Cypress Pointe Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy department. Still worth an in-person visit.
based on 106 Google reviews
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What this means for your family
While the physical therapy department is frequently praised for helping patients regain independence, the facility has a recurring pattern of severe neglect and hygiene issues. We strongly advise you to conduct an unannounced visit, specifically checking the cleanliness of resident rooms and observing call-bell response times before making a decision.
Google Reviews
Google Reviews
106 reviews on Google“Cypress Pointe Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated physical therapy team and specific staff members, while others report severe neglect and safety concerns. Critical issues consistently raised include poor hygiene, pest infestations, and significant understaffing that leads to delayed response times for basic patient needs. Families should be aware that while some report successful rehabilitation outcomes, others describe a facility struggling with cleanliness and professional communication.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy department
- Select compassionate and attentive nursing staff
- Strong administrative support for some families
- Welcoming atmosphere for visitors
Concerns
- Severe understaffing leading to long wait times for assistance (mentioned by 12 reviewers)
- Facility cleanliness, including odors and pest infestations (roaches) (mentioned by 7 reviewers)
- Neglect of basic patient care (hygiene, feeding, medication management) (mentioned by 11 reviewers)
- Theft of personal belongings and missing money (mentioned by 4 reviewers)
- Poor communication and difficulty reaching administration (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 107 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We were so impressed to see your 5-star CMS health inspection rating; how do you maintain such high standards for clinical safety?
- 2I noticed some families have praised the physical and occupational therapy teams here; could you tell us more about how the therapy department supports a resident's recovery?
- 3How does the nursing team ensure that medication management and daily hygiene needs are met consistently throughout every shift?
- 4What specific protocols do you have in place to ensure the facility stays clean, fresh, and well-maintained for the residents?
- 5How does the administration handle communication with families, and what is the best way for us to stay updated on our loved one's care?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The P.T./OT staff were very good. Administration and the medical staff left a lot to be desired. There were 1 or 2 good nurses.”
“It is a no-frills facility, but great nursing staff and therapists. They were concerned about her safety and really focused on getting her ready to go back home.”
“The building is not very appealing and it is quite old, but what’s REALLY important is the staff. I have found the staff at this facility is extremely Caring and Attentive.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cypress Pointe has 12 federal deficiencies across three surveys with no complaints filed by families. The facility shows recurring issues with fire safety systems and building maintenance, along with problems in nutrition care and care planning. All deficiencies have been corrected by the facility, suggesting responsiveness to identified problems, though the pattern of safety-related violations warrants attention during visits.
May 7, 2026Routine1
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Mar 20, 2025Routine2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Feb 22, 2024Routine3
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Sep 15, 2022Routine4
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
Cypress Pointe Rehabilitation Center
for profit
Chain Affiliation
Sovereign Healthcare Holdings
43 facilities nationwide
Chain avg rating: 3.5/5 · Rank 5 of 43 (Best)
Ownership & Management
Owners
Sovereign Carolina Holdings LLC
Owner · Organization
Cronquist 2015 Family Tr
Owner (parent company) · Organization
John J Notermann Business Tr
Owner (parent company) · Organization
Kelly, Michelle
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Notermann, Brenda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
106 reviews from families & visitors
Official Website
Visit cypresspointerehab.com
Medicare data downloads
Original nursing home datasets
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