Abbotts Creek Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 121 Google reviews
Watch Abbotts Creek Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Abbotts Creek Center is frequently praised for its clean environment and effective rehab therapy, making it a potentially strong choice for short-term recovery. However, families must be vigilant regarding medical oversight; given multiple reports of delayed emergency responses, we strongly recommend establishing a clear communication plan with the nursing administration upon admission.
Google Reviews
Google Reviews
121 reviews on Google“Abbotts Creek Center receives a high volume of positive reviews praising its clean facility, friendly staff, and effective rehabilitation services. However, a recurring pattern of critical concerns regarding emergency response times, patient hygiene, and inconsistent nursing care suggests significant variability in the quality of care provided. Families should weigh the strong testimonials about specific staff members against serious reports of neglect and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming front-desk staff
- Effective physical and occupational therapy team
- Professional and attentive nursing leadership
Concerns
- Delayed or inadequate response to medical emergencies (mentioned by 3 reviewers)
- Poor hygiene and sanitation (urine odors, lack of bathing) (mentioned by 3 reviewers)
- Inconsistent staffing levels leading to neglect (mentioned by 3 reviewers)
- Poor quality or inconsistent meal service (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 124 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to see how clean and well-maintained the facility looks; what specific cleaning schedules do you have in place to ensure resident rooms and common areas stay fresh and hygienic?
- 2I noticed the front desk team is so welcoming; how does that friendly culture translate to the care provided by the nursing staff during their shifts?
- 3With the therapy team being such a strength here, how do you coordinate with physical and occupational therapists to help residents maintain their mobility?
- 4Could you walk me through the protocol for responding to a medical emergency, especially during the night or when the primary nursing leadership isn't on-site?
- 5What does a typical daily schedule look like for residents, and what kind of social activities or outings are available to keep everyone engaged?
- 6Regarding mealtime, how do you ensure that dining service is consistent and that the nutritional needs of each resident are being met?
Personalized based on this facility's data
Key Review Excerpts
“My grandfather was there. He needed EMS medical attention asap. A family member had to argue with staff to call EMs. They suggested first 'FaceTiming the Dr'.”
“The facility is old but well maintained & clean. The rural setting is peaceful like home.”
“My elderly neighbor is there. She had a stroke. She wasn't fed on time at first and she would pull her plate on herself. They would leave patients on hard bed pans and leave the room 20 minutes or more.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Abbotts Creek Center has received three complaint-triggered inspections from families reporting concerns, indicating ongoing quality issues. The facility shows recurring problems with medication management, respiratory care, and care planning that persist across multiple surveys from 2022 through 2024. While all deficiencies report correction dates, the pattern of repeated violations in critical care areas suggests systemic challenges that families should carefully consider.
Jan 7, 2026Routine4
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jan 7, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Sep 27, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Sep 27, 2024Routine1
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Dec 13, 2023Routine6
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Jul 11, 2022Routine3
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Construction Deficiencies
Meet other general requirements.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Ownership & Operations
Who Operates This Facility
Abbotts Creek Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 75 of 188
Ownership & Management
Owners
Regency Health Services, LLC
Owner · Organization
Fc Gen Operations Investment LLC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Sun Healthcare Group, INC.
Owner (parent company) · Organization
Sunbridge Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
121 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Lexington Health Care Center
2.5 miNursing Home · Lexington, NC
Brookdale Lexington
2.6 miAssisted Living · Lexington, NC
Grayson Creek of Welcome
4.7 miAssisted Living · Lexington, NC
Pine Acres Center for Nursing and Rehabilitation
4.9 miNursing Home · Lexington, NC
Brookstone Retirement Center
5.3 miAssisted Living · Lexington, NC
Piedmont Crossing
6.8 miNursing Home · Thomasville, NC