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Nursing HomeMedicaid Investigative

Azalea Health & Rehab Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3800 Independence Boulevard, Wilmington, NC 2841280 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 57 Google reviews

5
4
3
2
1
Azalea Health & Rehab Center Nursing Home in Wilmington, NC — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • High staff turnover (66%)
  • High RN turnover (59%)

Below average in NC · Below recommended RN staffing · Below chain average · $24,470 in fines · Very few deficiencies

Source: Medicare data

What this means for your family

Azalea Health & Rehab features a highly regarded therapy department that many families credit for successful recoveries. However, given the recurring reports of slow call-button response times and hygiene concerns, we strongly recommend visiting during off-hours and weekends to observe staffing levels firsthand before making a decision.

Google Reviews

Google Reviews

57 reviews on Google
Azalea Health & Rehab Center receives highly polarized feedback, with many families praising the dedicated therapy team and specific staff members, while others report severe concerns regarding neglect and poor communication. Recurring issues include long response times for call buttons, inconsistent hygiene, and poor food quality, suggesting a facility where the quality of care may depend heavily on the specific shift or unit.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean5.0Activities7.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective physical therapy team
  • Select compassionate and attentive nursing staff
  • Clean and well-maintained facility environment
  • Strong administrative support for admissions and transitions

Concerns

  • Slow or non-existent response to call buttons (mentioned by 6 reviewers)
  • Poor food quality and inedible meals (mentioned by 5 reviewers)
  • Inconsistent hygiene and cleanliness in patient rooms (mentioned by 4 reviewers)
  • Difficulty reaching staff or management by phone (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(3)'18(4)'20(2)'23(4)'25(18)'26(18)

Distribution · 59 analyzed

5
34
4
6
3
2
2
1
1
16

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
  • 2Since physical therapy is a noted strength here, how do you coordinate those sessions with the nursing team to ensure residents stay active throughout the rest of the day?
  • 3We understand that timely assistance is important; what is the current process for ensuring staff are alerted and responsive when a resident uses their call button?
  • 4Could you walk us through the current dining program and how you are working to improve meal quality and variety for residents?
  • 5Given the importance of a comfortable living space, what is your daily routine for maintaining cleanliness and hygiene in individual resident rooms?
  • 6How do you manage communication with families when they have questions or need to reach a staff member, especially during busy shifts?

Personalized based on this facility's data


Key Review Excerpts

The physical therapy team works very hard with patients.

Rehab patient family · 2026★★★★★

The staff is excellent, caring but also known to push him, which he needed. The food is excellent.

Long-term resident's family · 2025★★★★★

My brother was in there and I informed them the wheel chair was broke. One of the wheels would not lock. Cane back the next morning and he had fell out of chair it overturned.

Long-term resident's family · 2025☆☆☆☆
Source: 57 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.57hrs
76%
Registered nurses for medical care
Total Nursing
3.44hrs
84%
All nurses + aides combined
Staff Turnover
54%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Similar to Avg

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.5%
Better than Avg
Here
2.5%
US
12.1%
NC
5.4%
New hanover
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.5%
Worse than Avg
Here
27.5%
US
19.4%
NC
21.0%
New hanover
19.3%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility2.1%
Better than Avg
Here
2.1%
US
5.3%
NC
7.2%
New hanover
7.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility89.0%
Worse than Avg
Here
89.0%
US
93.4%
NC
91.7%
New hanover
91.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility96.5%
Better than Avg
Here
96.5%
US
95.5%
NC
94.1%
New hanover
92.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility12.3%
Better than Avg
Here
12.3%
US
15.5%
NC
14.1%
New hanover
16.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility32.0%
Worse than Avg
Here
32.0%
US
79.8%
NC
78.1%
New hanover
77.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility58.1%
Worse than Avg
Here
58.1%
US
81.8%
NC
80.1%
New hanover
79.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
1.6%
NC
1.5%
New hanover
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
2penalties
Near state avg (5.6)
15 complaint-triggered
$24,470 in fines

Azalea Health & Rehab Center has a concerning pattern of 66 deficiencies across recent surveys, with 15 triggered by family complaints. Recurring issues involve nutrition and dietary services, fire safety systems, and medication management. Most deficiencies appear corrected with facility plans in place, though problems with food service and safety systems have persisted across multiple surveys, suggesting ongoing operational challenges families should investigate during visits.

May 30, 2025Routine
10
0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0200Potential for harm · IsolatedCorrected

Egress Deficiencies

Meet other general requirements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

May 30, 2025Complaint
1
0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Jul 19, 2024Complaint
2
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

May 31, 2024Complaint
1
0550Actual harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Apr 2, 2024Routine
17
0802Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0582Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0808Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Apr 2, 2024Complaint
6
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Federal Penalties

Fine

Jul 19, 2024

$16,452

Fine

Apr 2, 2024

$8,018

Ownership & Operations

Who Operates This Facility

Owner / Operator

Azalea Health & Rehab Center

Organization Type

for profit

Chain Affiliation

Chain Name

Saber Healthcare Group

Chain Size

127 facilities nationwide

Chain avg rating: 3.0/5 · Rank 80 of 125

Ownership & Management

Owners

Wrightsville Operations LLC

Owner · Organization

100%

Saber Healthcare Holdings LLC

Owner · Organization

Wwbv Holdings LLC

Owner (parent company) · Organization

100%

Weisberg, William

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Volpe, BenjaminOfficer / DirectorWeisberg, WilliamOfficer / DirectorNicoluzakis, GregoryOfficer / DirectorVolpe, BenjaminOfficer / DirectorWeisberg, WilliamOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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