191 N Ambassador Drive, Coves North · Kansas City, MO 64154120 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 172 Google reviews

5
4
3
2
1
Tiffany Springs Rehabilitation & Health Care Cente Nursing Home in Kansas City, MO — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (12 vs median 10)
  • High staff turnover (62%)
  • High RN turnover (69%)

Bottom 25% in MO · Critically understaffed (RN) · Above average staffing · Worst in TUTERA SENIOR LIVING & HEALTH CARE chain · $26,072 in fines

Source: Medicare data

What this means for your family

Tiffany Springs is highly regarded for its beautiful environment and compassionate care team, making it a strong contender for independent and assisted living. However, families should be aware of isolated reports regarding staffing responsiveness; we recommend asking during your tour how the facility handles call light response times and staffing ratios during weekends.

Google Reviews

Google Reviews

172 reviews on Google
Tiffany Springs Rehabilitation & Health Care Center is widely praised for its beautiful, clean facilities and a staff that many families describe as compassionate and attentive. While the majority of reviews are highly positive, some families and visitors have raised concerns regarding staffing levels, slow response times, and occasional lapses in professional conduct.

Quality Themes

Tap a score for details
Food8.0Staff8.0Clean9.0Activities9.0MedsN/AMemory8.0Comms7.0Value8.0

Strengths

  • Beautiful, well-maintained facility
  • Compassionate and attentive nursing staff
  • Engaging activities and social events
  • Helpful and professional marketing/administrative team

Concerns

  • Slow response times for call lights and meal delivery (mentioned by 2 reviewers)
  • Perceived understaffing during busy periods (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02019(1)3.02020(2)4.32022(6)3.92023(11)5.02024(23)4.92025(101)5.02026(31)

Distribution · 175 analyzed

5
164
4
3
3
1
2
0
1
7
39 reviews posted between Oct 1, 2025Oct 2, 2025 · 39 were 5-star
10 reviews posted between Feb 25, 2026Feb 28, 2026 · 10 were 5-star
10 reviews posted between Dec 16, 2025Dec 18, 2025 · 10 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how beautifully maintained and well-kept the facility is; what specific steps do you take to keep the environment so inviting for residents?
  • 2I noticed the administrative team is very responsive to feedback; how does the facility use resident and family input to improve daily care?
  • 3What is your plan for ensuring that call lights and meal deliveries are handled promptly, even during the busiest times of the day?
  • 4With the recent inspections, what specific improvements have been made to the staffing levels and care protocols to ensure resident needs are met?
  • 5Could you tell us more about the types of social events and engaging activities planned to keep the residents connected and active?
  • 6In the event of a medical emergency during the night, what is the protocol for ensuring immediate nursing intervention is available?

Personalized based on this facility's data


Key Review Excerpts

The caregivers treat your family members as if they were their own and will go out of their way to make sure they are treated with dignity and kindness and they will listen to and support the rest of the family

Long-term resident's family · 2026★★★★★

Working with the same staff to keep her care and experience consistent was a godsend.

Long-term resident's family · 2024★★★★★

The nursing/care staff is amazing, sincerely care about their residents and communicate clearly with residents and family members.

Long-term resident's family · 2024★★★★★
Source: 172 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.38hrs
50%
Registered nurses for medical care
Total Nursing
3.74hrs
91%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
64%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

6

measures

Worse Than Avg

6

measures

Mixed Results

5

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility68.1%
Worse than Avg
Here
68.1%
US
93.4%
MO
84.4%
Platte
77.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility32.1%
Worse than Avg
Here
32.1%
US
19.5%
MO
25.4%
Platte
22.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.1%
Better than Avg
Here
9.1%
US
14.4%
MO
19.1%
Platte
19.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.5%
Better than Avg
Here
11.5%
US
15.3%
MO
18.9%
Platte
21.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility14.1%
Mixed vs Avgs
Here
14.1%
US
15.4%
MO
23.6%
Platte
14.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility8.5%
Mixed vs Avgs
Here
8.5%
US
12.1%
MO
16.7%
Platte
4.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility36.4%
Worse than Avg
Here
36.4%
US
79.7%
MO
63.5%
Platte
60.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility42.8%
Worse than Avg
Here
42.8%
US
81.8%
MO
65.9%
Platte
62.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
MO
2.2%
Platte
4.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
2penalties
Above state avg (12.0)
9 complaint-triggered
$26,072 in fines

Families have filed multiple complaints triggering federal inspections, with deficiencies found in quality of care, medication management, and dining services across all surveys from 2021-2024. Recent issues include problems with emergency care, pain management, laboratory services, and maintaining resident dignity and confidentiality. While the facility corrects deficiencies when cited, the pattern of recurring problems in core care areas and ongoing complaint-driven investigations suggests persistent operational challenges that warrant careful consideration.

Feb 26, 2026Complaint
1
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jan 23, 2026Routine
17
0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0569Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Sep 11, 2025Complaint
1
0678Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Dec 31, 2024Complaint
2
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0770Potential for harm · PatternCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

Oct 4, 2024Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0226Potential for harm · WidespreadCorrected

Egress Deficiencies

Have horizontal exits used in accordance with safety requirements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 4, 2024Complaint
1
0697Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Federal Penalties

Fine

Jan 23, 2026

$22,080

Fine

Jun 17, 2024

$26,072

Ownership & Operations

Who Operates This Facility

Owner / Operator

Tiffany Springs Rehabilitation & Health Care Cente

Organization Type

for profit

Chain Affiliation

Chain Name

Tutera Senior Living & Health Care

Chain Size

26 facilities nationwide

Chain avg rating: 2.2/5 · Rank 17 of 25 (Worst)

Ownership & Management

Owners

Tutera Group, INC

Owner · Organization

5%

Key personnel

Brooks, KileyOfficer / DirectorWalnut Creek Management Company LLCManagerBloom, RandallManagerBrooks, KileyManagerTutera, JosephManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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