North Aurora Living & Rehab Ctr
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 17 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
Bottom 25% in IL · Below recommended RN staffing · Significantly below average staffing · $96,800 in fines · Abuse citation
What this means for your family
While the facility has historically been praised for its activity programs and therapy, recent reviews indicate serious concerns regarding staff professionalism and facility cleanliness. We strongly recommend conducting an unannounced visit to assess the current environment and speaking directly with current residents' families about their communication experiences.
Google Reviews
Google Reviews
17 reviews on Google“Reviews for North Aurora Living & Rehab Center are highly polarized, with some families praising the dedicated staff and engaging activities, while others report severe issues with cleanliness, food quality, and unprofessional staff behavior. Recent feedback highlights significant concerns regarding communication and staff conduct, contrasting with earlier positive experiences regarding therapy and resident care.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and outings
- Dedicated therapy team
- Friendly and helpful tour staff
Concerns
- Unprofessional or bullying behavior by specific staff members (mentioned by 2 reviewers)
- Poor facility cleanliness and unpleasant odors (mentioned by 2 reviewers)
- Poor food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on facility maintenance, what is your current daily cleaning schedule for resident rooms and common areas?
- 2I noticed the facility offers many engaging activities and outings; how do you ensure these programs remain consistent for residents throughout the week?
- 3Could you walk me through your process for addressing staff-resident interactions to ensure that every team member maintains a professional and supportive environment?
- 4With the therapy team being a highlight for many, how do you integrate their work with the daily nutritional needs and dining preferences of the residents?
- 5What specific protocols are in place to ensure clear and proactive communication with families regarding their loved one's health status and daily care?
- 6In the event of a medical emergency, what is your facility's specific protocol for stabilizing a resident and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The care was good, and they were right there to handle everything. They have card playing, they had some high school kids come in and do some entertaining. They also had a bus that takes them to places.”
“I toured this facility for my family member and the staff were really friendly and helpful. The other people living there were doing a group activity when I was there and they looked like they were having a lot of fun!”
“Worst facility ever nurse Renea is a bully and as well as Lisa; whoever she is. I lived there for two days. Luckily I left that dump… That place is putrid has an order of an outhouse or a landfill!!! And the food is like dog food!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
8
measures
1
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns of recurring complaints from families about safety hazards and abuse protection, with 25 complaint-triggered deficiencies across 57 total violations. The most frequent problems involve accident prevention and safety supervision, protection from abuse and neglect, and medication management. While all deficiencies show correction dates, the persistent nature of safety and abuse protection issues—appearing repeatedly from 2022 through 2025—suggests systemic challenges that families should carefully investigate before placement.
Dec 4, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jul 17, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Apr 18, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 8, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Keep all essential equipment working safely.
Mar 27, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 5, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Mar 27, 2025
$18,000
Fine
Nov 15, 2024
$5,000
Fine
Oct 4, 2023
$73,800
Payment Denial
Oct 4, 2023
66-day denial
Ownership & Operations
Who Operates This Facility
North Aurora Living & Rehab Ctr
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit northauroralrc.com
Medicare data downloads
Original nursing home datasets
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Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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