Avantara Aurora
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 61 Google reviews
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What this means for your family
This facility receives high marks for its therapy team and clean environment, making it a potential candidate for short-term rehab. However, families should be aware of significant concerns regarding understaffing and communication gaps; we strongly recommend visiting in person and asking for a clear plan on how they handle patient call-light response times and family updates.
Google Reviews
Google Reviews
61 reviews on Google“Avantara Aurora receives polarized feedback, with many reviewers praising the facility's cleanliness and the kindness of specific nursing and therapy staff. However, a significant number of families report serious concerns regarding understaffing, poor communication, and lapses in basic hygiene and patient safety. Prospective families should weigh the positive reports of rehabilitation outcomes against the recurring complaints about neglected care and unresponsive management.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Attentive and professional therapy team
- Friendly and compassionate individual staff members
- Welcoming atmosphere for visitors
Concerns
- Chronic understaffing leading to slow response times (mentioned by 4 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 3 reviewers)
- Inconsistent cleanliness and hygiene standards in resident rooms (mentioned by 3 reviewers)
- Unprofessional or dismissive staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; what are your daily routines for ensuring resident rooms stay fresh and tidy?
- 2Since we value clear communication, how does the management team typically keep families updated on any changes in a resident's condition or care plan?
- 3We noticed the therapy team receives great feedback; could you tell us more about how the therapists work with residents to maintain their mobility?
- 4What is the process for notifying family members if a medical emergency occurs during the night or over the weekend?
- 5What kind of daily activities or social events are planned to help residents stay engaged and connected with each other?
- 6Could you tell us a little more about the dining experience and how much input residents have regarding their meal options?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean and does not have an odor. The staff that I have been in contact are welcoming, nice and friendly.”
“The therapy services, led by Chris, are second to none—personalized, motivating, and effective. The CNAs in Coral and Altice units are truly outstanding, offering compassionate, attentive care.”
“Had my father-in-law there and it was awful. He fell in the bathroom after no one came to help him get back to bed. Why was he left alone? He laid there for a while until they found him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Avantara Aurora shows recurring deficiencies across all three surveys in nutrition and dietary services, infection control, and medication management, indicating persistent operational challenges. While all violations have been corrected according to state records, the pattern of repeat issues in critical care areas like meal planning, infection prevention, and drug labeling suggests ongoing quality oversight problems that families should discuss during visits.
Mar 14, 2025Routine7
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Apr 11, 2024Routine5
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Environmental Deficiencies
Keep all essential equipment working safely.
May 19, 2023Routine6
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Avantara Aurora
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 23 of 89
Ownership & Management
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Gpn Fam Tr Ua 04282008
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit avantaraaurora.com
Medicare data downloads
Original nursing home datasets
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