Peak Resources-Wilmington, INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 32 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (7 vs median 4.0)
Bottom 25% in NC · Critically understaffed (RN) · Worst in PEAK RESOURCES, INC. chain · $35,483 in fines · Abuse citation
What this means for your family
Recent reviews suggest a positive shift in management and care quality, particularly under the current administration. However, because of past reports regarding unsafe discharge practices and poor food quality, we strongly recommend that families verify discharge protocols and personally inspect the dining experience before committing.
Google Reviews
Google Reviews
32 reviews on Google“Peak Resources-Wilmington presents a highly polarized experience for families, with recent reviews praising strong administrative leadership and compassionate nursing care, while older reviews and some critical voices highlight significant failures in basic care, communication, and food quality. Families considering this facility should be aware of the stark contrast between those who report excellent rehab outcomes and those who describe neglectful conditions, including issues with medication management and discharge safety.”
Quality Themes
Tap a score for detailsStrengths
- Proactive and hands-on administrative leadership
- Effective physical therapy and rehabilitation programs
- Compassionate and attentive nursing staff
- Clean and well-maintained facility environment
Concerns
- Poor food quality and unappealing meals (mentioned by 4 reviewers)
- Inattentive or disrespectful nursing/CNA staff (mentioned by 4 reviewers)
- Inadequate communication and difficulty reaching staff (mentioned by 3 reviewers)
- Safety issues during discharge or medication management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding meal variety and quality, what steps is the dining team taking to improve the nutritional experience and accommodate specific dietary preferences?
- 2How does your leadership team ensure consistent communication with families, and what is the best way for us to get timely updates on our loved one's care?
- 3With seven recent state violations noted, what specific quality assurance measures have been implemented to improve safety protocols and medication management?
- 4I noticed the facility has a strong rehabilitation program; how do you integrate physical therapy goals into the daily routine for residents who are here for long-term care?
- 5How do you address concerns regarding staff responsiveness to ensure that residents always feel heard and well-supported by the nursing team?
- 6Can you walk us through the protocol for managing medical emergencies and how you coordinate with local hospitals during a discharge or urgent health event?
Personalized based on this facility's data
Key Review Excerpts
“The staff is compassionate, attentive, and truly treats him with the dignity and respect he deserves. It gives us so much peace of mind knowing he’s in such good hands.”
“The Administrator is very “hands on” and makes sure her staff understands their number one job is to take care of the residents in a very respectful manner when meeting their needs.”
“This place almost killed my mother, they sent her home on an empty bottle of oxygen and sent 2 bottles home which 1 was empty. Her oxygen dropped to 46.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of repeated deficiencies across multiple areas, with families filing numerous complaints that triggered inspections. The most frequent problems involve resident protection from abuse and neglect, quality of care and treatment, and resident rights violations. While the facility has addressed most issues when cited, the pattern of recurring deficiencies in fundamental care areas and multiple family complaints suggests ongoing care quality concerns that families should carefully consider.
Mar 2, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 7, 2025Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Mar 7, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Sep 19, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 29, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jan 12, 2024Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Federal Penalties
Fine
Mar 2, 2026
$23,230
Fine
Jan 12, 2024
$35,483
Payment Denial
Jan 12, 2024
17-day denial
Ownership & Operations
Who Operates This Facility
Peak Resources-Wilmington, INC
for profit
Chain Affiliation
Peak Resources, INC.
9 facilities nationwide
Chain avg rating: 3.6/5 · Rank 9 of 9 (Worst)
Ownership & Management
Owners
Deborah Jean Nunn Mrtl Tr - 2023
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit peakresourcesinc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
August Healthcare at Wilmington
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Cypress Pointe Rehabilitation Center
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Brookdale Wilmington
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Azalea Health & Rehab Center
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The Commons at Brightmore
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