Castle Pines Health & Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 49 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (62%)
Above average in Texas · Critically understaffed (RN) · $38,771 in fines
What this means for your family
This facility offers excellent physical therapy and several highly praised nursing staff members. However, the frequency of reports regarding medication errors, falls, and hygiene neglect is a significant red flag. If you choose this facility, you must implement a rigorous daily check-in routine to personally verify medication administration and hygiene standards.
Google Reviews
Google Reviews
49 reviews analyzed“Families considering Castle Pines Health & Rehabilitation will find a polarizing environment. While many reviewers praise the compassionate nursing staff and effective physical therapy for rehab patients, there are serious, recurring allegations regarding medication errors, neglectful care, and patient safety incidents. The facility is highly regarded for its cleanliness and friendly administration by some, but others report significant issues with hygiene and responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Effective physical therapy and rehabilitation
- Clean and well-maintained facility
- Welcoming and communicative administration
Concerns
- Medication management errors and delays (mentioned by 3 reviewers)
- Patient neglect and hygiene issues (mentioned by 3 reviewers)
- Slow response to call lights and resident needs (mentioned by 3 reviewers)
- Inadequate monitoring leading to falls (mentioned by 2 reviewers)
- Poor food quality and temperature (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner relies heavily on highly standardized, templated responses that follow a nearly identical structure for almost every negative review. While they acknowledge the reviewer by name, they fail to address the specific allegations (such as medication errors, neglect, or food quality) and instead use a repetitive script to redirect users to a corporate hotline.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that this level of care remains consistent across all shifts?
- 2Could you walk us through your specific protocols for medication administration and how you prevent any delays or errors?
- 3What steps are in place to ensure residents are monitored closely, especially during the night, to prevent falls?
- 4We'd love to hear more about the dining experience, specifically how you ensure meals are served at the right temperature and meet different nutritional needs.
- 5How does the team respond to call lights to ensure that residents' needs are met promptly and without long wait times?
- 6What kind of daily activities or social programs do you have planned to keep the residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The nurses, aides, and administrative team consistently go above and beyond, treating residents with dignity, patience, and genuine kindness.”
“My 95 year old grandmother was sent here yesterday 11/30/24 and was not even in there 12 hours before they left her in her room alone in a wheelchair, wheels not locked.. where she tried to get into bed by herself and fell and broke her right wrist and hip and had to have surgery this morning.”
“I live over 50 miles from here and I know they are my eyes and ears, I can call any staff member and ask any question about my husband and I am answered with clear answers and patient responses.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced multiple family complaints resulting in 7 deficiencies, with recurring issues in medication management, infection control, and fire safety systems. Problems persist across recent surveys, including repeated violations for accident prevention, infection control programs, and medication errors, though the facility has provided correction dates for most issues. The pattern of ongoing deficiencies in critical care areas warrants careful consideration during any visit.
May 20, 2025Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 11, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 26, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 26, 2024Routine5
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 28, 2023Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 14, 2023Routine2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Mar 26, 2024
$25,847
Payment Denial
Mar 26, 2024
1-day denial
Fine
Sep 28, 2023
$12,924
Ownership & Operations
Who Operates This Facility
Lufkin I Enterprises, LLC
for profit
CREATIVE SOLUTIONS IN HEALTHCARE, INC
LAURA COLLINS
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 52 of 148
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit castlepinesatlufkin.com
Medicare data downloads
Original nursing home datasets
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