La Bella of Aurora
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 23 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (22 vs median 11.0)
- High staff turnover (51%)
- High RN turnover (60%)
Bottom 25% in IL · Meets national RN staffing standard · Above average staffing · $339,190 in fines
What this means for your family
While La Bella of Aurora offers a warm, community-oriented environment with excellent dining and activity programs, recent reports of neglect and hygiene issues are deeply concerning. We strongly advise families to conduct unannounced visits during evening or weekend hours to observe staffing levels and response times firsthand before making a decision.
Google Reviews
Google Reviews
23 reviews on Google“La Bella of Aurora receives polarized feedback, with some families praising the intimate, community-focused environment and dedicated therapy team, while others report severe concerns regarding neglect and hygiene. While many reviewers highlight the facility's cleanliness and friendly atmosphere, critical reports of residents being left soiled and inadequate staffing levels suggest significant inconsistencies in care quality. Families should approach this facility with caution and conduct thorough, unannounced visits.”
Quality Themes
Tap a score for detailsStrengths
- Intimate, small-facility environment
- Engaging activities and community atmosphere
- High-quality rehabilitation therapy
- Clean and well-maintained physical space
Concerns
- Inadequate hygiene and toileting assistance for residents (mentioned by 3 reviewers)
- High reliance on agency staff leading to inconsistent care (mentioned by 2 reviewers)
- Poor communication regarding medication and meal schedules (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the intimate size of La Bella of Aurora, how do you ensure consistent, personalized attention for residents when utilizing agency staff to supplement your team?
- 2I noticed that communication and medication management are areas you are working to improve; what specific protocols have you put in place to keep families updated on changes to a loved one's health or daily schedule?
- 3With the current focus on enhancing hygiene and toileting support, what is your process for monitoring staff responsiveness to ensure residents receive timely assistance?
- 4I see that your rehabilitation therapy is highly regarded by families; how do you integrate those therapy goals into the resident's daily routine and activities?
- 5Since you have a smaller community of 68 residents, what are some of the most popular activities that help everyone feel connected and engaged with one another?
- 6In the event of a medical emergency, how quickly can residents access specialized care, and how do you communicate those incidents to family members?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are friendly, and very efficient. And with the exception of a few CNAs, those that have cared for him are just wonderful too. They really have a heart for what they do.”
“The food is good and I think it's because they have an actual chef making the menu and cooking. The other residents are always busy with an activity of some sort and they really try to keep my brother involved.”
“There is mostly agency staff in the building and the actual staff acts like they do not care. On one particular day a resident was left in the shower room for three hours while multiple staff/agency members told her they would be back and never came back.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
La Bella of Aurora has concerning patterns with 39 deficiencies across recent surveys, including families filing complaints about wound care and treatment issues. The facility shows recurring problems with medication management, nutrition and dietary services, and overall resident care that persist across multiple inspections. While all deficiencies report correction dates, the repeated issues suggest systemic challenges that warrant careful consideration during your visit.
Mar 12, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jul 17, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Apr 23, 2025Routine19
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
May 16, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Apr 28, 2023Routine5
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Federal Penalties
Fine
Jul 17, 2025
$178,210
Fine
Apr 23, 2025
$72,316
Payment Denial
Apr 23, 2025
32-day denial
Ownership & Operations
Who Operates This Facility
La Bella of Aurora
for profit
Ownership & Management
Owners
Abell, Tamar
Owner (parent company)
Brandman, Gittel
Owner (parent company)
Haas, Ari
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit labellaofaurora.com
Medicare data downloads
Original nursing home datasets
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