Brookdale Lexington
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing and care staff. Schedule a visit to confirm the fit.
based on 33 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a warm, social environment with staff that truly treats residents like family. However, because of historical allegations regarding theft and hygiene, you should specifically ask management about their protocols for securing resident valuables and their processes for monitoring daily hygiene care.
Google Reviews
Google Reviews
33 reviews on Google“Families considering Brookdale Lexington will find a community widely praised for its exceptionally caring, attentive, and professional staff who treat residents like family. While most reviews highlight a lively, clean, and social environment, there are isolated but serious allegations regarding theft and neglect that should be investigated during a visit.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing and care staff
- Engaging social activities and community outings
- Clean, bright, and welcoming facility environment
- Strong specialized memory care and dementia support
Concerns
- Allegations of theft and lack of management response
- Reports of inadequate hygiene and physical care
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard such wonderful things about how compassionate and attentive the nursing staff is here; how do you ensure that level of personal care remains consistent for every resident?
- 2The community seems to have such a bright and welcoming environment; could you tell us more about the types of social activities and community outings planned for the residents each month?
- 3Since we are looking for specialized support, how does your memory care program specifically tailor its approach to residents with dementia?
- 4What are your protocols for managing medical emergencies or sudden changes in health during the overnight hours?
- 5How does the management team stay involved with the daily operations and communicate with families regarding any changes in resident care or facility updates?
- 6What steps are taken to ensure that personal hygiene and daily physical care needs are met with the highest standard of dignity for each resident?
Personalized based on this facility's data
Key Review Excerpts
“Since becoming a resident at Brookdale Lexington he is walking again with a Rollator and his physical appearance has improved significantly. His mental state has stabilized, he is more social, smiles and laughs more, etc.”
“Two aides came to a local ice cream shop in the area with the residents they were both very professional and treated all residents like family and spoiled them!”
“Ruby just recently turned 100 yrs old with friends and family here at Brookdale. When asked what Ruby thinks of our Brookdale community and it's staff, Ruby states, "This is my home. Everyone is real nice to me and we have good food all the time."”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Aug 14, 2025Follow-up
The facility failed to ensure that one of six sampled medication aides had a completed Clinical Skills Competency Validation Checklist prior to administering medications. While the staff member had completed required training and passed the written exam, there was no documentation of the required clinical skills validation on file.
May 16, 2025Other
The facility failed to provide supervision according to residents' assessed needs, resulting in a Type A2 violation. Two residents in the Special Care Unit eloped from the facility, and one resident was found outside the unit on her knees and required emergency department evaluation.
May 16, 2025Other
The facility failed to provide adequate supervision for residents in the Special Care Unit (SCU) according to their assessed needs. This resulted in two residents eloping from the facility and one resident being found outside the SCU on her knees, requiring emergency department evaluation.
The facility failed to ensure that water was offered to each resident during the lunch meal. An observation confirmed that water was not provided to all residents during the meal service.
The facility failed to maintain proper medication administration and availability for several residents. Specifically, there were issues with medication orders, entry into resident records and the eMAR, and the availability of necessary medications.
Feb 22, 2024Follow-up
The facility failed to ensure that one of six sampled medication aides had completed the required 5, 10, or 15-hour medication aide training course. Records showed the staff member had passed the written exam and clinical skills validation but lacked documentation of the required training course completion.
Feb 22, 2024Follow-up
The facility failed to ensure that one of six sampled medication aide staff members had completed the required 5, 10, or 15-hour medication aide training course. Personnel records showed the staff member had passed the written exam and clinical skills validation, but lacked documentation of the required training course. The Business Office Manager confirmed the training documentation was missing from the employee's record.
Sep 23, 2022Follow-up
The facility failed to ensure medications were administered as ordered for 2 of 5 sampled residents. Specifically, medications for treating vaginal symptoms and a vitamin B12 supplement were not administered according to the physician's orders.
Sep 23, 2022Follow-up
The facility failed to ensure medications were administered as ordered for 2 of 5 sampled residents. Specifically, there were discrepancies between physician orders and administration records regarding medications for menopause symptoms, a vitamin B12 supplement, and a medication used to improve urination.
Jan 8, 2020Follow-up
The facility failed to ensure that one of five sampled staff members had no substantiated findings listed on the North Carolina Health Care Personnel Registry (HCPR) upon hire. Specifically, for a staff member rehired on 11/06/18, there was no documentation that a new HCPR check had been completed at the time of re-employment.
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References & Resources
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Google Reviews
33 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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