August Healthcare at Wilmington
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 165 Google reviews

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What this means for your family
This facility is highly regarded for its physical therapy department and modern, clean environment, making it a strong candidate for short-term rehab. However, families should be aware of persistent reports regarding understaffing and slow response times. We recommend visiting in person on a weekend to observe staffing levels and asking specifically about their communication protocol for updates on your loved one's care.
Google Reviews
Google Reviews
165 reviews on Google“August Healthcare at Wilmington receives polarized feedback, with many families praising the facility's cleanliness, recent renovations, and the dedication of specific staff members in rehab and social services. However, a recurring pattern of complaints highlights significant understaffing, long response times for call lights, and inconsistent communication from nursing and administrative leadership. Families should be aware that while many report positive outcomes for short-term rehab, others have experienced serious concerns regarding patient neglect and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean, modern, and well-decorated facility
- Compassionate and helpful social work staff
- Professional and welcoming front-desk reception
Concerns
- Chronic understaffing leading to long response times (mentioned by 6 reviewers)
- Difficulty reaching staff via phone or getting return calls (mentioned by 4 reviewers)
- Inconsistent nursing care and lack of medical oversight (mentioned by 5 reviewers)
- Unpleasant odors in certain areas of the facility (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 169 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the feedback regarding response times, what is the current process for ensuring residents receive timely assistance when they press their call button?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; how are these services integrated into a resident's daily routine to ensure they stay active?
- 3Communication is very important to our family; what is the best way for us to reach the nursing staff or management if we have questions about our loved one's care?
- 4Regarding medication management, what systems do you have in place to ensure accuracy and consistency for residents with complex health needs?
- 5We appreciate that the facility is well-decorated and clean; how is the housekeeping team managed to ensure that the environment remains fresh and comfortable throughout the day?
- 6In the event of a sudden change in health status, what is the protocol for notifying family members and coordinating with the attending medical team?
Personalized based on this facility's data
Key Review Excerpts
“The social workers, Josh & Martha, at August Healrhcare SNF & Rehab are truly amazing!! They conduct themselves with much compassionate, understanding, and empathy.”
“But they are short-staffed and overworked and most of the aides are dog-paddling, trying to keep their heads above water. Response time is very long! Very!”
“My father (age 97) was here for rehab after surgery... August was my first visit, and set the bar: which no one exceeded or came close. From my initial tour with Kevin, I knew this was the place to go and they did not disappoint.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
13
measures
1
measures
Residents vaccinated for the flu
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who got a urinary tract infection
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring problems with medication management appearing across all four surveys, plus families have filed complaints that triggered investigations. The most persistent issues involve medication errors, nursing staffing requirements, and fire safety systems. While the facility reports correcting deficiencies when cited, the pattern of repeated medication problems and complaint-triggered investigations suggests ongoing care quality concerns that families should investigate thoroughly before considering placement.
May 15, 2025Routine7
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
May 15, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
May 2, 2024Routine13
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
May 2, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 20, 2023Complaint3
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Jan 20, 2023Routine17
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Federal Penalties
Fine
Nov 20, 2023
$27,378
Ownership & Operations
Who Operates This Facility
August Healthcare at Wilmington
for profit
Chain Affiliation
August Healthcare
6 facilities nationwide
Chain avg rating: 3.0/5 · Rank 4 of 5
Ownership & Management
Owners
Cohen, Itamar
Owner (parent company)
Hyman, Rachel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Hyman, Simcha
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Schonfeld, Akiva
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Zanziper, Natalie
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
165 reviews from families & visitors
Official Website
Visit augustwilmington.com
Medicare data downloads
Original nursing home datasets
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