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Nursing HomeMedicaid

Pine Ridge Health and Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

706 Pineywood Road, Thomasville, NC 27360140 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
2.5/5

based on 61 Google reviews

5
4
3
2
1
Pine Ridge Health and Rehabilitation Center Nursing Home in Thomasville, NC — Street View
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What this means for your family

While recent reviews suggest the facility has improved under new leadership, the history of severe staffing and neglect issues is significant. We strongly recommend visiting in person during off-hours to observe staff responsiveness and speaking directly with families of current residents to verify if the reported improvements are consistent.

Google Reviews

Google Reviews

61 reviews on Google
Pine Ridge Health and Rehabilitation Center has a history of severe, well-documented complaints regarding patient neglect, inadequate staffing, and poor management, particularly during the 2022 crisis. While some recent reviews praise a new administrator and improved cleanliness, the facility remains highly polarized with ongoing reports of unprofessional staff and communication failures.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean5.0ActivitiesN/AMeds1.0Memory6.0Comms3.0ValueN/A

Strengths

  • Recent improvements under new administration
  • Clean, well-maintained facility environment
  • Attentive and caring nursing staff in memory care
  • Friendly and welcoming atmosphere

Concerns

  • Severe understaffing leading to neglect (mentioned by 12 reviewers)
  • Poor response to call lights and patient needs (mentioned by 5 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 4 reviewers)
  • Poor communication between staff and families (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(3)'20(8)'22(22)'24(16)'26(2)

Distribution · 63 analyzed

5
23
4
2
3
1
2
1
1
36
13 reviews posted between Jan 18, 2022Jan 21, 2022 · 13 were 1-2 star

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed there have been some recent leadership changes; how have these updates impacted the facility's daily operations and staff culture?
  • 2Given the current staffing levels, what specific protocols are in place to ensure that resident call lights are answered promptly and needs are met in a timely manner?
  • 3How does the facility currently facilitate communication between the nursing team and family members to ensure we are kept in the loop regarding our loved one's care?
  • 4I understand that medication management is a priority; could you walk us through the process for ensuring residents receive their medications accurately and on schedule?
  • 5What steps are being taken to improve the dining experience and ensure that residents are satisfied with the quality and variety of their meals?
  • 6How do you handle medical emergencies or urgent health changes, and how quickly can we expect to be notified if a situation arises?

Personalized based on this facility's data


Key Review Excerpts

My mom is in the memory care unit. I wasn’t expecting much after reading the reviews on here. I was pleasantly surprised to find her being taken care of by attentive and caring nursing staff.

Memory care family member · 2022★★★★

My mother is at a critical time in life where she can't take care of herself... I thank God for you the wonderful staff who have chosen a career of service to those who have spent t

Long-term resident's family · 2024★★★★★

The new administrator is very caring for the residents and staff. She has been a great addition to this building. She is very involved with the residents and their families.

Family member · 2024★★★★★
Source: 61 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.65hrs
86%
Registered nurses for medical care
Total Nursing
4.25hrs
OK
All nurses + aides combined
Staff Turnover
70%
Lower is better (< 30% = good)
RN Turnover
68%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility57.4%
Worse than Avg
Here
57.4%
US
95.5%
NC
94.1%
Davidson
87.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility38.1%
Worse than Avg
Here
38.1%
US
15.4%
NC
14.1%
Davidson
11.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility70.6%
Worse than Avg
Here
70.6%
US
93.4%
NC
91.7%
Davidson
77.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility38.1%
Worse than Avg
Here
38.1%
US
19.5%
NC
21.5%
Davidson
23.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility5.4%
Better than Avg
Here
5.4%
US
19.4%
NC
21.0%
Davidson
23.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
12.1%
NC
5.4%
Davidson
15.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility14.3%
Worse than Avg
Here
14.3%
US
79.7%
NC
78.1%
Davidson
68.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility55.3%
Worse than Avg
Here
55.3%
US
81.8%
NC
80.1%
Davidson
70.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
NC
1.5%
Davidson
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Above state avg (5.6)
4 complaint-triggered

Pine Ridge Health and Rehabilitation Center has 27 deficiencies across recent surveys, with families filing complaints about treatment quality, safety hazards, and residents' rights violations. Recurring issues involve medication management, fire safety systems, and care planning. While most deficiencies show correction dates, some recent problems from June 2025 remain under correction plans, suggesting ongoing compliance challenges families should consider.

Jun 5, 2025Routine
6
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0658Potential for harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0628Minimal · WidespreadCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 5, 2025Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 13, 2024Routine
13
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0352Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Apr 13, 2024Complaint
2
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Jan 12, 2023Routine
3
0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Jun 17, 2021Routine
1
0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pine Ridge Health and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Principle Long Term Care

Chain Size

44 facilities nationwide

Chain avg rating: 3.1/5 · Rank 9 of 44

Ownership & Management

Key personnel

Boice, GaleOfficer / DirectorJohnson, DianneOfficer / DirectorPrinciple Long Term Care, INC.ManagerBoice, GaleManagerArnold, TerryAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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