Ignite Medical Resort Kansas City, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 402 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (56%)
Top 25% in MO · Meets national RN staffing standard · Above average staffing · Chain outperformer · $6,368 in fines
What this means for your family
This facility is highly effective for short-term post-surgical rehabilitation, with many families praising the therapy team and facility cleanliness. However, if your loved one requires high-level nursing care or has dementia, please be aware of consistent reports regarding slow response times and communication gaps; you will likely need to be a very active, daily advocate for their care.
Google Reviews
Google Reviews
402 reviews on Google“Ignite Medical Resort Kansas City receives high praise for its modern, clean facility and effective rehabilitation therapy programs. However, many families report significant concerns regarding inconsistent nursing care, slow response times to call lights, and poor communication, particularly for patients requiring higher levels of assistance or those with cognitive decline.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, modern, and hotel-like facility
- Welcoming and professional front-of-house staff
- Good variety and quality of dining options
Concerns
- Extremely slow response to call lights (mentioned by 14 reviewers)
- Inconsistent medication management (mentioned by 6 reviewers)
- Inadequate care for patients with dementia or high-needs (mentioned by 5 reviewers)
- Poor communication with family members (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 209 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a very modern, hotel-like atmosphere; how do you ensure that this high standard of care extends to timely responses when a resident uses their call light?
- 2Given the facility's strong reputation for physical and occupational therapy, how do you coordinate those sessions with daily medication management to ensure my loved one stays on track?
- 3I see that the leadership team is very active in responding to feedback online; what is your preferred process for keeping families updated on their loved one's daily progress and health status?
- 4Since the facility has a high volume of residents, what specific protocols are in place to ensure consistent care for those who may have higher cognitive or memory-related needs?
- 5Could you walk me through how your nursing staff handles medical emergencies or sudden changes in a resident's condition during the evening and weekend hours?
- 6What kind of social activities or community events are available to keep residents engaged and active outside of their scheduled therapy sessions?
Personalized based on this facility's data
Key Review Excerpts
“The nurses left her in bed and didn't change her out of her dirty clothes. They take forever to answer call lights. She has several wounds from neglect.”
“My dad caught pneumonia, and had to be rushed to the ER bc he could not pee. Catheter was clogged with a blood clot. Numerous times I came to visit and and my father had an accident and was left to sit in it.”
“The staff there are the best in my opinion it’s so very clean and to top it off a Starbucks. The the therapist are amazing. They cheerlead everyone on to get to their goals.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with multiple families filing complaints that led to citations, including a recent serious complaint about protection from abuse and neglect. The facility shows recurring problems with resident rights, care planning, and safety systems across multiple surveys, with issues like emergency lighting, fire safety equipment, and nursing staffing appearing repeatedly. While the facility has provided correction dates for deficiencies, the persistence of similar problems across years suggests ongoing challenges with consistent quality care and safety compliance.
Feb 11, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jan 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 2, 2024Complaint1
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Oct 3, 2024Routine12
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Jun 6, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 25, 2023Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Install resident room doors of proper design and width.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Federal Penalties
Fine
Jan 9, 2025
$6,368
Ownership & Operations
Who Operates This Facility
Ignite Medical Resort Kansas City, LLC
for profit
Chain Affiliation
Ignite Medical Resorts
25 facilities nationwide
Chain avg rating: 2.7/5 · Rank 6 of 22
Ownership & Management
Owners
Hageman Investments LLC
Owner · Organization
Ignite Kc LLC
Owner · Organization
Hageman Family Tr
Owner (parent company) · Organization
Ignite Kc Jv LLC
Owner (parent company) · Organization
Ignite V-Jv LLC
Owner (parent company) · Organization
Prestige Worldwide Kc LLC
Owner (parent company) · Organization
Hageman, Shane
Owner (parent company)
Gold Pearl, LLC
Owner (parent company) · Organization
Israel Family Investment Trust
Owner (parent company) · Organization
Israel Investment Tr
Owner (parent company) · Organization
The Hageman Family Delaware Trust I
Owner (parent company) · Organization
The Hageman Family Delaware Trust II
Owner (parent company) · Organization
Carr, Jared
Owner (parent company)
Falk, Molly
Owner (parent company)
Gobst, Ryan
Owner (parent company)
Hageman, Sandra
Owner (parent company)
Hageman, Steve
Owner (parent company)
Jablonski, Nicole
Owner (parent company)
Mcfarlane, John
Owner (parent company)
Rogers, Dylan
Owner (parent company)
Rose, Marc
Owner (parent company)
Thengil, Mathew
Owner (parent company)
White, Jim
Owner (parent company)
Berger, Aviva
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Israel, Yehudis
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
402 reviews from families & visitors
Official Website
Visit ignitemedicalresorts.com
Medicare data downloads
Original nursing home datasets
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