Pearl of Orchard Valley
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 167 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (20 vs median 11.0)
- High staff turnover (58%)
Bottom 25% in IL · Below recommended RN staffing · Worst in PEARL HEALTHCARE chain · $41,188 in fines · Abuse citation
What this means for your family
While some families report positive outcomes for short-term rehabilitation, the high frequency of reports regarding neglect, medication delays, and poor hygiene is deeply concerning. If you choose this facility, you must be prepared to be a constant, daily advocate for your loved one, as staffing levels appear insufficient to meet basic resident needs reliably.
Google Reviews
Google Reviews
167 reviews on Google“Pearl of Orchard Valley receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and significant delays in responding to call lights. While some reviewers praise specific staff members and successful rehabilitation outcomes, a recurring pattern of understaffing and unprofessional behavior creates a high-risk environment for residents who cannot advocate for themselves.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate individual staff members
- Effective physical and occupational therapy programs
- On-site dialysis services
- Clean and well-maintained common areas in some wings
Concerns
- Severe understaffing leading to long wait times for call lights and basic hygiene (mentioned by 18 reviewers)
- Poor quality, cold, and unappealing food (mentioned by 9 reviewers)
- Medication management errors and delays in pain relief (mentioned by 8 reviewers)
- Unprofessional or rude staff attitudes (mentioned by 7 reviewers)
- Theft of personal belongings and clothing (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 171 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what is your specific protocol for ensuring that call lights are answered promptly and that residents receive assistance with hygiene in a timely manner?
- 2I noticed the facility offers on-site dialysis, which is a great service; how do you coordinate that with daily medication management to ensure there are no delays in pain relief or dosage errors?
- 3Could you walk me through your current process for tracking and securing personal belongings to ensure that residents' clothing and items remain safe and accounted for?
- 4I understand you have a 1-star CMS rating for staffing; what concrete steps is the facility taking to improve staff retention and ensure there is enough coverage to provide consistent, compassionate care?
- 5How do you gather feedback on the dining experience, and what improvements are being made to ensure the food served is both nutritious and appealing to the residents?
- 6Beyond the physical and occupational therapy programs, what does a typical day look like for a resident here in terms of social engagement and meaningful daily activities?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are not attentive and does not answer the call button. My mother who is a...”
“My wife’s cousin, Leslie, is there and, thanks to the staff’s loving persistence, Leslie has bounced back to a degree I NEVER would or could have imagined!!!”
“I had to tell the nurses and the CNA how to do their job! My grandma waited two hours for someone to come see her, my family and I always had to go out and get the nurses for help and ask for pain medication.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pearl of Orchard Valley shows concerning patterns with 81 deficiencies across 17 surveys, including 32 complaint-triggered issues where families filed reports with authorities. The most recurring problems involve pressure ulcer care, basic daily care assistance, and food service quality. Particularly troubling are repeated issues with protecting residents from abuse and neglect, including a recent high-severity abuse protection deficiency. While all violations show correction dates, the persistent recurrence of care quality problems suggests ongoing challenges families should carefully consider.
Mar 17, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 21, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 18, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 4, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 21, 2025Routine19
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Feb 11, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Mar 17, 2026
$277,045
Fine
Nov 21, 2025
$40,740
Fine
Sep 18, 2025
$183,450
Payment Denial
Mar 21, 2025
4-day denial
Fine
Feb 11, 2025
$12,191
Fine
Jun 2, 2024
$15,360
Fine
Feb 8, 2024
$13,637
Ownership & Operations
Who Operates This Facility
Pearl of Orchard Valley
for profit
Chain Affiliation
Pearl Healthcare
15 facilities nationwide
Chain avg rating: 2.8/5 · Rank 13 of 13 (Worst)
Ownership & Management
Owners
Phc Ovj LLC
Owner · Organization
Kushner Family Idf LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
167 reviews from families & visitors
Official Website
Visit pearlorchardvalley.com
Medicare data downloads
Original nursing home datasets
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