Regency Grand at West Covina

COMPLAINT INVESTIGATION REPORT

The facility underwent an unannounced Required-1 year visit. The inspector noted that infection control practices, physical plant safety, and operational requirements were generally maintained. No deficiencies were cited during the inspection, though technical advisories were issued.

This report details an investigation into a complaint regarding the provision of nutritious meals. The investigation found that the allegation could not be substantiated based on resident and staff interviews, and facility documentation review. Therefore, no deficiencies were cited in this report.

This report details an investigation into an allegation of bullying among residents. The investigation found that the allegation was unsubstantiated, as documentation reviewed and interviews conducted did not provide a preponderance of evidence to prove the violation occurred. No specific deficiencies were cited in the report.

The facility underwent an unannounced annual inspection covering Staffing, Personnel Records-Training, Resident Records-Personnel Reports, and Resident with Special Health Needs. The report indicates that no deficiencies were observed during the visit, and the facility was found to be compliant with applicable regulations.

The facility underwent an unannounced required annual inspection. The inspection noted several areas of compliance, including infection control and disaster preparedness. However, one critical deficiency was identified regarding hot water temperatures in resident bathrooms, which exceeded safe limits and requires immediate correction.

This report details a complaint investigation conducted on March 25, 2025, regarding allegations of staff speaking inappropriately to residents and facility disrepair. The investigation found that both allegations were unsubstantiated based on interviews and facility review. No deficiencies were cited in this report.

The facility underwent an Annual/Required visit, with the final domains reviewed on 03/14/24. The inspection noted several areas of compliance, including infection control and staffing. However, a deficiency was noted regarding the administrator's expired and pending certificate.