Public Google reviewers rate this highly and often mention empathetic and professional sales and leadership team. Schedule a visit to confirm the fit.
based on 21 Google reviews
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Public Google reviewers rate Brookdale Macarthur Park highly. Reviewers highlight: empathetic and professional sales and leadership team, long-tenured and attentive nursing and care staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families considering Brookdale MacArthur Park can expect a highly compassionate environment characterized by long-tenured, attentive staff and a seamless transition process led by an empathetic sales team. Reviewers frequently praise the facility's ability to provide a home-like atmosphere with excellent physical therapy and personalized care, though one reviewer noted a decline in quality under specific leadership changes.
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Key Review Excerpts
“The Sales Director, Casey, went out of her way to help me. She gave me recommendations for moving, transporting my sister and references for moving her cat and boarding it during the move.”
“My father spent more than 9 years here after a stroke left him partially paralyzed. The staff made the time enjoyable and he was know for his “good morning” greeting.”
“Lexi, the Health and Fitness Director, works tirelessly to ensure medications are administered timely by her top notch staff.”
Source: NC Division of Health Service Regulation
The facility failed to ensure that the preparation and administration of medications and treatments are in accordance with orders by a licensed prescribing practitioner and facility policies.
The facility failed to ensure a resident received their prescribed texture-modified therapeutic diet. During breakfast service, a personal care aide mistakenly served the resident a standard plate intended for another resident, which could have posed a choking risk.
The facility failed to ensure a resident with a texture-modified diet order received the correct meal. During breakfast service, a personal care aide served the resident another resident's plate, and the dining services manager failed to include the correct therapeutic diet plate on the food cart because he incorrectly believed the resident was hospitalized.
The facility failed to provide personal care for a resident who waited between 13 and 56 minutes for staff assistance after using the pendant call system. Specifically, the resident required assistance with dressing, grooming, showering, and transfers due to high fall risk and incontinence, but staff response times were significantly delayed.
The facility failed to provide timely personal care for a resident who required assistance with dressing, grooming, and transfers. Specifically, the resident waited between 13 and 56 minutes for staff response to pendant call alerts, resulting in at least one instance of the resident urinating on themselves.
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21 reviews from families & visitors
NC DHSR — View Official Record
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