Pine Ridge Health and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 61 Google reviews

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What this means for your family
While recent reviews suggest the facility has improved under new leadership, the history of severe staffing and neglect issues is significant. We strongly recommend visiting in person during off-hours to observe staff responsiveness and speaking directly with families of current residents to verify if the reported improvements are consistent.
Google Reviews
Google Reviews
61 reviews on Google“Pine Ridge Health and Rehabilitation Center has a history of severe, well-documented complaints regarding patient neglect, inadequate staffing, and poor management, particularly during the 2022 crisis. While some recent reviews praise a new administrator and improved cleanliness, the facility remains highly polarized with ongoing reports of unprofessional staff and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Recent improvements under new administration
- Clean, well-maintained facility environment
- Attentive and caring nursing staff in memory care
- Friendly and welcoming atmosphere
Concerns
- Severe understaffing leading to neglect (mentioned by 12 reviewers)
- Poor response to call lights and patient needs (mentioned by 5 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
- Poor communication between staff and families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed there have been some recent leadership changes; how have these updates impacted the facility's daily operations and staff culture?
- 2Given the current staffing levels, what specific protocols are in place to ensure that resident call lights are answered promptly and needs are met in a timely manner?
- 3How does the facility currently facilitate communication between the nursing team and family members to ensure we are kept in the loop regarding our loved one's care?
- 4I understand that medication management is a priority; could you walk us through the process for ensuring residents receive their medications accurately and on schedule?
- 5What steps are being taken to improve the dining experience and ensure that residents are satisfied with the quality and variety of their meals?
- 6How do you handle medical emergencies or urgent health changes, and how quickly can we expect to be notified if a situation arises?
Personalized based on this facility's data
Key Review Excerpts
“My mom is in the memory care unit. I wasn’t expecting much after reading the reviews on here. I was pleasantly surprised to find her being taken care of by attentive and caring nursing staff.”
“My mother is at a critical time in life where she can't take care of herself... I thank God for you the wonderful staff who have chosen a career of service to those who have spent t”
“The new administrator is very caring for the residents and staff. She has been a great addition to this building. She is very involved with the residents and their families.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pine Ridge Health and Rehabilitation Center has 27 deficiencies across recent surveys, with families filing complaints about treatment quality, safety hazards, and residents' rights violations. Recurring issues involve medication management, fire safety systems, and care planning. While most deficiencies show correction dates, some recent problems from June 2025 remain under correction plans, suggesting ongoing compliance challenges families should consider.
Jun 5, 2025Routine6
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 5, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 13, 2024Routine13
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Apr 13, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jan 12, 2023Routine3
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Jun 17, 2021Routine1
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Ownership & Operations
Who Operates This Facility
Pine Ridge Health and Rehabilitation Center
for profit
Chain Affiliation
Principle Long Term Care
44 facilities nationwide
Chain avg rating: 3.1/5 · Rank 9 of 44
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit pineridgenursing.com
Medicare data downloads
Original nursing home datasets
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