Merit House LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 40 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (20 vs median 8.0)
- High staff turnover (61%)
Bottom 25% in OH · Below recommended RN staffing · Above recommended total nurse staffing
What this means for your family
While the facility has some staff members who are praised for their kindness, the recurring reports of pest infestations, theft, and neglect are deeply concerning. We strongly advise families to conduct an unannounced visit and speak directly with current residents' families before making a decision.
Google Reviews
Google Reviews
40 reviews on Google“Merit House LLC receives highly polarized feedback, with some families praising the physical therapy and helpful administrative staff, while others report severe neglect and safety concerns. Multiple reviewers have documented serious issues including pest infestations, theft of personal belongings, and inadequate nursing response times. Families considering this facility should be aware of significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Helpful administrative staff
- Effective physical therapy services
- Respite care coordination
Concerns
- Pest infestations (ants, beetles, bed bugs) (mentioned by 4 reviewers)
- Theft of personal belongings and jewelry (mentioned by 3 reviewers)
- Inadequate nursing response and neglect of basic needs (mentioned by 5 reviewers)
- Poor food quality and inedible meals (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on facility maintenance, what specific protocols and professional services are currently in place to ensure a pest-free environment for residents?
- 2I understand that personal belongings are important to residents; what security measures or inventory systems do you have in place to ensure the safety of jewelry and other valuables?
- 3With the current CMS health inspection rating, could you walk me through the specific steps the leadership team is taking to improve quality of care and address recent regulatory findings?
- 4I noticed that physical therapy is a noted strength here; how do you integrate those therapy services into the daily routine to ensure residents stay active and engaged?
- 5Regarding the dining experience, what recent changes have been made to the menu or food service operations to ensure that meals are both nutritious and appetizing for all residents?
- 6How does the nursing team prioritize and track response times for call lights to ensure that residents' basic needs are met promptly throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“My husband went there for physical therapy after he had a brain tumor. When we arrived he was walking, talking... But when I got there he was on the floor with a mattress laying in the fetal position moaning and growning.”
“The aides don’t care the call lights be on for hours then shift change and the new aid has no idea. They stole $300 cash when my loved one first came because she didn’t know to lock it up.”
“Oh I don’t know where to start besides inadequate care to ants all over my food tray or the beetles in the bathroom. The food was awful. I didn’t see the nursing staff for 8 hours when I needed a wound change.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
1
measures
8
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Significant concerns emerge from frequent complaints filed by families, with most recent issues in nurse aide training and pain management remaining uncorrected. The facility shows recurring problems with medication management, resident rights, and fire safety systems across multiple surveys. While most deficiencies have correction dates, the pattern of repeated violations in core care areas and recent uncorrected issues regarding staff training and pain management warrant careful consideration before choosing this facility.
Jan 28, 2026Complaint3
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Administration Deficiencies
Help the resident with transportation to and from laboratory services outside of the facility.
Dec 3, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 30, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 31, 2024Complaint5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 31, 2024Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 6, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Federal Penalties
Payment Denial
Sep 23, 2024
62-day denial
Ownership & Operations
Who Operates This Facility
Merit House LLC
for profit
Ownership & Management
Owners
Stone, Jodie
Owner
Stone, John
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit merithousetoledo.com
Medicare data downloads
Original nursing home datasets
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