See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Northland Rehabilitation & Health Care Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

4301 Ne Parvin Road, Chouteau Estates · Kansas City, MO 64117118 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 193 Google reviews

5
4
3
2
1
Northland Rehabilitation & Health Care Center Nursing Home in Kansas City, MO — Street View
Street View

Watch Northland Rehabilitation & Health Care Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

This facility is highly regarded for its physical therapy and rehab outcomes, making it a strong candidate for short-term recovery. However, families should be extremely cautious regarding long-term care; multiple reviewers report consistent issues with call light response times and medication management. We strongly recommend visiting during off-hours and asking specifically about the ratio of permanent staff versus agency staff.

Google Reviews

Google Reviews

193 reviews on Google
Northland Rehabilitation & Health Care Center receives highly polarized feedback, with many patients praising the physical and occupational therapy teams for successful recoveries. However, a significant number of families report serious concerns regarding neglect, slow response times to call lights, and poor communication from nursing and administrative staff. While the facility is frequently described as clean and modern, the consistency of care appears to fluctuate significantly depending on the shift and staffing levels.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean8.0Activities6.0Meds2.0Memory2.0Comms4.0ValueN/A

Strengths

  • Exceptional physical and occupational therapy programs
  • Clean, modern, and well-maintained facility
  • Welcoming and professional admissions staff
  • Strong recovery outcomes for short-term rehab patients

Concerns

  • Extremely slow response times to call lights (mentioned by 12 reviewers)
  • Poor quality, late, or inaccurate meal service (mentioned by 9 reviewers)
  • Understaffing, particularly during nights and weekends (mentioned by 8 reviewers)
  • Medication errors or failure to administer prescribed meds (mentioned by 5 reviewers)
  • Lack of basic hygiene/bathing assistance (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'18(1)'20(3)'22(20)'24(12)'26(36)

Distribution · 163 analyzed

5
106
4
12
3
2
2
6
1
37

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that communication to improve the daily experience for residents?
  • 2Given your facility's strong reputation for physical and occupational therapy, how do you ensure that same level of attention is applied to daily hygiene and personal care assistance?
  • 3What specific protocols are in place to ensure that medication administration is accurate and timely for residents?
  • 4With the current staffing levels, what is your process for managing call light response times, especially during evening and weekend shifts?
  • 5How does your dining team handle dietary requirements and meal delivery to ensure residents receive the correct, nutritious meals on schedule?
  • 6What kind of social activities or engagement programs do you offer to help residents feel connected and active throughout the week?

Personalized based on this facility's data


Key Review Excerpts

The PT OT and speech therapy worked out an miracle in my body. They worked me hard with wonderful results

Rehab patient · 2025★★★★★

The only time I had a problem, it was with someone who was sent from an agency which Northland rehab has no control over.

Short-term rehab patient · 2022★★★★

My mother had brain surgery and needed rehab. She was left alone the majority of the time. She wasn’t given correct medication from the med aids who have no clue what they are giving.

Long-term resident's family · 2025☆☆☆☆
Source: 193 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.44hrs
58%
Registered nurses for medical care
Total Nursing
3.87hrs
94%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

11

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.7%
Better than Avg
Here
6.7%
US
15.4%
MO
23.6%
Clay
19.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MO
84.4%
Clay
96.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility31.7%
Worse than Avg
Here
31.7%
US
19.5%
MO
25.4%
Clay
20.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
12.1%
MO
16.7%
Clay
10.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MO
90.9%
Clay
96.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.8%
Worse than Avg
Here
26.8%
US
19.4%
MO
17.9%
Clay
19.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.8%
Better than Avg
Here
96.8%
US
79.7%
MO
63.5%
Clay
80.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
81.8%
MO
65.9%
Clay
85.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
MO
2.2%
Clay
2.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Near state avg (12.0)
2 complaint-triggered

Families filed two complaint reports, and this facility shows recurring issues across multiple care areas that warrant careful consideration. The most frequent problems involve fire safety and building code violations, resident rights protections, and medication management, with food safety issues appearing in consecutive years (2024-2025). While the facility reports correcting all deficiencies, the pattern of repeated violations in critical areas like safety systems and resident care suggests ongoing operational challenges families should investigate during visits.

Dec 30, 2025Complaint
1
0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

Jul 24, 2025Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0569Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0606Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Not hire anyone with a finding of abuse, neglect, exploitation, or theft.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jun 28, 2024Routine
9
0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Nov 8, 2023Complaint
1
0554Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

Dec 22, 2022Routine
17
0372Potential for harm · Widespread

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0018Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0363Potential for harm · Pattern

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0233Potential for harm · PatternCorrected

Egress Deficiencies

Install resident room doors of proper design and width.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0354Potential for harm · PatternCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Northland Rehabilitation & Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Tutera Senior Living & Health Care

Chain Size

26 facilities nationwide

Chain avg rating: 2.2/5 · Rank 9 of 25

Ownership & Management

Owners

Tutera Group, INC

Owner · Organization

100%

Key personnel

Brooks, KileyOfficer / DirectorWalnut Creek Management Company LLCManagerBloom, RandallManagerBrooks, KileyManagerTutera, JosephManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call