Advanced Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 58 Google reviews
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What this means for your family
While the rehabilitation therapy department is frequently praised, the facility suffers from recurring reports of severe understaffing and hygiene issues. If you choose this facility, ensure you have a plan for frequent, in-person visits to monitor your loved one's care and hygiene, as response times to call lights are a significant and recurring concern.
Google Reviews
Google Reviews
58 reviews on Google“Advanced Healthcare Center receives highly polarized feedback, with some families praising the rehabilitation team and individual staff members, while others report severe neglect and hygiene issues. Common criticisms include chronic understaffing, slow response times to call lights, and poor facility maintenance. Families considering this facility should be aware of the significant inconsistency in care quality reported across different years and departments.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy programs
- Some highly dedicated and compassionate individual nurses
- Responsive social services and admissions staff
- Welcoming atmosphere reported by some families
Concerns
- Chronic understaffing leading to delayed care (mentioned by 6 reviewers)
- Unresponsive or slow staff regarding call buttons (mentioned by 4 reviewers)
- Poor facility hygiene and cleanliness (mentioned by 5 reviewers)
- Unprofessional or rude communication from staff (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that resident call buttons are answered promptly?
- 2Could you walk me through your daily cleaning schedule and how you maintain high standards of hygiene in resident rooms and common areas?
- 3I noticed the facility has a strong reputation for rehabilitation therapy; how do you integrate those therapy goals into the daily routine of residents who aren't in active rehab?
- 4How does your team manage communication with families regarding changes in a resident's health or medication adjustments to ensure we are always kept in the loop?
- 5What steps are you taking to support your nursing staff so they can provide the most attentive and compassionate care possible to every resident?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and notifying the family immediately?
Personalized based on this facility's data
Key Review Excerpts
“I HAD A BREATHING ISSUE AND ACTIVATED NURSE LIGHT IT WAS ALMOST 3 HRS BEFORE THEY GOT TO ME!”
“From admissions, to therapy, to the new Executive Director, nursing to dietary, everyone was welcoming and truly cared about my mom personally and her recovery.”
“The physical therapy department has done a excellent job and work with her daily.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing problems, with 64 deficiencies across recent surveys and 18 triggered by family complaints. The most recurring issues involve medication management errors, resident safety hazards, and infection control failures. Particularly concerning are recent uncorrected deficiencies in bowel/bladder care and facility cleanliness from early 2026 surveys, plus repeated medication errors spanning multiple years, suggesting persistent quality of care problems that families should carefully consider.
Jan 29, 2026Routine7
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 29, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jul 14, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 28, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Apr 3, 2025Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 9, 2024Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Ownership & Operations
Who Operates This Facility
Advanced Healthcare Center
for profit
Chain Affiliation
Health Care Facility Management, LLC
5 facilities nationwide
Chain avg rating: 3.0/5 · Rank 4 of 5 (Worst)
Ownership & Management
Owners
Toledo Mstr Co LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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