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Nursing HomeMedicaid

August Healthcare at Wilmington

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

820 Wellington Avenue, South Wilmington Heights · Wilmington, NC 28401120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 165 Google reviews

5
4
3
2
1
August Healthcare at Wilmington Nursing Home in Wilmington, NC — Street View
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What this means for your family

This facility is highly regarded for its physical therapy department and modern, clean environment, making it a strong candidate for short-term rehab. However, families should be aware of persistent reports regarding understaffing and slow response times. We recommend visiting in person on a weekend to observe staffing levels and asking specifically about their communication protocol for updates on your loved one's care.

Google Reviews

Google Reviews

165 reviews on Google
August Healthcare at Wilmington receives polarized feedback, with many families praising the facility's cleanliness, recent renovations, and the dedication of specific staff members in rehab and social services. However, a recurring pattern of complaints highlights significant understaffing, long response times for call lights, and inconsistent communication from nursing and administrative leadership. Families should be aware that while many report positive outcomes for short-term rehab, others have experienced serious concerns regarding patient neglect and responsiveness.

Quality Themes

Tap a score for details
Food6.0Staff7.0Clean9.0Activities7.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Clean, modern, and well-decorated facility
  • Compassionate and helpful social work staff
  • Professional and welcoming front-desk reception

Concerns

  • Chronic understaffing leading to long response times (mentioned by 6 reviewers)
  • Difficulty reaching staff via phone or getting return calls (mentioned by 4 reviewers)
  • Inconsistent nursing care and lack of medical oversight (mentioned by 5 reviewers)
  • Unpleasant odors in certain areas of the facility (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'18(3)'20(3)'22(7)'24(45)'26(33)

Distribution · 169 analyzed

5
121
4
24
3
5
2
4
1
15

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the feedback regarding response times, what is the current process for ensuring residents receive timely assistance when they press their call button?
  • 2I noticed the facility has a strong reputation for physical and occupational therapy; how are these services integrated into a resident's daily routine to ensure they stay active?
  • 3Communication is very important to our family; what is the best way for us to reach the nursing staff or management if we have questions about our loved one's care?
  • 4Regarding medication management, what systems do you have in place to ensure accuracy and consistency for residents with complex health needs?
  • 5We appreciate that the facility is well-decorated and clean; how is the housekeeping team managed to ensure that the environment remains fresh and comfortable throughout the day?
  • 6In the event of a sudden change in health status, what is the protocol for notifying family members and coordinating with the attending medical team?

Personalized based on this facility's data


Key Review Excerpts

The social workers, Josh & Martha, at August Healrhcare SNF & Rehab are truly amazing!! They conduct themselves with much compassionate, understanding, and empathy.

Family member · 2026★★★★★

But they are short-staffed and overworked and most of the aides are dog-paddling, trying to keep their heads above water. Response time is very long! Very!

Visitor · 2025★★★★

My father (age 97) was here for rehab after surgery... August was my first visit, and set the bar: which no one exceeded or came close. From my initial tour with Kevin, I knew this was the place to go and they did not disappoint.

Long-term resident's family · 2024★★★★★
Source: 165 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.50hrs
67%
Registered nurses for medical care
Total Nursing
3.18hrs
78%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

3

measures

Worse Than Avg

13

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility77.5%
Worse than Avg
Here
77.5%
US
95.5%
NC
94.1%
New hanover
94.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility32.9%
Worse than Avg
Here
32.9%
US
15.3%
NC
20.2%
New hanover
19.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility80.6%
Worse than Avg
Here
80.6%
US
93.4%
NC
91.7%
New hanover
92.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.7%
Better than Avg
Here
13.7%
US
19.5%
NC
21.5%
New hanover
23.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility11.9%
Mixed vs Avgs
Here
11.9%
US
12.1%
NC
5.4%
New hanover
7.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility4.5%
Worse than Avg
Here
4.5%
US
1.6%
NC
2.5%
New hanover
2.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility22.1%
Worse than Avg
Here
22.1%
US
79.8%
NC
78.1%
New hanover
78.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility35.9%
Worse than Avg
Here
35.9%
US
81.8%
NC
80.1%
New hanover
81.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
NC
1.5%
New hanover
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
1penalties
Near state avg (5.6)
6 complaint-triggered
$27,378 in fines

This facility has recurring problems with medication management appearing across all four surveys, plus families have filed complaints that triggered investigations. The most persistent issues involve medication errors, nursing staffing requirements, and fire safety systems. While the facility reports correcting deficiencies when cited, the pattern of repeated medication problems and complaint-triggered investigations suggests ongoing care quality concerns that families should investigate thoroughly before considering placement.

May 15, 2025Routine
7
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

May 15, 2025Complaint
1
0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

May 2, 2024Routine
13
0344Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an alternate power supply for its alarm system.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

May 2, 2024Complaint
2
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Nov 20, 2023Complaint
3
0760Immediate jeopardy · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Jan 20, 2023Routine
17
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Federal Penalties

Fine

Nov 20, 2023

$27,378

Ownership & Operations

Who Operates This Facility

Owner / Operator

August Healthcare at Wilmington

Organization Type

for profit

Chain Affiliation

Chain Name

August Healthcare

Chain Size

6 facilities nationwide

Chain avg rating: 3.0/5 · Rank 4 of 5

Ownership & Management

Owners

Cohen, Itamar

Owner (parent company)

Hyman, Rachel

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Hyman, Simcha

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Schonfeld, Akiva

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Zanziper, Natalie

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Cross River Bank5% or Greater Mortgage InterestLocust Point Private Credit Fund III Lp5% or Greater Mortgage InterestAugustnc Holdco LLCManagerCohen, ItamarManagerGriggs, DebraManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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