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Assisted Living

Brookdale Macarthur Park

Families consistently rate this highly — reviewers highlight empathetic and professional sales and leadership team. Schedule a visit to confirm the fit.

111 Macarthur Drive, Carolina House of Cary · Cary, NC 2751380 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.9/5

based on 21 Google reviews

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What this means for your family

This facility is an excellent choice for families seeking a high level of personalized care and a seamless moving process, thanks to their highly praised sales and leadership team. The long tenure of the staff provides a sense of stability and trust. However, if you are moving a loved one with complex needs, you may want to verify that the current management maintains the high standards noted in previous years.

Google Reviews

Google Reviews

21 reviews analyzed
Families considering Brookdale MacArthur Park can expect a highly compassionate environment characterized by long-tenured, attentive staff and a seamless transition process led by an empathetic sales team. Reviewers frequently praise the facility's ability to provide a home-like atmosphere with excellent physical therapy and personalized care, though one reviewer noted a decline in quality under specific leadership changes.

Quality Themes

Tap a score for details
Food9.0Staff9.5Clean9.0Activities8.0Meds10.0MemoryN/AComms10.0ValueN/A

Strengths

  • Empathetic and professional sales and leadership team
  • Long-tenured and attentive nursing and care staff
  • Excellent physical therapy services
  • Welcoming, home-like atmosphere
  • High level of personalized resident care

Concerns

  • Perceived decline in service quality under specific management

Rating Trends

Tap a year to see what changed

2345.0'17(1)5.05.0'19(1)5.04.3'23(4)5.05.0'25(2)5.0'26(1)

Distribution

5
20
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How They Respond to Reviews

5%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard such wonderful things about the warmth of your leadership team; how do you ensure that same level of personalized care is felt by every resident every day?
  • 2Since your nursing and care staff have such impressive longevity here, how does their experience specifically help in managing the unique health needs of residents?
  • 3We are very interested in the physical therapy services mentioned by others; could you tell us more about how those services are integrated into a resident's weekly routine?
  • 4What does a typical day of social activities and community engagement look like for a resident in this home-like setting?
  • 5How does the care team handle medical emergencies or changes in health status during the overnight hours?
  • 6With the focus on personalized care here, how do you tailor daily meal plans or activity schedules to fit an individual's specific preferences?

Personalized based on this facility's data


Key Review Excerpts

The Sales Director, Casey, went out of her way to help me. She gave me recommendations for moving, transporting my sister and references for moving her cat and boarding it during the move.

Family member of a new resident · 2024★★★★★

My father spent more than 9 years here after a stroke left him partially paralyzed. The staff made the time enjoyable and he was know for his “good morning” greeting.

Long-term resident's family · 2024★★★★★

Lexi, the Health and Fitness Director, works tirelessly to ensure medications are administered timely by her top notch staff.

Family member of a resident · 2024★★★★★
Source: 21 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

4total
5deficiencies
Nov 15, 2023Other
Nutrition and Food Service: Therapeutic DietsD310

The facility failed to ensure a resident received their prescribed texture-modified therapeutic diet. During breakfast service, a personal care aide mistakenly served the resident a standard plate intended for another resident, which could have posed a choking risk.

Medication AdministrationD358

The facility failed to ensure that the preparation and administration of medications and treatments are in accordance with orders by a licensed prescribing practitioner and facility policies.

Nov 15, 2023Other
Nutrition and Food ServiceD 310

The facility failed to ensure a resident with a texture-modified diet order received the correct meal. During breakfast service, a personal care aide served the resident another resident's plate, and the dining services manager failed to include the correct therapeutic diet plate on the food cart because he incorrectly believed the resident was hospitalized.

Oct 7, 2021Other
Personal Care and SupervisionD 269

The facility failed to provide personal care for a resident who waited between 13 and 56 minutes for staff assistance after using the pendant call system. Specifically, the resident required assistance with dressing, grooming, showering, and transfers due to high fall risk and incontinence, but staff response times were significantly delayed.

Oct 7, 2021Other
Personal Care and SupervisionC-0901

The facility failed to provide timely personal care for a resident who required assistance with dressing, grooming, and transfers. Specifically, the resident waited between 13 and 56 minutes for staff response to pendant call alerts, resulting in at least one instance of the resident urinating on themselves.

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References & Resources

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