Piedmont Crossing
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 82 Google reviews
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What this means for your family
Piedmont Crossing is highly regarded for its physical environment and successful rehab outcomes. However, families should be aware of consistent complaints regarding food quality and should press for clear, written pricing structures before committing to a contract.
Google Reviews
Google Reviews
82 reviews on Google“Piedmont Crossing is a well-regarded facility often praised for its cleanliness, professional rehab services, and friendly staff. However, there is a recurring pattern of dissatisfaction regarding food quality and a lack of transparency regarding pricing and administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Professional and effective rehab therapy
- Friendly and compassionate nursing staff
- Welcoming community atmosphere
Concerns
- Poor quality and repetitive food (mentioned by 4 reviewers)
- Lack of transparency regarding pricing and administrative communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Since your team clearly takes pride in maintaining such a high-quality facility, could you tell us more about how you keep the community looking so well-maintained and clean?
- 2We've heard wonderful things about the professional rehab therapy here; how does the therapy team work with residents to help them regain their independence?
- 3Could you walk us through a typical daily menu and let us know if there are opportunities for residents to request different meal options or variety?
- 4How does the nursing staff communicate important medical updates or changes in care to family members to ensure we are always in the loop?
- 5In the event of a medical emergency during the night, what are the specific protocols for immediate care and notifying the family?
- 6What kind of daily social activities or community events are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My mother spent almost a month here recovering from a fractured spine and she was sorry to have to leave! She received the kind of care money can't buy.”
“The memory care unit at Piedmont Crossing is wonderful and I highly recommend it if you have a loved one with dementia or Alzheimer's who can no longer care for themselves.”
“My husband was there for rehab. The staff was amazing. The care they have for there patience. Is top notch.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
1
measures
6
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to 2 deficiencies, including a recent February 2025 issue with resident rights regarding bed-hold policies. The facility shows recurring problems with electrical systems (cited twice), resident rights, and care planning. Most deficiencies from 2022 appear corrected, but the recent complaint-triggered violations and ongoing resident rights issues warrant careful consideration during your visit.
Feb 14, 2025Complaint2
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Oct 13, 2023Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Sep 9, 2022Routine9
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Ownership & Operations
Who Operates This Facility
Piedmont Crossing
nonprofit
Chain Affiliation
Everyage Senior Living
4 facilities nationwide
Chain avg rating: 4.5/5 · Rank 3 of 4 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit piedmontcrossing.org
Medicare data downloads
Original nursing home datasets
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