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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 60 Google reviews
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Advanced Healthcare Center has a middle-range Medicare overall rating. Strengths include effective rehabilitation therapy programs. Some reviewers note concerns about chronic understaffing leading to delayed care (mentioned by 6 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Advanced Healthcare Center receives highly polarized feedback, with some families praising the rehabilitation team and individual staff members, while others report severe neglect and hygiene issues. Common criticisms include chronic understaffing, slow response times to call lights, and poor facility maintenance. Families considering this facility should be aware of the significant inconsistency in care quality reported across different years and departments.
Quality Themes
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Concerns
Rating Trends
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Distribution · 63 analyzed
Personalized based on this facility's data
Key Review Excerpts
“I HAD A BREATHING ISSUE AND ACTIVATED NURSE LIGHT IT WAS ALMOST 3 HRS BEFORE THEY GOT TO ME!”
“From admissions, to therapy, to the new Executive Director, nursing to dietary, everyone was welcoming and truly cared about my mom personally and her recovery.”
“The physical therapy department has done a excellent job and work with her daily.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has significant ongoing problems, with 64 deficiencies across recent surveys and 18 triggered by family complaints. The most recurring issues involve medication management errors, resident safety hazards, and infection control failures. Particularly concerning are recent uncorrected deficiencies in bowel/bladder care and facility cleanliness from early 2026 surveys, plus repeated medication errors spanning multiple years, suggesting persistent quality of care problems that families should carefully consider.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Advanced Healthcare Center
for profit
Health Care Facility Management, LLC
5 facilities nationwide
Chain avg rating: 3.0/5 · Rank 4 of 5 (Lowest rating)
Owners
Toledo Mstr Co LLC
Owner · Organization
Key personnel
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