Divine Rehabilitation and Nursing at Toledo
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 68 Google reviews
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What this means for your family
While the therapy department is frequently praised for its effectiveness, the facility has a concerning pattern of reports regarding basic resident care and hygiene. When touring, we strongly recommend asking for a detailed plan on how the facility ensures timely response to call lights and how they monitor hydration and hygiene for non-ambulatory residents.
Google Reviews
Google Reviews
68 reviews on Google“Divine Rehabilitation and Nursing at Toledo receives highly polarized feedback, with many reviewers praising the therapy department and facility cleanliness while others report severe neglect and poor staffing. Families should be aware of recurring complaints regarding basic hygiene, responsiveness to resident needs, and inconsistent nursing care. While some visitors describe a professional and welcoming environment, others have documented serious concerns about resident safety and sanitation.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy department
- Clean and well-maintained facility environment
- Professional and helpful admissions and marketing staff
- Innovative rehabilitation equipment like the Alter G treadmill
Concerns
- Neglect of basic resident needs (feeding, hygiene, diaper changes) (mentioned by 3 reviewers)
- Unresponsive or rude nursing and aide staff (mentioned by 3 reviewers)
- Poor sanitation and presence of pests (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your rehabilitation department is highly regarded, especially the Alter G treadmill; how do you ensure that same level of specialized attention carries over into daily personal care like hygiene and feeding assistance?
- 2Given the recent feedback regarding staffing responsiveness, what specific protocols do you have in place to ensure call lights are answered promptly and resident needs are met in a timely manner?
- 3I see that you are very active in responding to family feedback online; how do you use that communication loop to improve the quality of daily life and dining experiences for residents?
- 4Could you walk me through your current sanitation and pest control schedule to ensure the facility remains as clean as the common areas appear to be?
- 5With medication management being a critical priority for my loved one, could you explain the oversight process your nursing team uses to ensure accuracy and safety?
- 6What does a typical day look like for a resident here in terms of social engagement and activities outside of their scheduled physical therapy sessions?
Personalized based on this facility's data
Key Review Excerpts
“My mother laid in a wet diaper saying she needed to soil her diaper 5 times before they would change her. The staff are rude & disrespectful!”
“The therapy department is the best in the city and get residents back to their prior level of function in record time.”
“My dad had to be taken from there and put in the hospital because he was so dehydrated. The nursing home claimed the were giving him fluids all night.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering 63 of 133 total deficiencies, indicating ongoing concerns about resident safety, care quality, and abuse protection. The facility shows persistent problems with accident prevention and safety supervision, medication management, and food service that recur across multiple years and surveys. While the facility corrects identified issues, the pattern of repeated deficiencies in critical care areas suggests systemic challenges that families should carefully consider.
Mar 16, 2026Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Dec 23, 2025Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Dec 1, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 27, 2025Complaint3
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 20, 2025Complaint3
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 22, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Payment Denial
Dec 1, 2025
16-day denial
Fine
Aug 20, 2025
$26,685
Fine
May 22, 2025
$54,152
Payment Denial
May 22, 2025
49-day denial
Ownership & Operations
Who Operates This Facility
Divine Rehabilitation and Nursing at Toledo
for profit
Chain Affiliation
Divine Healthcare Management
9 facilities nationwide
Ownership & Management
Owners
Dhm Oh Three Holdings LLC
Owner · Organization
Markovits, Isaak
Owner (parent company)
Richland, Ilan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit divine-toledo.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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