Pavilion of Bridgeview, the
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 49 Google reviews
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What this means for your family
While the facility's rehabilitation and therapy departments receive high praise for helping residents regain independence, the reports of neglect and slow response times are significant red flags. We strongly recommend visiting in person during off-hours or weekends to observe staffing levels and cleanliness firsthand before making a decision.
Google Reviews
Google Reviews
49 reviews on Google“The Pavilion of Bridgeview receives highly polarized feedback, with some families praising the dedicated therapy team and renovated facility, while others report severe concerns regarding neglect and poor hygiene. While some visitors highlight compassionate care, a significant number of reviewers describe issues with call light response times, cleanliness, and unprofessional staff behavior.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated rehabilitation and therapy team
- Modern, renovated facility
- Some staff members noted as kind and attentive
Concerns
- Neglect and poor hygiene (smells of urine/feces) (mentioned by 4 reviewers)
- Slow or non-existent response to call lights (mentioned by 3 reviewers)
- Unprofessional or rude staff interactions (mentioned by 5 reviewers)
- Inadequate staffing levels (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's recent renovations, what specific steps are being taken to ensure the environment remains clean and odor-free throughout the day?
- 2With the current staffing levels, what is your facility's protocol for ensuring call lights are answered promptly, especially during evening and weekend shifts?
- 3I noticed the facility has a dedicated rehabilitation team; could you walk me through how they coordinate with nursing staff to ensure consistent care during recovery?
- 4Could you explain the process for medication management and how you ensure accuracy and timeliness for residents with complex health needs?
- 5What opportunities are there for family members to provide feedback on the dining experience and menu variety, and how do you incorporate that input?
- 6How does your leadership team approach staff training and professional development to ensure every resident receives kind and respectful interactions?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy unit strives to get you back to your independence and they are very supportive. Their activities department is Top Tier, Fun and they listen to their residents on what they like to do.”
“This place neglects and mistreats there patients. Smells like urine and feces. Had our lived one on bear mattress no sheets, did not move him or get him up, had to call 2 or 3 days in order to have him dressed.”
“My mom was at Bridgeview with dementia just a few months ago, and I had to remove her within her two months stay. Sadly, mom was bruised the first week there. No one would take responsibility for it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 13 complaints against this facility, resulting in repeated deficiencies for accident prevention and safety supervision, daily care assistance, and wound care. The most concerning pattern is recurring safety violations, with accident hazard issues appearing in five separate inspections from 2022 through 2025, including recent complaints about inadequate supervision and notification failures. While the facility corrects cited problems, the persistent nature of safety and care quality issues across multiple family-initiated investigations suggests ongoing operational challenges that warrant careful consideration.
Dec 19, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Dec 4, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 14, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 3, 2024Routine2
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Environmental Deficiencies
Have policies on smoking.
May 10, 2024Complaint3
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 1, 2023Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jun 16, 2023
$8,938
Fine
Jun 16, 2023
$20,768
Payment Denial
Jun 16, 2023
4-day denial
Ownership & Operations
Who Operates This Facility
Pavilion of Bridgeview, the
for profit
Chain Affiliation
Pavilion Healthcare
5 facilities nationwide
Chain avg rating: 2.8/5 · Rank 2 of 5 (Best)
Ownership & Management
Owners
Ilana D Aaron Trust C/u Maurice Aaron 2014 Family Gift Trust
Owner · Organization
Ilana D Aaron Trust C/u Maurice Aaron 2014 Legacy Gift Trust
Owner · Organization
Stern, Todd
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit pavilion-bridgeview.com
Medicare data downloads
Original nursing home datasets
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