Mccrite Plaza at Briarcliff Skilled Facility
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 103 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (15 vs median 10)
Top 25% in MO · Meets national RN staffing standard · Above recommended total nurse staffing · $16,000 in fines
What this means for your family
McCrite Plaza offers a beautiful environment and a highly effective rehab team, making it a strong contender for short-term recovery. However, families should be vigilant regarding daily care; we recommend asking specific questions about weekend staffing ratios and the process for escalating concerns if nursing communication is not meeting expectations.
Google Reviews
Google Reviews
103 reviews on Google“McCrite Plaza at Briarcliff is generally praised for its attractive, clean facilities and a compassionate admissions team, particularly Alayne. While many families report high satisfaction with the care and activities provided, there is a recurring pattern of concern regarding inconsistent nursing responsiveness, staffing shortages, and occasional issues with dining services. Families should be aware that experiences can vary significantly depending on the specific wing or level of care.”
Quality Themes
Tap a score for detailsStrengths
- Warm, professional admissions and tour staff
- Clean, modern, and well-maintained facility
- Engaging and high-quality activities program
- Strong rehabilitation therapy outcomes
Concerns
- Inconsistent nursing responsiveness and slow call-light response times (mentioned by 4 reviewers)
- Staffing shortages impacting quality of care (mentioned by 3 reviewers)
- Poor dining service and meal quality issues (mentioned by 3 reviewers)
- Rudeness or lack of communication from nursing/management staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 106 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the facility having a 5-star staffing rating, how do you ensure that staff are consistently available to respond to call lights and resident needs in a timely manner?
- 3I’ve read great things about your rehabilitation therapy outcomes; could you walk me through how your team coordinates care to help residents reach those goals?
- 4We are interested in the dining experience; what steps are you currently taking to improve meal quality and the overall service in the dining room?
- 5Given the recent health inspection findings, what specific changes or improvements have been implemented to ensure the highest standards of care for your 56 residents?
- 6What does a typical day look like for residents here, and how do you tailor your activities program to keep everyone engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“My Dad was so sick and weak. He was assessed very quickly by a team of very knowledgeable nurses and physical therapists. They started his rehabilitation day two and in 24 hours, the improvement was staggering.”
“The staff at McCrite took great care of my dad when he was there for short term rehab after a hospital stay. There are too many people to name here but you can tell that, as a whole, the staff really care about and want to help people and they work as a team to do so.”
“I feel that the staff, at all levels, listens to my inquiries about my father, Marshall. I think, like any long term care facility, they have to deal with staff shortages, etc. Nothing is easy about growing older or navigating an illness, but I feel that they do their best to address my concerns.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
3
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring problems, particularly with families filing complaints about medication management, resident rights, and safety issues. The most frequent issues involve medication errors and labeling problems, food safety and dietary services, and fire safety systems. While the facility has corrected deficiencies when cited, several core problems persist across multiple surveys, including medication management issues appearing in 2020, 2024, and twice in 2025, suggesting ongoing challenges with fundamental care quality.
Mar 3, 2026Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 2, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 27, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 11, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 13, 2024Routine21
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 19, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ownership & Operations
Who Operates This Facility
Mccrite Plaza at Briarcliff Skilled Facility
for profit
Ownership & Management
Owners
Mccrite, Judith
Owner
Mccrite, Patrick
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
103 reviews from families & visitors
Official Website
Visit mccriteplaza.com
Medicare data downloads
Original nursing home datasets
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