Brookdale Wilmington
Limited public data on Brookdale Wilmington. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 14 Google reviews
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What this means for your family
The facility excels at providing a vibrant social life and engaging activities that are vital for memory care residents. However, you must perform rigorous due diligence regarding hygiene standards and billing accuracy, as multiple families have reported significant lapses in personal care and transparency.
Google Reviews
Google Reviews
14 reviews on Google“Families may find comfort in the facility's strong emphasis on engaging activities and a warm, family-like atmosphere, particularly within the memory care unit. However, there are significant, recurring concerns regarding hygiene, such as unwashed bedding and neglected personal grooming, as well as inconsistent communication regarding pricing and care standards.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and creative activities program
- Warm, family-oriented atmosphere
- Attentive and personable staff members
- Strong support for memory care residents
Concerns
- Issues with hygiene and cleanliness of linens/personal care (mentioned by 3 reviewers)
- Inaccurate or misleading information regarding pricing
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is wonderful to see how much you value responding to feedback from families; how does your team use resident and family input to improve the community?
- 2We love hearing about the creative activities program here; could you walk us through what a typical week of engagement looks like for a resident?
- 3Since we want to ensure our loved one is always comfortable, what are your specific protocols for managing laundry, linens, and personal hygiene routines?
- 4How does the staff coordinate medical care and handle unexpected emergencies during the overnight hours?
- 5Can you provide a clear, all-inclusive breakdown of the monthly costs so we can fully understand the value and avoid any surprises in the billing process?
- 6How would you describe the communication style between the care team and family members regarding daily updates or changes in health?
Personalized based on this facility's data
Key Review Excerpts
“In addition to providing excellent care for mom, a variety of stimulating activities, and a wonderful loving atmosphere, they are great at keeping us informed.”
“The executive director, Patti Ostapowics, always has time to hear requests or concerns. She curates a staff that genuinely cares about the well being of the residents.”
“I would find my dad in the same clothes several days in a row. Not sure how often he showered. I know for a fact he went a week without because he still had the EKG stickers on him from an ER visit a week later.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Sep 12, 2025Other
The facility failed to maintain a safe environment by leaving personal care items in unlocked shower rooms that were accessible to residents in a Special Care Unit (SCU). This practice violated the policy requiring items labeled 'keep out of reach of children' to be stored in locked drawers or cabinets to prevent harmful consumption by residents with dementia.
Sep 12, 2025Other
The facility failed to maintain an environment free of hazards by leaving personal care items in unlocked shower rooms accessible to residents in the Special Care Unit. Items labeled 'keep out of reach of children' must be secured in a locked drawer or cabinet to prevent accidental consumption by residents with dementia.
Nov 17, 2023Follow-up
The facility failed to provide adequate supervision for residents in accordance with their assessed needs and care plans. Specifically, three out of four sampled residents experienced multiple falls resulting in serious injuries, including fractures, and one resident eloped from the memory care unit.
Nov 17, 2023Follow-upCleanReport
No deficiencies found during this inspection.
Jan 13, 2022Follow-up
The facility failed to submit completed accident and incident reports to the local Department of Social Services (DSS) for three sampled residents. These incidents involved residents requiring evaluation and treatment at the local emergency department, which requires mandatory reporting.
Jan 13, 2022Follow-up
The facility failed to notify the county Department of Social Services of an incident involving Resident #1 that required emergency medical evaluation. Specifically, the facility did not complete or submit an Incident/Accident report to the Adult Home Specialist following the resident's transfer to the hospital emergency department on 12/07/21.
Oct 22, 2021Complaint
The facility failed to ensure that one of seven exit doors was equipped with a sounding device that activates when opened. This deficiency resulted in a resident with dementia exiting the memory care unit unsupervised and being found in a neighboring parking lot.
Oct 22, 2021Complaint
The facility failed to ensure that one of seven exit doors was equipped with a sounding device that activates when the door is opened. This deficiency resulted in a resident with a dementia diagnosis exiting the memory care unit unsupervised and being found in the parking lot.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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