Park Terrace Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 162 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (35 vs median 8.0)
- High staff turnover (65%)
- High RN turnover (67%)
Bottom 25% in OH · Below recommended RN staffing · Above average staffing · $121,683 in fines · Special Focus Facility (CMS)
What this means for your family
While the facility has a strong respiratory and ventilator care unit, families should be cautious due to recurring reports of neglect and slow response times. We recommend conducting an unannounced visit during a weekend or evening shift to observe staffing levels and cleanliness firsthand before committing.
Google Reviews
Google Reviews
162 reviews on Google“Park Terrace Rehabilitation Center presents a highly polarized environment where experiences vary drastically based on the specific unit and staff shift. While recent reviews highlight improvements in housekeeping, respiratory care, and leadership under new management, many families report severe, recurring issues with neglect, understaffing, and poor communication. Potential families should be aware that while some praise the facility's clinical expertise, others describe the environment as dirty and unresponsive to basic patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Specialized respiratory and ventilator care
- Onsite dialysis services
- Responsive leadership team (post-2024)
- Cleanliness improvements in specific units
Concerns
- Chronic understaffing and slow response times (mentioned by 9 reviewers)
- Poor food quality and unappetizing meals (mentioned by 5 reviewers)
- Theft or loss of personal belongings and clothing (mentioned by 3 reviewers)
- Facility cleanliness and hygiene issues (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 179 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's specialized focus on respiratory and ventilator care, what specific protocols are in place to ensure consistent monitoring and rapid response for these residents?
- 2I noticed the facility has been proactive in responding to online feedback; how has that leadership approach translated into improvements regarding daily communication with families?
- 3With the current staffing levels, what is the average response time for a resident who presses their call light during the evening or overnight shifts?
- 4Can you walk me through the current system for tracking and safeguarding personal items and clothing to prevent loss or misplacement?
- 5I understand there have been recent efforts to improve facility cleanliness; could you show me the housekeeping schedule and how you maintain hygiene standards in the common areas?
- 6Regarding the dining experience, what steps are being taken to improve the quality and variety of meals to ensure they are both nutritious and appetizing for residents?
Personalized based on this facility's data
Key Review Excerpts
“Since new leadership took over in May, Park Terrace has become cleaner, better organized, and more focused on quality care than ever before.”
“My family member lived here while on the vent. CNAs were to be desired . But RNs and RTs were absolutely amazing.”
“The room was anything but clean. The walls and floors were filthy and sticky. Remote control was covered in grime, air conditioning did NOT work, Ventilator my family member needs 24/7 was NOT working upon arrival”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
6
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Park Terrace has a concerning pattern with 145 deficiencies across 17 surveys, with half triggered by family complaints. Persistent problems appear in medication management, nursing staffing, and safety/accident prevention, with medication errors recurring in multiple recent complaints. While the facility reports correcting violations, the frequent complaints and repeated issues in critical care areas suggest ongoing quality concerns that families should carefully consider before placement.
Mar 11, 2026Complaint6
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Feb 10, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 21, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Apr 30, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 11, 2025Complaint14
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 20, 2025Complaint12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Mar 20, 2025
$17,616
Payment Denial
Mar 20, 2025
4-day denial
Fine
Jun 27, 2024
$36,030
Fine
Dec 28, 2023
$38,685
Payment Denial
Dec 28, 2023
24-day denial
Fine
Nov 3, 2023
$14,030
Fine
Aug 25, 2023
$15,593
Ownership & Operations
Who Operates This Facility
Park Terrace Rehabilitation Center
for profit
Ownership & Management
Owners
Ptrc Opco Holdco LLC
Owner · Organization
Caba Holdings
Owner (parent company) · Organization
Harbor Holdings NY LLC
Owner (parent company) · Organization
Miller, Nachum
Owner (parent company)
Skolnick, David
Owner (parent company)
Skolnick, Ahuva
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
162 reviews from families & visitors
Official Website
Visit oldorchardrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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