Otterbein Sunset House
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 28 Google reviews
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What this means for your family
While the campus and activity programs are excellent, families should be aware of recurring complaints regarding management responsiveness and facility maintenance. We strongly recommend scheduling a tour specifically to observe the cleanliness of resident rooms and asking leadership directly about their plan to address recent staffing and communication concerns.
Google Reviews
Google Reviews
28 reviews on Google“Otterbein Sunset House generally receives high praise for its beautiful, well-maintained campus and the kindness of its frontline nursing and activity staff. However, several families have reported significant concerns regarding management, inconsistent communication, and occasional lapses in basic care standards like laundry and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus
- Engaging life enrichment and activity programs
- Compassionate frontline nursing and aide staff
- High-quality independent living accommodations
Concerns
- Poor management and leadership responsiveness (mentioned by 3 reviewers)
- Inconsistent communication with family members (mentioned by 2 reviewers)
- Understaffing leading to care lapses (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the campus is beautiful and the activity programs are highly regarded; could you walk me through what a typical day of life enrichment looks like for a resident here?
- 2Given that nursing care is a priority for us, how does the facility ensure consistent communication with family members regarding any changes in a resident's health or daily status?
- 3With the current staffing levels, what protocols are in place to ensure that residents receive timely assistance and consistent care throughout the day and night?
- 4I see that the leadership team is active in responding to feedback online; how do you typically handle family concerns or questions once a resident is settled in?
- 5Regarding the recent health inspection findings, what specific steps or improvements have been implemented to address those areas and ensure the highest quality of care?
- 6In the event of a medical emergency, what is the immediate process for stabilizing a resident and how quickly is the family typically notified?
Personalized based on this facility's data
Key Review Excerpts
“The existing care staff work hard but there are not enough employees to cover tasks adequately. Offer better pay and get rid of reasons why you are understaffed so that you can avoid leaving patients in less than sanitary conditions for hours at a time.”
“The aids took personal care of my mother and treated her well. I love the fact that her well being was a priority. I will recommend this facility. If you are putting a loved one in a rehab facility, please do your homework.”
“From the first day I placed my Mother in assisted living at Otterbein Sunset house it was a living hell. It took me 6 months to get the staff to change her sheets weekly. Some times she would go months without clean sheets.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 8 measures
5
measures
3
measures
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Residents who got a urinary tract infection
Residents who were physically restrained
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Otterbein Sunset House has persistent issues with medication management appearing across multiple surveys from 2019-2025, along with recurring fire safety system problems and food service deficiencies. Families have filed complaints that triggered investigations into medication errors, resident protection, and treatment issues. While the facility corrects most deficiencies when cited, the repeated medication management and fire safety violations suggest ongoing operational challenges that warrant careful consideration during visits.
May 1, 2025Routine12
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 30, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 24, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 1, 2024Complaint2
Resident Rights Deficiencies
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Resident Rights Deficiencies
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Jan 22, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 25, 2022Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Ownership & Operations
Who Operates This Facility
Otterbein Sunset House
nonprofit
Chain Affiliation
Otterbein Seniorlife
19 facilities nationwide
Chain avg rating: 2.8/5 · Rank 7 of 19
Ownership & Management
Owners
Otterbein Lsc LLC
Owner · Organization
Otterbein Home
Owner (parent company) · Organization
Baker, Steve
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, Daniel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, Eric
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, Robert
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Paritzky, Jonathan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rombro, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Zisek, Todd
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit otterbein.org
Medicare data downloads
Original nursing home datasets
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