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Nursing HomeMedicaid Investigative

Peak Resources-Wilmington, INC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2305 Silver Stream Lane, Lakeside Park · Wilmington, NC 28401110 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 32 Google reviews

5
4
3
2
1
Peak Resources-Wilmington, INC Nursing Home in Wilmington, NC — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (7 vs median 4.0)

Bottom 25% in NC · Critically understaffed (RN) · Worst in PEAK RESOURCES, INC. chain · $35,483 in fines · Abuse citation

Source: Medicare data

What this means for your family

Recent reviews suggest a positive shift in management and care quality, particularly under the current administration. However, because of past reports regarding unsafe discharge practices and poor food quality, we strongly recommend that families verify discharge protocols and personally inspect the dining experience before committing.

Google Reviews

Google Reviews

32 reviews on Google
Peak Resources-Wilmington presents a highly polarized experience for families, with recent reviews praising strong administrative leadership and compassionate nursing care, while older reviews and some critical voices highlight significant failures in basic care, communication, and food quality. Families considering this facility should be aware of the stark contrast between those who report excellent rehab outcomes and those who describe neglectful conditions, including issues with medication management and discharge safety.

Quality Themes

Tap a score for details
Food2.0Staff7.0Clean6.0Activities8.0Meds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Proactive and hands-on administrative leadership
  • Effective physical therapy and rehabilitation programs
  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility environment

Concerns

  • Poor food quality and unappealing meals (mentioned by 4 reviewers)
  • Inattentive or disrespectful nursing/CNA staff (mentioned by 4 reviewers)
  • Inadequate communication and difficulty reaching staff (mentioned by 3 reviewers)
  • Safety issues during discharge or medication management (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'20(5)'22(7)'24(1)'26(5)

Distribution · 36 analyzed

5
23
4
1
3
0
2
0
1
12

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent feedback regarding meal variety and quality, what steps is the dining team taking to improve the nutritional experience and accommodate specific dietary preferences?
  • 2How does your leadership team ensure consistent communication with families, and what is the best way for us to get timely updates on our loved one's care?
  • 3With seven recent state violations noted, what specific quality assurance measures have been implemented to improve safety protocols and medication management?
  • 4I noticed the facility has a strong rehabilitation program; how do you integrate physical therapy goals into the daily routine for residents who are here for long-term care?
  • 5How do you address concerns regarding staff responsiveness to ensure that residents always feel heard and well-supported by the nursing team?
  • 6Can you walk us through the protocol for managing medical emergencies and how you coordinate with local hospitals during a discharge or urgent health event?

Personalized based on this facility's data


Key Review Excerpts

The staff is compassionate, attentive, and truly treats him with the dignity and respect he deserves. It gives us so much peace of mind knowing he’s in such good hands.

Memory care family member · 2025★★★★★

The Administrator is very “hands on” and makes sure her staff understands their number one job is to take care of the residents in a very respectful manner when meeting their needs.

Long-term resident's family · 2025★★★★★

This place almost killed my mother, they sent her home on an empty bottle of oxygen and sent 2 bottles home which 1 was empty. Her oxygen dropped to 46.

Rehab patient's family · 2023☆☆☆☆
Source: 32 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.36hrs
48%
Registered nurses for medical care
Total Nursing
3.59hrs
88%
All nurses + aides combined
Staff Turnover
30%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

4

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility25.3%
Worse than Avg
Here
25.3%
US
15.3%
NC
20.2%
New hanover
20.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.8%
Worse than Avg
Here
23.8%
US
14.4%
NC
16.4%
New hanover
15.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
93.4%
NC
91.7%
New hanover
90.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.6%
Mixed vs Avgs
Here
6.6%
US
12.1%
NC
5.4%
New hanover
8.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.8%
Worse than Avg
Here
24.8%
US
19.5%
NC
21.5%
New hanover
22.1%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility9.8%
Worse than Avg
Here
9.8%
US
5.3%
NC
7.2%
New hanover
6.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.1%
Better than Avg
Here
97.1%
US
79.8%
NC
78.1%
New hanover
71.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility86.3%
Better than Avg
Here
86.3%
US
81.8%
NC
80.1%
New hanover
76.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility8.2%
Worse than Avg
Here
8.2%
US
1.6%
NC
1.5%
New hanover
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
3penalties
Above state avg (5.6)
12 complaint-triggered
$35,483 in fines

This facility shows a concerning pattern of repeated deficiencies across multiple areas, with families filing numerous complaints that triggered inspections. The most frequent problems involve resident protection from abuse and neglect, quality of care and treatment, and resident rights violations. While the facility has addressed most issues when cited, the pattern of recurring deficiencies in fundamental care areas and multiple family complaints suggests ongoing care quality concerns that families should carefully consider.

Mar 2, 2026Complaint
1
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 7, 2025Routine
3
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Mar 7, 2025Complaint
4
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0584Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Sep 19, 2024Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 29, 2024Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Jan 12, 2024Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0849Potential for harm · PatternCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0585Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Federal Penalties

Fine

Mar 2, 2026

$23,230

Fine

Jan 12, 2024

$35,483

Payment Denial

Jan 12, 2024

17-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Peak Resources-Wilmington, INC

Organization Type

for profit

Chain Affiliation

Chain Name

Peak Resources, INC.

Chain Size

9 facilities nationwide

Chain avg rating: 3.6/5 · Rank 9 of 9 (Worst)

Ownership & Management

Owners

Deborah Jean Nunn Mrtl Tr - 2023

Owner · Organization

100%

Key personnel

Hill, BrianOfficer / DirectorPeak Resources INCManagerHill, BrianManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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