Azalea Health & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 57 Google reviews

Watch Azalea Health & Rehab Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High staff turnover (66%)
- High RN turnover (59%)
Below average in NC · Below recommended RN staffing · Below chain average · $24,470 in fines · Very few deficiencies
What this means for your family
Azalea Health & Rehab features a highly regarded therapy department that many families credit for successful recoveries. However, given the recurring reports of slow call-button response times and hygiene concerns, we strongly recommend visiting during off-hours and weekends to observe staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
57 reviews on Google“Azalea Health & Rehab Center receives highly polarized feedback, with many families praising the dedicated therapy team and specific staff members, while others report severe concerns regarding neglect and poor communication. Recurring issues include long response times for call buttons, inconsistent hygiene, and poor food quality, suggesting a facility where the quality of care may depend heavily on the specific shift or unit.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Select compassionate and attentive nursing staff
- Clean and well-maintained facility environment
- Strong administrative support for admissions and transitions
Concerns
- Slow or non-existent response to call buttons (mentioned by 6 reviewers)
- Poor food quality and inedible meals (mentioned by 5 reviewers)
- Inconsistent hygiene and cleanliness in patient rooms (mentioned by 4 reviewers)
- Difficulty reaching staff or management by phone (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Since physical therapy is a noted strength here, how do you coordinate those sessions with the nursing team to ensure residents stay active throughout the rest of the day?
- 3We understand that timely assistance is important; what is the current process for ensuring staff are alerted and responsive when a resident uses their call button?
- 4Could you walk us through the current dining program and how you are working to improve meal quality and variety for residents?
- 5Given the importance of a comfortable living space, what is your daily routine for maintaining cleanliness and hygiene in individual resident rooms?
- 6How do you manage communication with families when they have questions or need to reach a staff member, especially during busy shifts?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team works very hard with patients.”
“The staff is excellent, caring but also known to push him, which he needed. The food is excellent.”
“My brother was in there and I informed them the wheel chair was broke. One of the wheels would not lock. Cane back the next morning and he had fell out of chair it overturned.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Azalea Health & Rehab Center has a concerning pattern of 66 deficiencies across recent surveys, with 15 triggered by family complaints. Recurring issues involve nutrition and dietary services, fire safety systems, and medication management. Most deficiencies appear corrected with facility plans in place, though problems with food service and safety systems have persisted across multiple surveys, suggesting ongoing operational challenges families should investigate during visits.
May 30, 2025Routine10
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
May 30, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 19, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 31, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Apr 2, 2024Routine17
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Apr 2, 2024Complaint6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Federal Penalties
Fine
Jul 19, 2024
$16,452
Fine
Apr 2, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Azalea Health & Rehab Center
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 80 of 125
Ownership & Management
Owners
Wrightsville Operations LLC
Owner · Organization
Saber Healthcare Holdings LLC
Owner · Organization
Wwbv Holdings LLC
Owner (parent company) · Organization
Weisberg, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Morningside of Wilmington
< 1 miAssisted Living · Wilmington, NC
New Hanover House
1.0 miAssisted Living · Wilmington, NC
August Healthcare at Wilmington
1.2 miNursing Home · Wilmington, NC
Peak Resources-Wilmington, INC
1.5 miNursing Home · Wilmington, NC
Spring Arbor of Wilmington
1.5 miAssisted Living · Wilmington, NC
Brookdale Wilmington
1.7 miAssisted Living · Wilmington, NC