Nursing HomeMedicaid Medicare 5-star

Linden Woods Village

Strong Medicare quality ratings; public reviewers often praise modern, clean, and well-maintained facility. Still worth an in-person visit.

2901 Ne 72nd Street, Gladstone, MO 64119|40 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.3/5

based on 90 Google reviews

(816) 268-4000 Directions Website

Street View

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2flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Staff turnover reported at 61%
RN turnover reported at 55%

No Medicare penalties on record

Source: Medicare data

What this means for your family

Linden Woods Village has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: modern, clean, and well-maintained facility and helpful and informative admissions/marketing staff. Review the component ratings and current source records before deciding.

Google Reviews

93 public Google reviews available

Linden Woods Village is frequently praised for its modern, clean facility and helpful marketing staff who guide families through the admissions process. However, the facility faces recurring criticism regarding the quality of its food and inconsistent responsiveness in nursing care, particularly in the skilled nursing and rehab units. Families should be aware that while the environment is often described as beautiful, some report challenges with staff turnover and communication during critical care situations.

Quality Themes

Tap a score for details

Strengths

Modern, clean, and well-maintained facility
Helpful and informative admissions/marketing staff
Strong rehab and physical therapy programs
Welcoming and spacious common areas

Concerns

Poor quality and lack of dietary consideration in food service (mentioned by 4 reviewers)
Slow response times for call lights and nursing assistance (mentioned by 3 reviewers)
Inconsistent communication and administrative follow-up (mentioned by 3 reviewers)
High staff turnover impacting continuity of care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 93 analyzed

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given the focus on your rehab and physical therapy programs, how do you ensure that residents maintain their progress and stay active once they transition to long-term care?
2I noticed that dining is an area you are looking to improve; could you walk me through how you currently handle special dietary needs and how you incorporate resident feedback into the menu planning?
3With the facility having 40 residents, what is your current process for monitoring call lights to ensure that staff can respond to resident needs in a timely manner?
4I appreciate that your team is active in responding to feedback online; how do you maintain consistent communication with families regarding changes in a resident's care or health status?
5To help us understand the daily environment, what kind of social activities or community engagement opportunities are available for residents who enjoy spending time in your common areas?
6Regarding medication management, what steps do you take to ensure accuracy and safety, and how do you keep families informed if there are any adjustments to a resident's medication routine?

Personalized based on this facility's data

Key Review Excerpts

“The facility is clean, spacious, and feels cozy. We are finding out that there are alot of activities that he can participate in too. The staff that we've interacted with have be patient, friendly, helpful, kind and understanding.”

Short-term rehab family member · 2021★★★★★

“The facility is lovely and the visitor policies were generous. Most of the staff bent over backwards to be helpful and the other patients I met were wonderful and were generally happy and well cared for.”

Rehab patient · 2022★★★★☆

“Aside from the time they allowed a member of staff to arrange the purchase of my grandmother's car with no follow-up or known disciplinary action, they also have, behind the backs of her PCP and her DPOA, perscribed her additional medication for undiagnosed psychosis.”

Long-term resident's family · 2025★☆☆☆☆

Source: 93 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.98hrs

Registered nurses for medical care

Total Nursing

4.00hrs

98%

All nurses + aides combined

Staff Turnover

61%

Lower is better (< 30% = good)

RN Turnover

55%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

12.8%

18.5%

Clay

20.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility6.9%

Better than Avg

Here

6.9%

19.5%

25.6%

Clay

23.4%

Residents on antipsychotic medication

↓ Lower is better

This Facility5.9%

Better than Avg

Here

5.9%

15.4%

23.5%

Clay

20.0%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility35.2%

Worse than Avg

Here

35.2%

19.0%

17.8%

Clay

18.5%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.0%

Better than Avg

Here

99.0%

93.5%

84.1%

Clay

92.0%

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

90.9%

Clay

92.4%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility95.4%

Better than Avg

Here

95.4%

79.8%

63.5%

Clay

66.1%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility92.2%

Better than Avg

Here

92.2%

82.0%

65.7%

Clay

78.0%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.8%

Better than Avg

Here

0.8%

1.6%

2.2%

Clay

3.0%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

38findings in history

Latest survey: 6 · near MO avg (12.0)

This facility shows persistent safety system issues requiring attention, with 38 deficiencies spanning fire safety, emergency preparedness, and electrical systems across three surveys. The most recurring problems involve fire safety systems (smoke detectors, sprinklers, alarms) and electrical safety, with some deficiencies repeating between 2023 and 2025 surveys. While all issues have correction dates, the pattern of repeated fire safety violations alongside recent medication management and dietary concerns suggests ongoing operational challenges that families should discuss during visits.

Jan 2, 2025Routine14 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0553Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Mar 9, 2023Routine19 findings

0211Potential for harm · Widespread

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · Widespread

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0226Potential for harm · WidespreadCorrected

Egress Deficiencies

Have horizontal exits used in accordance with safety requirements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0901Potential for harm · WidespreadCorrected

Electrical Deficiencies

Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0343Potential for harm · Pattern

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0711Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Jan 9, 2020Routine5 findings

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Linden Woods Village

Organization Type

for profit

Chain Affiliation

Chain Name

Pivotal Health Care

Chain Size

9 facilities nationwide

Chain avg rating: 4.0/5 · Rank 1 of 8 (Highest rating)

Ownership & Management

Owners

Scenic Development LLC

Owner · Organization

Scenic Holdings LLC

Owner · Organization

3rk, LLC