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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 55 Google reviews
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Pavilion of Bridgeview, the has a middle-range Medicare overall rating. Strengths include dedicated rehabilitation and therapy team. Some reviewers note concerns about neglect and poor hygiene (smells of urine/feces) (mentioned by 4 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
The Pavilion of Bridgeview receives highly polarized feedback, with some families praising the dedicated therapy team and renovated facility, while others report severe concerns regarding neglect and poor hygiene. While some visitors highlight compassionate care, a significant number of reviewers describe issues with call light response times, cleanliness, and unprofessional staff behavior.
Quality Themes
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Concerns
Rating Trends
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Distribution · 56 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy unit strives to get you back to your independence and they are very supportive. Their activities department is Top Tier, Fun and they listen to their residents on what they like to do.”
“This place neglects and mistreats there patients. Smells like urine and feces. Had our lived one on bear mattress no sheets, did not move him or get him up, had to call 2 or 3 days in order to have him dressed.”
“The therapy department is the Bomb Rochelle and the ladies really care and treat the clients like their family members. Even the receptionist Cynitha,Kelly and Stephanie; are so sweet.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed 13 complaints against this facility, resulting in repeated deficiencies for accident prevention and safety supervision, daily care assistance, and wound care. The most concerning pattern is recurring safety violations, with accident hazard issues appearing in five separate inspections from 2022 through 2025, including recent complaints about inadequate supervision and notification failures. While the facility corrects cited problems, the persistent nature of safety and care quality issues across multiple family-initiated investigations suggests ongoing operational challenges that warrant careful consideration.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Environmental Deficiencies
Have policies on smoking.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pavilion of Bridgeview, the
for profit
Pavilion Healthcare
5 facilities nationwide
Chain avg rating: 2.8/5 · Rank 1 of 5 (Highest rating)
Owners
Ilana D Aaron Trust C/u Maurice Aaron 2014 Family Gift Trust
Owner · Organization
Ilana D Aaron Trust C/u Maurice Aaron 2014 Legacy Gift Trust
Owner · Organization
Stern, Todd
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
55 reviews from families & visitors
Official Website
Visit pavilion-bridgeview.com
Medicare data downloads
Original nursing home datasets
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